US Cable Support > OptimumOnline > CV refused to extend promos - Should I threaten to cancel?

said by aannoonn :

Here it is. It was Rick:

said by RickNY:

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if you just call regular customer service and ask for a promo, they will usually say "We dont show any promos available for your account". Retentions (Cancellation department) is in a better position to offer you something -- however, they generally wont do so unless you call and say you want to cancel. Last year, I did just that -- and inititially the rep just said to me "OK, Ive disconnected your TV service. Is there anything else I can help you with?" and sure enough - sent the signal to the Cablecards right then and turned it off - calling my bluff.

I ended up calling right back 5 mins later after that, to sales, and sales was able to offer me TP for another year as long as I agreed to pay a $20 install charge to reinstate service, and I received Family+iO, OOL+Boost, and OV for $99.

»Re: No promos available for my account?

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In another post Rick says he's been on the triple play promo for 5 years. Two other people said that CV extended their promo without them even asking.

So it's really annoying to see people paying less than me for 5 years, when my promo (which cost me more than they were paying) runs out after only a year.