 Steve MehsGun Control Is Using A Steady HandPremium
join:2005-07-16 | reply to SandShark
Re: Shipping Costs I always look at total cost. A few months ago I bought a new Linksys E4200 V2 router from Amazon. List price was $200. Amazon was selling it themselves for $195 + Tax + Shipping. One of their third party resellers was selling it for $200, no tax since they weren’t based out of NY and free shipping. Guess where I ordered it from?
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For the future of our nation, we must unite and vote out the terrorist known as Hussein Obama. Come November 6 2012 we must remove the socialist pig out of office and get our country back on the RIGHT track. |
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OZOPremium
join:2003-01-17
kudos:2 | reply to JoelC707
What could be the reason of potential return?
First that comes to mind is not a DOA, but rather a plain false advertisement.
I've seen lot of times it happened. Example - on sBay you buy a pack of rechargeable batteries and they sell you a new pack of 3000 mA/h batteries (as they say). You receive the pack and you see, that all of the batteries are 500-600 mA/h only. You contact the seller and ask what we will do about it... He may tell you - send it back for your cost and we'll refund the price or they will offer you some refund (discount) right now and you keep it. If you send it back you loose your money on both shipping cots (then you may give them a bad feedback for that, of course). If you keep it, you've bought obviously not what you wanted (or expected)... Keep in mind, it's not a DOA, it's a plain pre-calculated fraud. Seller easily offers you refund (it's part of his business). Because of this well calculated refund, buyers usually keep their mouths shut, allowing this kind of business to continue... Thus, you may always be the next one, who've got hooked.
Another example - let's assume you need to buy a new LCD panel as a replacement for your broken screen. They offer - of course, there is no any defects of dead pixels at all, guaranteed. But when it arrives - you'll see that there are 5 - 10 dead pixels. You contact the seller and he offers you a replacement (which almost guaranteed to have even more defects, as it was returned by previous buyers) and then, eventually, a refund. As a result, you've got experience for your money, but not the merchant you need...
After getting similar experience many times from online stores, before I make a deal, I always think about similar potential scenario... And now the cost of shipping becomes important part of final decision. In other words, shipping cost (if not included into price) is always a potential lost from my side when I buy something online.
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Keep it simple, it'll become complex by itself... |
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 HallPremium,MVM
join:2000-04-28
Dayton, OH
kudos:2 | reply to JoelC707
said by JoelC707:...bought in bulk, standard boxes shouldn't be more than a couple bucks a piece.
Personally, what I did to cover any packaging costs was when using UPS I would quote the published, retail rates. I would then get charged my lower, negotiated rates and the difference went to cover packaging. Boxes are much cheaper than "a couple of bucks a piece" unless you buy them at a Mail Boxes Etc, UPS store, or similar. Find a local "box" company and you'll be surprised how cheap they are.
Using the UPS published rate isn't a bad idea as buyers can check online to see if you're rate is accurate, padded, etc. The key is, if you ship enough with UPS, the discounts they may give you can be substantial. You could easily cover the cost of boxes, tape, peanuts, and so on. |
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HallPremium,MVM
join:2000-04-28
Dayton, OH
kudos:2 | reply to OZO
What is eBay's policy currently, or in the past, on refunding shipping costs when an item is "not as advertised" or DOA ? |
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JoelC707Premium
join:2002-07-09
West Point, GA
kudos:5 | reply to Hall
Yeah, these are what I bought most often: »www.uline.com/Product/Detail/S-4···ed-Boxes. $1.62 a box bought in the smallest bundle. I found a box company in Tucson and their prices weren't any cheaper. Once you factor in the shipping cost ($22.15 for Golden State or UPS Ground) and divide it back out per box you're up to $2.506 per box.
Though I did buy some of these smaller boxes: »www.uline.com/Product/Detail/S-4···ed-Boxes. Even the ones that aren't on sale and are slightly different sizes, are still under $0.50 a box. So it can be much cheaper than a couple bucks a box but it depends on how many you buy at a time and what size box you use.
That was my thought exactly on the published rates. Even if they know about UPS discounts, they don't know if I get them and chances are they couldn't ship the item any cheaper themselves (unless they have their own account). I've done that on some larger orders before, let people use their own UPS/FedEx account. |
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JoelC707Premium
join:2002-07-09
West Point, GA
kudos:5 | reply to OZO
No, I get that, I really do. In both the battery and LCD seller example, that's just a plain dishonest seller. I would want my shipping costs back, even though it's already "spent" but I doubt I'd get it because of them being a dishonest seller. Those are the cases where you have to pay attention to the shipping costs and the one with the cheapest shipping would win out.
Honestly though, depending on where you order from or how you pay, you could get all of it back using a "not as described" dispute. As for return shipping, being a dishonest seller I doubt they'd offer to pay the return shipping either but honestly, those are the ones that should pay for the return shipping because they screwed up.
