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Chaz
@myvzw.com

Chaz

Anon

[IL] Ref Code: s0a00

I'm getting s0a00 and no Internet. On tvs connected straight to coax I have normal operation. Help

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

IM me your account info and I will check out your service to see if we can get this fixed for you.
chersey
join:2011-12-21
North Liberty, IA

chersey

Member

Sent you my account number via IM. Let me know if you need more information. Thanks
chersey

chersey

Member

Forgot to mention my email is screwed up as well. Says my password is invalid.

OldCableGuy
@communications.net

OldCableGuy

Anon

Whoops, someone didn't pay their bill =)
chersey
join:2011-12-21
North Liberty, IA

chersey

Member

Pretty sure I did.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

chersey, I will be happy to help you with your email issue. I will send you an IM.
chersey
join:2011-12-21
North Liberty, IA

chersey

Member

MediacomChad

Thanks for your help in getting this straightened out.

Chuck

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

You are welcome. Let me know if you have any other issues.
chersey
join:2011-12-21
North Liberty, IA

chersey

Member

Just wanted to let everyone know... MediacomChad got the straightened out for me. There were a couple of issues but the major one was some $11.24 charge that was hanging out there for an extended period. Not sure how I could pay our bill on time each month and miss that but apparently I did. The online statements are often not reflective of what is actually owed. Anyway, thanks for the help.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Was happy to help!
chersey
join:2011-12-21
North Liberty, IA

chersey to Chaz

Member

to Chaz
Same problem today. Started this morning with audio dropping out every few seconds. Now we have nothing.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

I have sent some signals to your box to see if this corrects the issue. Please let me know if everything comes back properly.
chersey
join:2011-12-21
North Liberty, IA

chersey

Member

Yes we're back in business. Super slow internet speeds. Watching a movie on Netflix and we constantly get a buffering message. 0.1MPS

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Your SNR looks a little low, and that could be causing the slow speeds. We may need to get a technician out to take a look. It was good until earlier today.
chersey
join:2011-12-21
North Liberty, IA

chersey

Member

Seems like the internet speed fluctuates quite a bit.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

In that case we definitely need to have that looked at.
chersey
join:2011-12-21
North Liberty, IA

chersey

Member

According to the meter on the Netflix screen it's fluctuating between 0.2 and 1.0Mbps as of 6:30pm 7/2/12
chersey

chersey

Member

...update

the intermittent audio issue is back. It only happens on the signal coming from the cable box through HDMI output. A TV in the kitchen connected straight to cable does not have the audio issue.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

If you would like I can get a technician scheduled to come out and check on these issues for you.
chersey
join:2011-12-21
North Liberty, IA

chersey

Member

That would be great, thanks.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

I will follow up with you when that trouble call is completed.
chersey
join:2011-12-21
North Liberty, IA

chersey

Member

Thanks

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

You are welcome!