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bbull

join:2011-06-30
Perryville, AR
reply to The Limit

[Speed] Re: Post your speedtest between 8pm-12am here

Been dealing with speeds similar to the following since 6/2011. I am currently subscribed to a 12 Mb/s plan.



The Limit
Premium
join:2007-09-25
Greensboro, NC
kudos:2
Reviews:
·Windstream
reply to The Limit

And *THIS* is the response to my BBB complaint:

"This letter acknowledges our receipt of the notice of the complaint *removed*, filed by *removed*. We look forward to addressing the customer's concerns and resolving this matter.

From the filings, we understand that the customer is inquiring about ongoing issues with Windstream internet service.

My office previously searched for the customers account with the telephone number he included in the complaint. We do apologize for that particular telephone number not allowing access to the account in question.

With respect to Windstream's response, our office has been advised that our highest level of Windstream Internet Support escalated this customer issue on July 13, 2012 and has been in contact with him to advise of the latency issues in his area.

Additionally, we are aware of internet traffic issues in *removed* area which may cause slower speeds, typically during peak usage times. We are committed to providing our customers with the best service possible and are working diligently to resolve these issues by installing new equipment and system upgrades.

Although we are providing 3Mb Speed Internet service to *removed* the service performance will vary based on factors such as computer memory, age of the computer, software and downloads on the computer, as well as other outside factors including, for example, the speed of the server of the websites being accessed and internet congestion.

We regret any inconvenience this matter may have caused *removed*. We do appreciate his business and look forward to continuing to be his communications service provider. Please feel free to contact me if you should have any additional questions or concerns."
--
"We will evaluate these integrals rigorously if we can, and non-rigorously if we must".
---Victor Moll, invited talk, Tom Osler Fest (April 17, 2010)


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

They blow the same smoke up everyone's ass. This is Windstream's response to my BBB complaint from 09/19/2011.

"Windstream is in receipt of the complaint filed by *Removed*, regarding his broadband service. I appreciate the opportunity to address his concerns.

Although Windstream is providing 1.5M broadband service to *removed*, the actual performance will vary based on factors such as Mr. *removed* computer memory, age of his computer, software and downloads on his computer, as well as other outside factors including the speed of the server of the Web sites being accessed and internet congestion.

Additionally, Windstream is cognizant of ongoing internet traffic issues in Mr. *removed*'s area which can cause slower speeds, typically during peak usage times, and is committed to correcting these issues in order to provide our customers with the best service possible. For this reason, we are working as quickly as possible to resolve these issues by installing new equipment and system upgrades. At this time, we do not have an estimated completion date for the installation and upgrades.

Windstream apologizes for any inconvenience to *removed*. I assure you, we do appreciate his business and are making all efforts to improve our service to the citizens of Mt. Ida. I hope this assists in resolving your concern. If you have any questions or require any additional information, please feel free to contact me."


DavidFromKY4

join:2007-12-30

2 edits
reply to The Limit

If I still had the CEO's email, Jeff Gardner, I'm at the point I'd go ahead and send him one.

The internet being unusable for half of the day and being told it'll be the end of December until it's fixed is a pretty bad solution.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream


Tracing route to www.l.google.com [74.125.45.106]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 131 ms 147 ms 169 ms h1.200.21.98.dynamic.ip.windstream.net [98.21.20
0.1]
3 353 ms 351 ms 424 ms h238.28.189.173.static.ip.windstream.net [173.18
9.28.238]
4 491 ms 522 ms 580 ms h210.28.189.173.static.ip.windstream.net [173.18
9.28.210]
5 518 ms 544 ms 568 ms h20.207.190.173.static.ip.windstream.net [173.19
0.207.20]
6 351 ms 290 ms 310 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
7 341 ms 321 ms 312 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
8 382 ms 279 ms 283 ms 72.14.219.192
9 271 ms 291 ms 176 ms 72.14.239.100
10 38 ms 41 ms 37 ms 66.249.94.24
11 273 ms 332 ms 319 ms 209.85.248.31
12 48 ms 55 ms 116 ms 209.85.253.141
13 40 ms 41 ms 41 ms yx-in-f106.1e100.net [74.125.45.106]

Trace complete.

Yayyyyyyyyyyyyyyyyyyyyyyy



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream

Can legal action be taken against Windstream? I mean... we have a lot more issues than just slow internet when it comes to Windstream and we just may have a case. My girlfriend just got off the phone with a 'tech manager' and they denied our request to have a local tech come by to check on this issue in our house or the lines around our house. I didn't think they could deny a service request but the 'tech manager' certainly did.

