TekSavvy → Re: [Cable] TekSavvy Won't Register My SB6121

Bought my SB6120 from TigerDirect.ca sometime last spring (after waiting 6 months for them to bring it into the store for me and not via online order so I could pick it up personally.) it came with the SB612X-1.0.3.3-SCM00-NOSH firmware; so when I joined TekSavvy back end of August, early September, I was able to get the SB_KOMODO-1.0.6.1-SCM00-NOSH firmware pushed to me. That finally happened a few days later. Thinks I documented that in my review .

That was then. This is now, so I don't know if the CMTS will automagically 'update' the firmware eventually or if you'll need to request a firmware push. However TekSavvy should still be able to take your HFC MAC & Serial number for the unit and have it proccessed for provisioning for the network. Basically the SB6121 should be provisioned just like the SB6120. So I suggest getting it provisioned via the TekSavvy Direct forum.

There is only one caveat, the modem in question must not be provisioned beforehand on any other network, if it is then it must be deprovisioned on that other network before it can be provisioned for the TekSavvy/rogers network. If its brand spanking new it shouldn't matter.

So don't just give in and give up; do try, and if you still encounter a resoulute no, then be sure to get a very good answer for the why of it, even if you must escalate your case to make it so. Good luck.

Not correct at all, cable networks aren't all connected together.
(ie a modem banned or activated already on comcast will work fine on rogers, because the 2 arent connected)
Heck POI's aren't even aggregated on TSI's network.
The only time you will have a problem is if the modem was activated on the same POI or aggregated network (ie Rogers or Rogers TPIA).

Interesting, and noted. Thanks for the heads up

Well, I bought an SB6120 from eBay with an older firmware. My cable service was activated in April of this year, and the firmware was pushed to my modem a few days later.