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Chaz
Anon
2012-Jun-6 7:42 pm
[IL] Ref Code: s0a00I'm getting s0a00 and no Internet. On tvs connected straight to coax I have normal operation. Help |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
IM me your account info and I will check out your service to see if we can get this fixed for you. |
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chersey join:2011-12-21 North Liberty, IA |
Sent you my account number via IM. Let me know if you need more information. Thanks |
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chersey |
Forgot to mention my email is screwed up as well. Says my password is invalid. |
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OldCableGuy
Anon
2012-Jun-7 7:24 am
Whoops, someone didn't pay their bill =) |
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chersey join:2011-12-21 North Liberty, IA |
Pretty sure I did. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
chersey, I will be happy to help you with your email issue. I will send you an IM. |
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chersey join:2011-12-21 North Liberty, IA |
MediacomChad
Thanks for your help in getting this straightened out.
Chuck |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
You are welcome. Let me know if you have any other issues. |
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chersey join:2011-12-21 North Liberty, IA |
Just wanted to let everyone know... MediacomChad got the straightened out for me. There were a couple of issues but the major one was some $11.24 charge that was hanging out there for an extended period. Not sure how I could pay our bill on time each month and miss that but apparently I did. The online statements are often not reflective of what is actually owed. Anyway, thanks for the help. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
Was happy to help! |
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chersey join:2011-12-21 North Liberty, IA |
to Chaz
Same problem today. Started this morning with audio dropping out every few seconds. Now we have nothing. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
I have sent some signals to your box to see if this corrects the issue. Please let me know if everything comes back properly. |
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chersey join:2011-12-21 North Liberty, IA |
Yes we're back in business. Super slow internet speeds. Watching a movie on Netflix and we constantly get a buffering message. 0.1MPS |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
Your SNR looks a little low, and that could be causing the slow speeds. We may need to get a technician out to take a look. It was good until earlier today. |
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chersey join:2011-12-21 North Liberty, IA |
Seems like the internet speed fluctuates quite a bit. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
In that case we definitely need to have that looked at. |
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chersey join:2011-12-21 North Liberty, IA |
According to the meter on the Netflix screen it's fluctuating between 0.2 and 1.0Mbps as of 6:30pm 7/2/12 |
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chersey |
...update
the intermittent audio issue is back. It only happens on the signal coming from the cable box through HDMI output. A TV in the kitchen connected straight to cable does not have the audio issue. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
If you would like I can get a technician scheduled to come out and check on these issues for you. |
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chersey join:2011-12-21 North Liberty, IA |
That would be great, thanks. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
I will follow up with you when that trouble call is completed. |
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chersey join:2011-12-21 North Liberty, IA |
Thanks |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
You are welcome! |
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