Are there any lawyers in this forum or someone that is very up to date on consumer law?


Furydeath

join:2010-06-03
reply to The Limit

Another night like all the others.



Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream
reply to The Limit




Tech told me, they have no competition here and they have no qualms about overselling the DSL. When the tech tells you to look into a DSL card from Verizon and he works for WS what does that tell you?

Nothing like consistently getting 10% of the dsl you are paying for.

Gathis

join:2012-07-25
Reviews:
·Windstream

1 edit

I'm like 2.5 hours from home on the company Verizon Wireless card. once I get home I will edit this reply with my home speed test .

Verizon speeds. ( I have seen 20 Mbit before) unfortunatly I have no 4G coverage at home



1:30 am 8/1/12 my Windstream speed....


Furydeath

join:2010-06-03
reply to The Limit

same thing again tonight I know shocker.




Ping in games is only like 1000


Skillitt

@windstream.net

»www.speedtest.net/result/2096540829.png
Said 3Mb/s about a week ago now its slow ALOT and I'm guessing this is the speed at those slow times and we have a 3Mb/s service, if there was anything better we would switch in a heartbeat and im just sick of these horrible speeds that we are stuck with because of the area we live in, which I guess is the same for most here.


AZinOH

join:2007-04-25
Swanton, OH
kudos:1
Reviews:
·Windstream

6 MB service









Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream




3MB service @ 9:15PM

From my understanding I can expect it until at least December.

Khrog

join:2012-05-22
Mayport, PA
reply to The Limit




Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC



6:53 PM Saturday



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC



5:45 Monday afternoon


Khrog

join:2012-05-22
Mayport, PA
reply to The Limit


Khrog

join:2012-05-22
Mayport, PA
reply to The Limit



after 3 AM EST. compare to my post above.


Furydeath

join:2010-06-03
reply to The Limit

9:30 PM even used speakeasy seeing how they always want use to use that one yet has no this is what i got page like the other one.

Last Result:
Download Speed: 789 kbps (98.6 KB/sec transfer rate)
Upload Speed: 587 kbps (73.4 KB/sec transfer rate)


Khrog

join:2012-05-22
Mayport, PA

slightly better than dial-up.

I am currently getting slow dial-up speeds... 25 Kbps.


Furydeath

join:2010-06-03
reply to The Limit

7:55 AM Yep this is A M that's about the slowest upload i've ever seen normally only download is slow seems the AM is both now.



Furydeath

join:2010-06-03
reply to The Limit

I know this will be a shocker .....



AZinOH

join:2007-04-25
Swanton, OH
kudos:1
Reviews:
·Windstream

6 mb service



Bgcamper

join:2010-09-18
Peachland, NC
reply to The Limit



Gathis

join:2012-07-25



The Limit
Premium
join:2007-09-25
Greensboro, NC
kudos:2
Reviews:
·Windstream
reply to The Limit

Oh, just received another update regarding my BBB complaint.

The complaint was closed, and Windstream "stands by what it says regarding my computers being the limiting factor in the speeds I'm receiving". Neat. Sure, Winstream acknowledges that there's currently a "latency" outage in my hometown, but there's no ETR.

This kind of stuff shouldn't be allowed. This is why the broadband industry NEEDS regulation.
--
"We will evaluate these integrals rigorously if we can, and non-rigorously if we must".
---Victor Moll, invited talk, Tom Osler Fest (April 17, 2010)



The Limit
Premium
join:2007-09-25
Greensboro, NC
kudos:2
Reviews:
·Windstream

1 edit
reply to AZinOH

No offense, but that's not very impressive.

Where I'm living now (and hopefully after college is over), this is what I usually peg during the day (and late hours of course). The speed barely drops during the night, and I don't see anything lower than 2.4 MBps down, and 1.9 MBps up:



What's sad, is that I've only had ONE issue with this service over the span of the year, and it was resolved quickly. Other than that, my service has been rock solid. I can't say I've ever had service like this with Windstream, however I can say I did have service like this with Alltel before they spun off their broadband chunk.

I hope I never have to use Windstream again.
--
"We will evaluate these integrals rigorously if we can, and non-rigorously if we must".
---Victor Moll, invited talk, Tom Osler Fest (April 17, 2010)


Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream
reply to The Limit




8:20PM EST on my 3mbps connection.

Xander

join:2012-04-12
London, KY
reply to The Limit

Windstream?Good deal.......

»www.speedtest.net/result/2124081696.png


Furydeath

join:2010-06-03
reply to The Limit

Wow a C thats the best grade I've ever seen for WS.

This is what day 300?