Tell me more x
, there is a new speed test available. Give it a try, leave feedback!
dslreports logo
    All Forums Hot Topics Gallery


Search Topic:
share rss forum feed


Golden, CO

[Business] Problem logging into SMCD3G BC Modem

I just wanted to check my bonding information and went to login to my modem but cusadmin/highspeed is no longer working. I've not changed the password that I'm aware of. Is the only option I have to hard-reset the modem? Will i have to manually reconfigure it to reconnect or will the IP/connection info be restored via comcast on initialization?



Wilsonville, OR
If you reset your device and the older firmware was downgraded back to - you can either call in to get your password reset to cusadmin, or wait for a few hours and see if the automated network process sets it back to defaults -

Snarl For The Camera Please
The Boro
·Comcast Business..
·Cingular Wireless
reply to rhuk
If you have a static IP account, either you or a Comcast CSR may need to do a factory reset, and then Comcast will need to rebuilt your profile and push it to the router. Some have reported that a tier 2 CSR can delete and recreate the cusadmin account remotely, but that was not my experience after the firmware was reloaded in my router.

If you have a dynamic IP address account, possibly just doing a factory reset will restore your cusadmin account to factory defaults, and Comcast's DHCP will get you connected OK.

Either way, if a factory reset is done, you will need to manually restore any custom rules or config changes you have programed into your router.
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower


Golden, CO
reply to rhuk
Thanks guys. I ended up calling tech support and they reset the password for me.