said by mikedz4:
go figure. Give the new customers the new equipment but heck with your curent long time devoted and loyal customers.
Cut Comcast a little slack. It will take them a while for Comcast to build up inventory of the new boxes. I can't blame Comcast for not wanting a big run on a limited supply of boxes.
Also, I think most of the DCX series boxes are Tru2Way capable and so they should be able to run the new guide. If so, it would make sense that Comcast would want to avoid truck rolls to deliver new boxes to existing customers if the new guide is close to being deployed on their existing boxes.