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neufuse

join:2006-12-06
James Creek, PA
reply to neufuse

Re: [CDV] Switch to Arris emta from RCA?

called... got "you are not subscribing to a DOCSIS3 tier" from the CSR... ugh try again in a day...


PeteC2
Got Mouse?
Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
Reviews:
·Comcast
said by neufuse:

called... got "you are not subscribing to a DOCSIS3 tier" from the CSR... ugh try again in a day...

Strange answer, since channel bonding improves connectivity especially during peak/congested times. I believe that this also is actually in Comcast's best interest, to have subscribers running Docsis 3.0 compliant modems...

I am only on the performance tier, but I was told that since I was in a Docsis 3.0 area, I should use a D3 modem...at least part of the reason that they sent me a D2 eMTA plus a D3 modem for my self-install kit.

One thing that I have learned in my short time with Comcast: Often the first call to a tech/CSR is not necessarily the final answer!
--
Deeds, not words

neufuse

join:2006-12-06
James Creek, PA
yeah, that's why I am going to call again tomorrow