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 ·PHONE POWER
| reply to nitzan
Re: $99 to replace an ATA?! said by nitzan:I can't think of any popular ATA which costs this much. Not sure which brands PhonePower uses but I am sure it's closer to $50 than $100. Where does the other $50 come from - revenge? screw-you fee? "you ruined our adapter so we'll get you!!" fee?!?
50.00 maybe the cost of the adapter but why is PP obligated to charge the customer just their cost. Have you ever rented a car before. If you were the owner of the rental company and someone smashes up a car don't you think you should maybe get a lil more then the depreciated cost of the car? Why any different for PP the person ruined an asset to their business? The customer agreed to it in the TOS! Just because your not as scuessful as PP is nitzan and has a policy you may not agree with does not mean it is absurd. I charge clients a fee of 50.00 if they cancel an appointment without 24\hours notice. Guess that is my screw you fee, lol.
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I got the need for speed »bit.ly/topgunparody |
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nitzanPremium,VIP
join:2008-02-27
kudos:2 | Screw you fees are bullshit. It's not like the customer ruined the adapter on purpose. I can understand charging a few extra bucks for the time/hassle it takes to process - but that doesn't cost $50!
IMHO a company that charges a customer $99 for an adapter is ripping them off. Do you see VOIPo doing that? how about ViaTalk? how about other companies? this has nothing to do with my company but I can tell you one thing for sure - we would never charge a customer screw you fees. |
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Reviews:
·PHONE POWER
1 edit | Well, usually neither do I but I also need to be compensated for my time. If some jackass cancelled on me at the last minute that is time I booked that I have to scramble to reschedule. It is strictly business nitzan.  ViaCrap is a joke of a company! Other companies can do what they like, personally I agree with PP and have done the same thing myself. Had a person ruin a MultiMeter on me just out of plain stupidity I marked it up an extra 25-50%. It is pretty clear the PP does it to dissuade customers from doing stupid shit. Say what you like but it keeps peoples stupidity in check. Maybe you disagree with it Nizan but clearly PP is doing something right; have you bought 2 companies and employ 30+ peeps, lol.
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I got the need for speed »bit.ly/topgunparody |
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1 edit | Even if it were true that PP charges $99 for damaged adapter (and given that the only proof to that is the statement of somewhat delusional OP, I am not ready to accept this premise); but even if it were true - there is an option to buy this adapter for $34 »www.voipsupply.com/grandstream-ht-502 and get PP to lock it to them.
I know Las Vegas hotels charge you for mini-bar items even if you replace them in the morning; but I have higher expectation of PP. |
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Reviews:
·PHONE POWER
| said by ymhee_bcex:Even if it were true that PP charges $99 for damaged adapter (and given that the only proof to that is the statement of somewhat delusional OP, I am not ready to accept this premise); but even if it were true - there is an option to buy this adapter for $34 »www.voipsupply.com/grandstream-ht-502 and get PP to lock it to them.
I know Las Vegas hotels charge you for mini-bar items even if you replace them in the morning; but I have higher expectation of PP.
People are just not getting it...the reason that PP probably does this (I would do it to) is to dissuade customers from doing stupid shit. PP is under no obligation to sell their device to a customers who ruins it out of stupidity or otherwise.
When support has troubleshoot, process, reprogram, adapters that clients ruin that costs them money. Not meaning to talk on PhonePower's behalf but seriously they are in the business to profit in a dog eat dog environment.
We all know how cheap their service is and this does not leave a big margin for overhead. Does it suck if your the one have to pay the extra 50.00 sure it does. However, if it helps keep PP operating costs down so they can keep out costs low I'm all for it.
I would like to honestly believe the OP ^ did not do it on purpose. However the chick who hit my truck awhile back did not want to have to pay me 800.00 but that is life. Just have to deal with it and move on.
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I got the need for speed »bit.ly/topgunparody |
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Reviews:
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| said by topgun:People are just not getting it...the reason that PP probably does this [snip] I get it... I just don't think PP does this! |
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Reviews:
·PHONE POWER
| said by ymhee_bcex:said by topgun:People are just not getting it...the reason that PP probably does this [snip] I get it... I just don't think PP does this! It is a mute point PP is taking care of him and I'm sure within the next few days when his gasket cools down a little he will tell us everything worked out for the best.
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I got the need for speed »bit.ly/topgunparody |
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| The tech that he initially spoke with miss quoted the price for the adapter. If an adapter is damaged due to customer negligence(which wasn't the case in this scenario) we charge $49.95. |
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Reviews:
·PHONE POWER
| said by PhonePwrTech:The tech that he initially spoke with miss quoted the price for the adapter. If an adapter is damaged due to customer negligence(which wasn't the case in this scenario) we charge $49.95.
See as customer stated the adapter was not ruined, he was not charged any fees, would have been $50 if it was. That is why is best to get all the facts people before assuming ^ something is set in stone! We have all seen this before with any large company; a customer gets misquoted by accident, words gets skewed, customer goes irate and vents online. When all the above drama could have easily been avoided if the OP would have either asked for a manger or continued to work with PP. JMHO
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I got the need for speed »bit.ly/topgunparody |
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