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[WildBlue] Email issues

I have a customer who switched from Hughes.net to wildblue because he was having issues sending with sending emails to multiple recipients. Hughes.net kept flagging him as a spammer. This is a 72 year old vietnam war pilot veteran. He definitely is not sending out spam, he's just sending his newsletter or whatever to multiple friends and family members. He switched service providers and amazingly the issue is now existing with Wildblue. He can email 1 person but if he puts more than one recipient in the CC or bCC, it gets bounced back. The installer has been out there several times and has been on the phone with tech support and has gotten NO Where! So, being this older gentleman's computer techie guy, I've been asked to help.
I was able to have him forward one of the bounceback messages...

-----Original Message-----
From: Mail Delivery Subsystem [mailto:mailer-daemon@googlemail.com]
Sent: Friday, June 08, 2012 3:58 PM
To: thetwad@wildblue.net
Subject: Delivery Status Notification (Failure)

Delivery to the following recipient failed permanently:


Technical details of permanent failure:
Message rejected. See
»support.google.com/mail/bin/answ···er=69585 for more

----- Original message -----

Received: by with SMTP id rg6mr24139172pbc.100.1339189076112;
Fri, 08 Jun 2012 13:57:56 -0700 (PDT)
Received: from jerrydesktop ([])
by mx.google.com with ESMTPS id
(version=SSLv3 cipher=OTHER);
Fri, 08 Jun 2012 13:57:54 -0700 (PDT)
From: "Jerry Twaddell"
Subject: FW: Change of address for E mail
Date: Fri, 8 Jun 2012 15:56:30 -0500
MIME-Version: 1.0
Content-Type: multipart/related;
X-Mailer: Microsoft Outlook 14.0
Thread-Index: Ac1EPFcRoxBeS0VoTxWBxdln2MaADQBfEKwQ
Content-Language: en-us

If anyone can fix this or give any suggestions, please let me know! thanks


I would find a new e-mail account that isn't tied to your ISP, e.g. Google or Yahoo. Someday you will change ISP and your Wildblue email address will no longer work. That can be a real mess.


I do have him setup with an account on gmail and I completely agree with using google instead of the isp. That's not the issue. Why is he unable to send emails thru wildblue when other users on the same domain can send emails to multiple recipients