| CV refused to extend promos - Should I threaten to cancel? So my $44.95 Family Cable + iO and $29.95 OOL promos are expiring after just 1 year. I called up and they refused to extend the promos. To make the $40/month (50%!!) increase easier to swallow, I asked if they could throw in something like a free international channel or Boost Plus, but they said no. That's disappointing. I could live with paying the new rate of $124/month for TV+OOL if they threw in TV5 or Boost Plus.
So should I threaten to quit? Will CV bite?
Or maybe I should cancel the iO package to save $11.95 per month. The only thing we ever watch in that package are the NHL playoffs and TeenNick. They'd probably charge me a downgrade of service fee. I guess if I want to add it back later, I'd have to go to the new iO Preferred package, which costs $4.05 more than Family Cable + iO, so that move might end up costing me more in the long run. |
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| Prolly wont get much going on there either, you'll probably get a deal if you UPGRADE to more stuff costing you more but at a discount. 
I had Internet only for 1yr then it expired so paying the full rate now for Boost+ at $65/month vs $45. I can get tripple play for $79 but I don't need them as I travel but hey my boost plus will be "free" then too they say. LOL. |
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| reply to aannoonn
Cancelling might help. 1 year or so ago i called up to cancell my optimum voice and they put me on the tripple play for 2 more years. It cant hurt. |
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| reply to aannoonn
What other providers are there in your area? Make an installation appointment and then call CV Disconnect. You might be given a loyalty promo. Good luck. |
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Rojo
join:2009-04-14
New York, NY
kudos:1 | reply to aannoonn
Try reducing tripple play to doubble or singlle play tellling them trippple is to expensive. They just may give you a reduced offer for tripppple play. |
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| reply to aannoonn
Easiest way is to cancel and reorder using somebody else's name. Rinse and repeat. |
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iknowPremium
join:2012-03-25 | reply to aannoonn
said by aannoonn :So my $44.95 Family Cable + iO and $29.95 OOL promos are expiring after just 1 year. I called up and they refused to extend the promos. To make the $40/month (50%!!) increase easier to swallow, I asked if they could throw in something like a free international channel or Boost Plus, but they said no. That's disappointing. I could live with paying the new rate of $124/month for TV+OOL if they threw in TV5 or Boost Plus.
So should I threaten to quit? Will CV bite?
Or maybe I should cancel the iO package to save $11.95 per month. The only thing we ever watch in that package are the NHL playoffs and TeenNick. They'd probably charge me a downgrade of service fee. I guess if I want to add it back later, I'd have to go to the new iO Preferred package, which costs $4.05 more than Family Cable + iO, so that move might end up costing me more in the long run.
unfortunately, you don't have terrestrial competition in your area, so they think they have the upper hand, but you can cancel, and sign for directv or dish network, then when their promo pricing is up, you can switch back to cablevision. |
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| reply to aannoonn
I just remembered that CV will force me to have iO Navigation, so the savings for dropping iO will only be $5 per month. Damn.
After the CV rep refused to extend my promos, I was routed to an automatic survey asking about the rep's performance. Although I rated her professionalism as 'excellent', I gave her a 'poor' rating for my satisfaction with her handling of the call. It's too bad that the reps get poor ratings when it's Cablevision that prevents them from satisfying their customers.
Maybe I'll call back tonight and try again. Or maybe I'll just bang my head against the wall. Talking to CV is not much different. |
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| reply to aannoonn
I don't think that the iO Navigation package exists anymore. |
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| Good point. If I drop regular iO, they may force me to iO Value, which would be $6/month cheaper than I'm paying now. |
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| I read somewhere Cablevision is ending its deep discounting promos that theyve given in recent years to boost revenue. They did forgo a rate increase this year. I think that has something to do with it. |
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xirianPremium
join:2003-01-26
Beacon, NY
kudos:1 | reply to aannoonn
Did you talk to a normal rep? In most companies, normal reps can't offer deals to stay. Try calling back and speaking to the disconnections department if you haven't. |
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 jaaPremium
join:2000-06-13
kudos:2 | reply to aannoonn
Why not just switch to FIOS and get their new-customer deal? Many people are very happy with FIOS. |
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 CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | reply to aannoonn
Not sure why you people expect a company to extend a PROMOTION. They have no obligation to do this. You are even lucky they offered you a PROMOTION to begin with  |
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| reply to xirian
said by xirian:Try calling back and speaking to the disconnections department if you haven't. I can't find the old thread, but someone here tried doing that, CV called his bluff and scheduled his disconnection! He had to call back with his tail between his legs to keep his service.
But he did get a new promo!! Wish I could find the old thread. |
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| reply to aannoonn
If you have the FiOS option, take it. Threaten cablevision to cancel and if they don't extend you, then follow up on the threat.
Surf the new customer promos for a year and go back and forth between providers. Do the same thing to fios when your promo runs out with them.
This assumes you don't mind the minor inconvenience of changing equipment every 12 months.
I'd do it if I had fios available. This way you are always paying the lowest prices. |
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| No Fios here. It's available one block away, but not here. Must be Verizon's redlining of our neighborhood with $600k houses. |
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jaaPremium
join:2000-06-13
kudos:2 Reviews:
 ·Optimum Online
 ·Vonage
| CV will likely know that, and call your bluff. Doesn't hurt to call - worst case they connect you to the disconnect department, instead of the retention department.
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists. |
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| reply to aannoonn
Just lie and tell them that it (FIOS) is available to you. I knew someone that did that and it worked just fine.
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1,000 post mark hit on 1/4/03 at 11:10PM EST. 
HacK ThE PlaneT |
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| That usually does not work. They check to make sure FiOS is available at your address. The phone rep has your address and can plug it into the same online Verizon tool that you can use to verify FiOS eligibility. |
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