[Troubleshooting] connection problems - chicago *region*? 4g?
I'm noticing across a total of 8 people who all have 4g phones on Verizon that the phones are completely dropping 4g signal when you attempt to access data.
What am I missing? I escalated this and the best they could do is suggest that the sim cards need to replaced. On phones purchased in January. Multiple phones from different vendors. Clearly not a real troubleshooting attempt.
Re: [Troubleshooting] connection problems - chicago *region*? 4g
I've been having issues too. Brought it in yesterday, and she said she changed some setting and it should be good to go. Today... Still have the same issues. For as much as we pay for data, would be nice if it at least worked...
Fiance and I have HTC Thunderbolts, and my brother has a Motorola 4g phone. We have all been experiencing the same problem in the Chicago area for the past few weeks regardless of the apps and modem settings (enable Rev. A vs. eHRDP or whatever). The data connection just goes in and out randomly. I've done a factory reset and operated in safe mode ... nothing works. Very frustrating. We all must call Verizon or nothing will get done.
UPDATE: I spent much of my lunch break on the phone with Verizon (via *611). Man, has their customer service gotten bad. They refused to acknowledge any issue with the network, offered to send someone to the area to test the signal but refused to follow up with me afterward, and refused to reimburse my account for the constant network issues. I still encourage you to call if you're reading this and experiencing similar issues.
same here, 3G stays solid. I had a ticket open back in June 15 and they closed it saying nothing was wrong, so I had them open a new ticket this week. They saying that it could be im out of single coverage area which is BS I get full bars of 4G all over the San Francisco Bay Area.
I replaced sim as they requested, absolutely no change whatsoever. It's idiotic for them to ask to do it, but I did it anyway. I still get random drops on towers regardless of signal. I have run a trace right before and during a drop + recovery, but I'm not sure if the tracelog I ran will help anyone or not.
I am also having the same problem with 4G LTE dropping but today it dropped out and wouldn't connect. What I ended up is dialing enableing rev data and then enabled eHRPD again and my HTC Rezound came online.
I'm having the same 4G issue other ppl are having with a Bionic. VZ told me the reason the 4G indicator goes white because the phones are losing connection to Google servers. They told me there was a "fix" in the works but couldn't give me any idea of when it might be fixed. The only "fix" if you can call it that, that I have got from VZ is to put the phone into CDMA only and only use 3G.
I suppose my phone is under warranty, maybe I will ask for a replacement at this rate. I can tell they were avoiding that. I'm extremely skeptical that's what going on given that the data goes out for a moment and then reconnects.