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sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
reply to adam_fd

Re: "Rogers is not required to honour what an agent says&qu

If the OOTP hasn't done anything, then I don't see how the SMT will ... that's like going to the store manager and then back to the department manager.

You need to escalate to the ombudsman then the CCTS or Ellen Roseman.