AT&T U verse smoke n mirrors act
I had AT&T 6M dsl. I called and ordered the upgrade to U verse internet. FIRST, I was told it would require tech to run a cable into my house (Lie number 1).
I was then told I could get 18M U verse speed (Lie number 2).
I was also told that because of the cable my internet speed would be more solid than standard dsl (Lie number 3)
The tech arrived on the install date. I told him about the need for the cable per the phone rep instructions. He looked at me as if I were crazy and held up a small box with the U verse modem and necessary phone line, filters, and modem poower cord and said that was all I needed. The tech mainly stood there while I did the install myself. All he really needed to do was go to the local AT&T location and open up the U verse link to my modem.
What floored me again is when he told me he'd been doing these installs in my area for 2 years now and that the best speed anyone got was 12M and nothing faster.
I am now in the process of getting the tech install charged removed from my bill. I also had to have my package lowered to the 12M arena. AT&T is the BEST place to go for misinformation and smoke n mirrors, and to make the AT&T fat cats fatter from your wallet to their bank account