My point was simply on people that order something and it arrives with no issues, they simply don't want it anymore and want to send it back. They may not have even opened the box so it's not technically "used" yet. Yes, in both cases the original shipping has been "spent" equally but the difference is one was a dishonest seller and the other was a wishy washy buyer. I fully understand people might have something come up and now need the money but once the item is shipped, that money is used and is a separate line item cost in the total order.
That bring up another point, Free shipping. In those cases it's not a separate line item and is built in to the cost of the item. Technically you should be entitled to the entire amount back as the item shipped "free". In reality there was an associated shipping cost with the item and what actually happens in a refund is anyone's guess. |
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OZOPremium
join:2003-01-17
kudos:2 | I agree with all your points here. |
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 Anonymous_AnonymousPremium
join:2004-06-21
127.0.0.1
kudos:2
 ·RoadRunner Cable
2 edits | reply to SandShark
said by SandShark:When shopping online, has shipping cost ever been a deal-breaker for you?
Now That I know that you guys like free shipping I changed some of my items to free shipping to get rid of them faster and lower on other items.
I do always charge reasonable charges on the shipping. I go by how much it's going to cost me to the east coast.
said by JoelC707:Honestly though, depending on where you order from or how you pay, you could get all of it back using a "not as described" dispute. As for return shipping, being a dishonest seller I doubt they'd offer to pay the return shipping either but honestly, those are the ones that should pay for the return shipping because they screwed up.
Sometimes Stuff gets broken in the mail that is why the buyer needs to file a insurance claim instead of sending it back to me.
Once UPS gets it, it's between You the buyer, the insurance company and UPS. |
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JoelC707Premium
join:2002-07-09
West Point, GA
kudos:5 | said by Anonymous_:said by JoelC707:Honestly though, depending on where you order from or how you pay, you could get all of it back using a "not as described" dispute. As for return shipping, being a dishonest seller I doubt they'd offer to pay the return shipping either but honestly, those are the ones that should pay for the return shipping because they screwed up.
Sometimes Stuff gets broken in the mail that is why the buyer needs to file a insurance claim instead of sending it back to me. Once UPS gets it, it's between You the buyer, the insurance company and UPS. That was about a specific hypothetical where the seller sold something that was clearly not as described. That has nothing to do with shipping damage. Shipping damage wouldn't cause you to be sent the wrong capacity batteries and while shipping damage could cause damage to an LCD, I doubt it would result in dead pixels and more likely result in a cracked screen.
As for the insurance, that is on the seller to file. Remember, the seller is the one who has the "contract" with the shipping company, not the buyer. Yes the buyer paid for it but they will only deal with the seller. You may think otherwise but try filing a claim with UPS as the receiver and they will tell you there's nothing they can do for you, that the sender needs to contact them (been there, done that). If shipping damage did occur and a claim (through the seller) is filed, the item needs to stay where it is unless the shipper say they don't want to come out and inspect it. |
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HallPremium,MVM
join:2000-04-28
Dayton, OH
kudos:2 | reply to Anonymous_
said by Anonymous_:...the buyer needs to file a insurance claim instead of sending it back to me. Once UPS gets it, it's between You the buyer, the insurance company and UPS.
Many "sellers" like to continue to perpetuate that myth. If only more and more buyers knew it is 100% FALSE.
eBay says that sellers aren't even allowed to tack on a separate fee for insurance and "you still need to make sure your item arrives as described", here »pages.ebay.com/help/policies/sel···ces.html. |
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Anonymous_AnonymousPremium
join:2004-06-21
127.0.0.1
kudos:2 Reviews:
·RoadRunner Cable
4 edits | said by Hall:said by Anonymous_:...the buyer needs to file a insurance claim instead of sending it back to me. Once UPS gets it, it's between You the buyer, the insurance company and UPS.
Many "sellers" like to continue to perpetuate that myth. If only more and more buyers knew it is 100% FALSE. eBay says that sellers aren't even allowed to tack on a separate fee for insurance and "you still need to make sure your item arrives as described", here » pages.ebay.com/help/policies/sel···ces.html. yes under "What you can charge"
Handling cost: This can include the cost of packaging materials and insurance cost, if any.
Try Again
Buyer is still 75% responsible to file a insurance claim, because they have the item. How am I spouse to take the item to the post office?
When they have it.
I had buyers claim to have gotten a broken item but they refused to send it back.
paypal ruled in my favor in the end.
said by JoelC707:said by Anonymous_:said by JoelC707:Honestly though, depending on where you order from or how you pay, you could get all of it back using a "not as described" dispute. As for return shipping, being a dishonest seller I doubt they'd offer to pay the return shipping either but honestly, those are the ones that should pay for the return shipping because they screwed up.
