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smccloud

join:2012-06-05
Becker, MN

BYOM/Sagem 1704 Bridging

Hi,

I am more than likely going to be switching to Windstream since my current ISP has decided to block my modem due to "3 hacking attempts from my IP" and then said I had a virus even after I ran a virus scan while on the phone w/ them and told them the results. However, I don't like the idea of having to use an integrated modem/router and would like to either re-use my old Qwest DSL modem (4 years since it was last used at this point) or bridge the Sagem 1704 so I can use my own router. The Qwest modem is an Actiontec M1000, will that work w/ Windstream? I would prefer that route as I just can't stomach the $50 price of the Sagem 1704 (after MIR) when I have a modem that should work due to standards.



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

The modem will work if the VPI/VCI is changed in the modem. However I am not personally a fan Actiontec modems myself. I actually would prefer a 1704 or 4300 over an Actiontec barring other options. But if your set on using it, it will work with some adjustments.
Regarding the security issues you mentioned; Just because you ran a virus scan does not necessarily mean your computer is clean. You may want to consider running an anti-malware program like Malwarebytes, Spy-bot S&D just to name a few. Antiviruses like Norton and McAfee search for very specific algorithms that are very different from the what anti-malware products search for. I personally use both McAfee and Malwarebytes, they do not compete or interfere with each other at all.
Another possibility is that your computer is not infected, but your home network was hacked by some one whose computer is. Either way you have a problem. ISPs are not usually wrong about issues such as illegal traffic. Even a company as large as Qwest/Centurylink would not risk losing a paying customer based on a guess.
While Windstream does not monitor data usage our Network Security Team does monitor for the same type of traffic you were flagged with.
If you are convinced that your computer is clean (along with all the other web capable devices in your home) I would start searching for other possibilities.
As much as we love stealing a customer from Qwest/CenturyLink just for your personal security I would recommend investigating the issue further.
The IPTV, VDSL combo in Becker MN is awesome, and the DSL equipment has been newly upgraded, you will not regret your choice!

Welcome to Windstream

Your friendly neighborhood Broadband Specialists

Specialist II
Broadband Support
Tier II
--
We're here to help! wci.broadbandhelp@windstream.com


smccloud

join:2012-06-05
Becker, MN

You wouldn't be stealing me from Qwest/CenturyLink, they just happen to be the last DSL ISP I had. I currently have Midcontintent Communications and I haven't been happy when them since I got them.

As for my network being hacked, I am guessing it is because my lone WEP secured WiFi network (damn Nintendo DS) lost its authorized MAC address link.

As for the modem, I would prefer to use what I have since cooling an apartment that gets the afternoon sun in the summer isn't super cheap so saving money wherever I can is nice.


boggaf05
CCNA, SCVU
Premium
join:2006-06-21
SC

Set your actiontec to 0/35 on the VPI/VCI and you should be set to go. Be sure you change the PPPoE login to your Windstream credentials. Becker was just upgraded so you should have no speed issues if you choose to switch. Be advised that you will be on your own though, if you have issues since the Actiontec is not a supported Windstream modem.


smccloud

join:2012-06-05
Becker, MN

Placed an order with Windstream tonight. Couldn't find my Actiontec modem so I had to get a new one. Final straw was my cable modem losing it's signal art last one an hour and all Midcontinent could suggest was sending a tech out again.....



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Did they give a new modem free of charge for starting new service?

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


smccloud

join:2012-06-05
Becker, MN

After the $250 instant credit for buying a Roku HD box & the first month free it works out to be around $15 then there is a $70 rebate on it. It works out that I get paid, but it isn't free up front as the website doesn't list that for merge service.



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Let me know how the install works out for you. If you have an issue/questions/comments do not hesitate to shoot me a message.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


smccloud

join:2012-06-05
Becker, MN

I will. I will be doing a self install since I am very picky about who touches my computer equipment.

Can I do the initial setup with the Sagem 1704 (the modem I'm guessing I'm getting) with it set to bridge mode or do I have to enter my info into it first and then switch it?



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

You will have enter your info then switch it. The Network requires that you create and enter a Windstream email address to authenticate the modem with the network.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


smccloud

join:2012-06-05
Becker, MN

I wonder if it wouldn't be worth just making my current router an access point and using the Sagem 1704 as my main router then. Can you forward a port range using it? I know on my Belkin N600HD router (now just an AP) you can't forward a port range.



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

The 1704 does do port forwarding. I would think using the 1704 as the main router would probably be the ideal setup.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


boggaf05
CCNA, SCVU
Premium
join:2006-06-21
SC
reply to smccloud

If you're happy with the wireless strength of your current router you can use it as an access point, provided you disable its DHCP server you should be OK. Just disable the wireless on the 1704 too.
--
That that is is that that is not is not!


smccloud

join:2012-06-05
Becker, MN

Actually, I'll have to disable the DHCP on the 1704 as I have a Fedora Linux box that handles DHCP & DNS for my home network. As for the WiFi on the 1704, it will be shut off since I don't need a 4th WiFi network.



BlueArcher
Premium
join:2003-03-11
Nashville, TN
reply to smccloud

The 1704 actually has a pretty powerful stock firmware. I bridge mine and use a 3rd party router, but I would not hate life if I had to use the 1704. It has a lot of features that traditionally aren't found in ISP provided equipment.
--
user formerly known as 'bsc'


smccloud

join:2012-06-05
Becker, MN

said by BlueArcher:

The 1704 actually has a pretty powerful stock firmware. I bridge mine and use a 3rd party router, but I would not hate life if I had to use the 1704. It has a lot of features that traditionally aren't found in ISP provided equipment.

