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Chaz

@myvzw.com

[IL] Ref Code: s0a00

I'm getting s0a00 and no Internet. On tvs connected straight to coax I have normal operation. Help


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
IM me your account info and I will check out your service to see if we can get this fixed for you.

chersey

join:2011-12-21
Port Byron, IL
Sent you my account number via IM. Let me know if you need more information. Thanks

chersey

join:2011-12-21
Port Byron, IL
Forgot to mention my email is screwed up as well. Says my password is invalid.


OldCableGuy

@communications.net
Whoops, someone didn't pay their bill =)

chersey

join:2011-12-21
Port Byron, IL
Pretty sure I did.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
chersey, I will be happy to help you with your email issue. I will send you an IM.

chersey

join:2011-12-21
Port Byron, IL
MediacomChad

Thanks for your help in getting this straightened out.

Chuck


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
You are welcome. Let me know if you have any other issues.

chersey

join:2011-12-21
Port Byron, IL
Just wanted to let everyone know... MediacomChad got the straightened out for me. There were a couple of issues but the major one was some $11.24 charge that was hanging out there for an extended period. Not sure how I could pay our bill on time each month and miss that but apparently I did. The online statements are often not reflective of what is actually owed. Anyway, thanks for the help.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Was happy to help!

chersey

join:2011-12-21
Port Byron, IL
reply to Chaz
Same problem today. Started this morning with audio dropping out every few seconds. Now we have nothing.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
I have sent some signals to your box to see if this corrects the issue. Please let me know if everything comes back properly.

chersey

join:2011-12-21
Port Byron, IL
Yes we're back in business. Super slow internet speeds. Watching a movie on Netflix and we constantly get a buffering message. 0.1MPS


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Your SNR looks a little low, and that could be causing the slow speeds. We may need to get a technician out to take a look. It was good until earlier today.

chersey

join:2011-12-21
Port Byron, IL
Seems like the internet speed fluctuates quite a bit.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
In that case we definitely need to have that looked at.

chersey

join:2011-12-21
Port Byron, IL
According to the meter on the Netflix screen it's fluctuating between 0.2 and 1.0Mbps as of 6:30pm 7/2/12

chersey

join:2011-12-21
Port Byron, IL
...update

the intermittent audio issue is back. It only happens on the signal coming from the cable box through HDMI output. A TV in the kitchen connected straight to cable does not have the audio issue.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
If you would like I can get a technician scheduled to come out and check on these issues for you.

chersey

join:2011-12-21
Port Byron, IL
That would be great, thanks.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
I will follow up with you when that trouble call is completed.

chersey

join:2011-12-21
Port Byron, IL
Thanks


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
You are welcome!