 gar187erI do this for a living
join:2006-06-24
Dover, DE
kudos:4 | reply to loveageek
Re: [Speed] Own Extreme 50, why does Comcast want $250 to " said by loveageek:Can't they do MOST of this remotely? when I call for support they always are muttering "ur signals look fine".
yes and no....while you can take a snapshot of whats going on, its doesnt tell the whole picture....signal levels can be fine, but there can be a ton of ingress (interference) coming from a house causing connectivity issues for that house, and/or the whole node...so a tech msut physically disconnect the house and verify whats coming out of that location.
CAEs dont have access to the full range of tools that technicians do, only the basics.
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