Sometimes Stuff gets broken in the mail that is why the buyer needs to file a insurance claim instead of sending it back to me. Once UPS gets it, it's between You the buyer, the insurance company and UPS. That was about a specific hypothetical where the seller sold something that was clearly not as described. That has nothing to do with shipping damage. Shipping damage wouldn't cause you to be sent the wrong capacity batteries and while shipping damage could cause damage to an LCD, I doubt it would result in dead pixels and more likely result in a cracked screen. As for the insurance, that is on the seller to file. Remember, the seller is the one who has the "contract" with the shipping company, not the buyer. Yes the buyer paid for it but they will only deal with the seller. You may think otherwise but try filing a claim with UPS as the receiver and they will tell you there's nothing they can do for you, that the sender needs to contact them (been there, done that). If shipping damage did occur and a claim (through the seller) is filed, the item needs to stay where it is unless the shipper say they don't want to come out and inspect it. I was talking about damage to the actual item that was listed and sent. I only sell less then 10 items per month so there will not be a mix up. |
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 Hayward K A R - 1 2 0 CPremium
join:2000-07-13
Key West, FL
kudos:1
2 edits | reply to JoelC707
said by JoelC707:No, I get that, I really do. In both the battery and LCD seller example, that's just a plain dishonest seller.
In my history with EBay, only twice in maybe 100+ have I ever left neg feedback I don't do lightly and neither contested... was ultimately refunded, and guess just glad they still had a merchant account to rape others with still and most would not drill down far enough to find my post.
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JoelC707Premium
join:2002-07-09
West Point, GA
kudos:5 | reply to Anonymous_
said by Anonymous_:I was talking about damage to the actual item that was listed and sent. I only sell less then 10 items per month so there will not be a mix up. And again, what you quoted from me was an out-of-context quote about a specific hypothetical where the seller advertises one thing and ships another on purpose. It has nothing to do with shipping damage or what you specifically sell. It was a hypothetical and nothing more. |
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 Cthen
join:2004-08-01
Detroit, MI
 ·Verizon Wireless..
·Comcast
| reply to thegeek
said by thegeek:said by aannoonn :Yes. Some place wanted to charge me $20 to ship a toothbrush 45 miles.
who buys toothbrushes online? People like me. Hardly anyone in a any local area will sell the type of toothbrush I need due to the amount/type of dental work I have had. There might be a chance someone might sell it in my local area but, am I really going to waste gas/time going around looking for it when I don't have to leave home to find it? 
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"I like to refer to myself as an Adult Film Efficienato." - Stuart Bondek |
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Cthen
join:2004-08-01
Detroit, MI Reviews:
·Verizon Wireless..
·Comcast
| reply to thegeek
said by thegeek:said by aannoonn :Yes. Some place wanted to charge me $20 to ship a toothbrush 45 miles.
who buys toothbrushes online? »top rated electric toothbrush
 
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"I like to refer to myself as an Adult Film Efficienato." - Stuart Bondek |
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 bionicRodFunkier than a mohair disco ball.Premium
join:2009-07-06
united state
kudos:1 | reply to SandShark
I just use Amazon Prime. It's saved me beaucoup on shipping already but I shop there a lot.Two day shipping is a beast otherwise. Plus I'm currently enjoying Star Trek: Voyager on my Kindle Fire. Win win! |
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Hayward K A R - 1 2 0 CPremium
join:2000-07-13
Key West, FL
kudos:1 | said by bionicRod:I just use Amazon Prime. It's saved me beaucoup on shipping already but I shop there a lot.Two day shipping is a beast otherwise. Plus I'm currently enjoying Star Trek: Voyager on my Kindle Fire. Win win!
Most thing I order have free ship or over the $25 free threshold.
Tried a free month of prime for the video not the shipping, rarely in that much hurry, and was very disappointed. Near same cost as Netflix (billed yearly not monthly) and much more limited choices.
And only really old stuff... even much video over a year old, even 20 years old not included.
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Hayward K A R - 1 2 0 CPremium
join:2000-07-13
Key West, FL
kudos:1 | reply to Anonymous_
said by Anonymous_: Sometimes Stuff gets broken in the mail that is why the buyer needs to file a insurance claim instead of sending it back to me.
Once UPS gets it, it's between You the buyer, the insurance company and UPS.
Technically NOT..... the SELLER was insured not the buyer (sender not receiver)... so the buyer must reject it and YOU must collect and return the cost. Best at receiving squshed box or not received, after the fact gets messy
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bionicRodFunkier than a mohair disco ball.Premium
join:2009-07-06
united state
kudos:1 | reply to Hayward
said by Hayward: Tried a free month of prime for the video not the shipping, rarely in that much hurry, and was very disappointed. Near same cost as Netflix (billed yearly not monthly) and much more limited choices.
And only really old stuff... even much video over a year old, even 20 years old not included.
Can't argue with you there. But I find myself watching it on my Kindle Fire and it's basically free as I've already shipped more than Prime costs this year so I can't complain too much. |
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