Ultra TV - Favorites Menu Help
I have a question regarding the Favorites Menu. I am unable to find the answer on WOW's faq, or watching the ultra tv tutorials. I understand that to add a channel to the favorite menu, you hit info and select add item to favorites. I have done this and it shows up in my favorits.
Now to the part where I am confused. It seems like it puts the show into your favorites instead of the channel. If that current show it playing, I can go to my favorites and select the channel, hit ok, and it goes to that channel. However, once the show is over and I go to my Favorites menu, the channels are there but there is no programming listed and if I hit "ok" instead of pulling up the channel, it will show the menu to remove from favorites, record once, record series, etc. There is no menu selection for watch.
Is there something I am doing wrong when adding a channel to my favorites? Thank you for any help you can provide.
Does anyone know what I am talking about?
This is a known bug we have open with the manufacturer to be fixed in a future software release. I'm not sure if it works through the portal page, but if you log in to portal.wowway.net, and go under "Manage My TV", you can add or change favorite channels by Media Player. See if it works from there. I'm not sure if that method will be successful though.
Thank you Dan. When I click manage my TV, it just goes back to the wowway homescreen.
|reply to bigsby |
"Favorites" is useless. The whole interface to me is very disappointing, from the ridiculous choice of fonts in many instances to the clumsy navigation system and the slow response to the remote.
I had high hopes for Ultra TV, but frankly I'd rather have the old system back. I've waited a couple months to make sure I wasn't making a snap judgment and to give myself time to get used to Ultra TV, but I'm not disliking it any less, and unfortunately after over 10 years as a WOW customer, I'm going to check out what Comcast is offering soon.
|reply to bigsby |
I was going to post this very problem a few days ago, but someone beat me to it! I am experiencing the EXACT same anomaly. One should not have to go online to program the Favorites function, and it only can be hoped that this will be rectified soon
|reply to WOW_Dan |
this is a new feature, i just checked and, sure enough, it's there... now for the mobile app/website