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|reply to ZC_217 |
Re: [IA] Turned on TV for first time since Superbowl Fail
I'm speaking from being a Mediacom customer for a good 10+ yrs. I reported the issue on the Superbowl, said issue they acknowledged as their phones were ringing off the hook. It sounds as if you're trying to place blame on me for not babysitting a service I pay for. I pay for electricity. When I turn on a light, I expect it to be there. I leave for a week and come back, I turn the switch on, I expect it to be there. That's how utilities are supposed to work. Phone, Electricity, Water, and all my other utilities do not need me to babysit them and ask them if they are feeling alright each day. I pay Mediacom. Yet Mediacom expects me to spend time on the phone with them time and time again...they expect me to take time out of my day to have a service tech come out. Doesn't do any good if the problem resolves itself by Tuesday. I spoke to customer support today. She couldn't check my signals because I don't have a box. So I guess I need to pay for a digital box in order for testing to be done. Please, let me chuck down more money for this convenience of faster troubleshooting when failure happens. Makes a lot of sense.
So you're telling me that if your water stopped working you'd just sit around and make a couple of calls about the issue. Then when someone offered to come out and look at it, you would refuse the call?
If your electricity was blinking on and off, you wouldn't call the power company and have them come out and see if they can find the problem?
You're right, you don't have to babysit them, but they can only help you as much as you want to be helped.
I see that you called Tech support and they offered to roll a tech and you refused. I see MediacomChad also suggesting the same thing. In my experience some of the customer reps do default just to roll a tech but MediacomChad has resolved MANY customers issues.
Tiling could be as simple as old worn out wiring, a splitter or amp that has gone bad, or the signal being split too many times without being re-generated. These are all issues that would reside within your residence. As you stated that this is a historic building a likely suspect would be wiring.
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