Well, I currently run DD-WRT on my router so it has a lot to live up to.


BlueArcher
Premium
join:2003-03-11
Nashville, TN

Yeah, I was talking in comparison to DD-WRT, or I use Tomato currently
--
user formerly known as 'bsc'


smccloud

join:2012-06-05
Becker, MN

Just got everything setup today. Sadly, due to my luck I managed to end up getting the wrong modem on the first try (would have given me 9Mbps down instead of 12Mbps) and then then I got a bad Motorola MIPX500 (MN needs VDSL I guess). Just got off the phone w/ a tech and they are having someone bring me a new modem on Monday (can't expect a replacement on Sunday but it would be nice). I have a feeling that its overheating since I can just about burn my hand on it when its running. Sadly, still an improvement over what I had.


Rooster764

join:2012-06-10
El Paso, TX
reply to smccloud

Don't sell the 1704 short. Like all firmware it's got everything but the kitchen sink loaded by default but it's also Linux/Unix based so you can configure to your specs.
When Windstream changed from the 2Wire to the 1704 they were terrible but I would choose one any day over a 2Wire.
They are "hackable". Write down your username and password (include "@windstream .net) and if you get in a bind use the ballpoint.
You can increase the range of a 1704 wireless to around 300% but keep it off the floor in a well ventilated place.
There is also a world of difference between a "bridged" 1704 and "IP pass through". When you bridge a 1704 you lose performance and an "IP passthrough" is not worth the trouble. It is not recommended by Windstream and takes it's own firmware version.
4300s are the best bet but from what I hear Windstream no longer offers them.


smccloud

join:2012-06-05
Becker, MN

said by Rooster764:

Don't sell the 1704 short. Like all firmware it's got everything but the kitchen sink loaded by default but it's also Linux/Unix based so you can configure to your specs.
When Windstream changed from the 2Wire to the 1704 they were terrible but I would choose one any day over a 2Wire.
They are "hackable". Write down your username and password (include "@windstream .net) and if you get in a bind use the ballpoint.
You can increase the range of a 1704 wireless to around 300% but keep it off the floor in a well ventilated place.
There is also a world of difference between a "bridged" 1704 and "IP pass through". When you bridge a 1704 you lose performance and an "IP passthrough" is not worth the trouble. It is not recommended by Windstream and takes it's own firmware version.
4300s are the best bet but from what I hear Windstream no longer offers them.

Unfortunately, they don't offer the 1704 in MN where I am. I got a Motorola MIPX 500, which due to my luck ended up being bad. It overheats and drops its connection within half an hour if I'm streaming TV via my Roku. I am going to be moving it to my living room later today just in the hopes that being where my AC is will help it stay connected just a little bit longer.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Let us know how everything works once the new modem gets dropped off to you. From what you are describing you are in a VDSL only area, and Mipix is the only option for that. Did you add IPTV service as well? Or just the Roku?

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


smccloud

join:2012-06-05
Becker, MN

said by Windstream:

Let us know how everything works once the new modem gets dropped off to you. From what you are describing you are in a VDSL only area, and Mipix is the only option for that. Did you add IPTV service as well? Or just the Roku?

Aaron
Specialist II

Just the Roku. I will be talking to my wife tonight about dropping Midcontinent Communications for our cable TV as well and using the $10 dish promotion you have going right now. I was not told about IPTV and the installer that dropped off the Mipx 500 said to ignore the light as it isn't an option.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

They must be in process of phasing out new IPTV sales then. There was talk of that to avoid future bandwidth issues. I was not aware they had made that decision yet. Learn something every day I guess.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


smccloud

join:2012-06-05
Becker, MN

said by Windstream:

They must be in process of phasing out new IPTV sales then. There was talk of that to avoid future bandwidth issues. I was not aware they had made that decision yet. Learn something every day I guess.

Aaron
Specialist II

I just wish I could turn the red light off. Red = bad so I normally think something is wrong when I look at it.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

I am fairly certain there is no way to do that. However The blinking lights have always irritated me . .So I covered them with black electrical tape.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


smccloud

join:2012-06-05
Becker, MN

said by Windstream:

I am fairly certain there is no way to do that. However The blinking lights have always irritated me . .So I covered them with black electrical tape.

Aaron
Specialist II

Yes, I'll be doing that after I get my replacement. Do you know of a way to log into the modem to check signal strength?


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Is it a Mipix 500 or 700?

Aaron
Specialist II


smccloud

join:2012-06-05
Becker, MN

500.



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

You can access the interface by going to 192.168.1.1 in a web browser. When the UN/PW pop-up window appears, leave the user name field blank and enter admin for the password. Click OK. On the setup page click on the Basic Setup, you should see 'System'. All the connection data should be under there.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


smccloud

join:2012-06-05
Becker, MN

said by Windstream:

You can access the interface by going to 192.168.1.1 in a web browser. When the UN/PW pop-up window appears, leave the user name field blank and enter admin for the password. Click OK. On the setup page click on the Basic Setup, you should see 'System'. All the connection data should be under there.

Aaron
Specialist II

That will work even with my router doing the PPPoE authentication?