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davidhoffman
Premium Member
join:2009-11-19
Warner Robins, GA

davidhoffman to PuddingMan

Premium Member

to PuddingMan

Re: Get back on ATT DSL?

There is only one instance I have read of in which AT&T switched a user back to regular DSL. The Uverse installation was a complete failure in a new service area. All signals for voice, data, and television were unusable. Technicians tried repeatedly to get it to work. They watched it self destruct within a few hours of them getting barely usable signals to the customer. Engineers eventually admitted the installation was based on bad assumptions and should never have been approved. They told management the only fix that would work was to switch the customer back to regular DSL. The technicians had to go wire up the old equipment to serve the customer. Luckily they had not removed everything. Probably cost AT&T thousands of dollars just to fix one customer. Many others in the new service area probably had to be switched back also.

The only way is to have no telephone service due to Uverse failing continuously.
PuddingMan5
join:2005-09-07

PuddingMan5

Member

said by davidhoffman:

There is only one instance I have read of in which AT&T switched a user back to regular DSL. The Uverse installation was a complete failure in a new service area. All signals for voice, data, and television were unusable. Technicians tried repeatedly to get it to work. They watched it self destruct within a few hours of them getting barely usable signals to the customer. Engineers eventually admitted the installation was based on bad assumptions and should never have been approved. They told management the only fix that would work was to switch the customer back to regular DSL. The technicians had to go wire up the old equipment to serve the customer. Luckily they had not removed everything. Probably cost AT&T thousands of dollars just to fix one customer. Many others in the new service area probably had to be switched back also.

The only way is to have no telephone service due to Uverse failing continuously.

Thanks for that info. It may be helpful.

P