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Terrible customer service, but awesome local techs

There are so many terrible things to say about this company, every time i call national customer service it ends up being a total joke. I called yesterday just to see if anything over 3meg was available, i got transferred around twice until the offices where closed.

But in West Virginia I do think at a local level they are doing all they can with the total and complete mess Verizon left. As much as my 3 megs sucks its always 3 megs and has finally gotten me off the 3g pony. The local techs bent over backwards to get me service and I will never forget how awesome they were showing up at 3pm on a Friday with an impending storm to run a line up the hill to where I could get dsl service. It's the National people that should all be flogged, it took me months to even get them to send someone out even though my neighbors all had service.