i voluntarily converted my dsl account to u-verse. i did it because i got att to give me the u-verse service for $20/month for a year instead of the $35/month for the dsl. they tried to screw me over with pricing but i called them and made them give me the $20 rate. I fully know it will go up to $38/month after a year. there is no difference in the speed because the max speed i can get at my location is 3 Mbps even though the tech tested the line and said it could handle up to 7.6 Mbps. I had to spend $100 for the crappy U-verse modem because the tech didnt have any of the new motorola u-verse modems in his van. i did eventually call att and get that motorola u-verse modem for free by sending back the crappy one because it was giving me problems with my router. bottom line: att always has had screwed up billing. always. just call and bitch at them. tell them either fix it or ill dump your service. of course it only works if youre not tied into a contract.