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Canada Eh
reply to adam_fd

Re: "Rogers is not required to honour what an agent says&qu

I have some issues with Rogers as well. I run a business and ordered iphones and extra lines for my employees as we're growing by the month. I was told that my account was fraudulent and was forced to talk to someone at Lost Prevention. This individual was very rude, stating that my company didn't exist (even though it is federally incorporated) and said she would make sure I'm not able to get any additional lines. I have 3 phones that don't work properly and they won't even send me replacements. I have to take them to a Rogers store to get them looked at, however the closest store is 30 minutes away and I don't drive.
So needlesstosay, I feel as though my account was suspended for no reason and they refuse to do anything to help. Well, I am not going to pay the bill they sent me until this is resolved. I did however emailed that ombudsman, so hopefully I will hear back within the next few days or something.