Rockaway Park, NY
|reply to kilrathi |
Re: [TWC] packet loss / service degraded - amp in rockaway park,
Tech was here to correct upstream power level and he figured out the problem, power level is now in the middle of ranges, all signals look good, however even though for 2 days thing were fine, tonight packet loss is creeping back up again:
I was told 2 days ago that there is also packet loss problem on the node, and it seems that is still not fixed....
I have also called to have my sb6141 provisioned so I can see the signal levels myself but was told its gonna take 72 hours for it to be done so waiting till current modem goes offline and then I will know to try and hook up the new one.
Friday problem is still occuring overnight:
It maybe lesser by about 1-2% avg than last week but this is still breaking gameplay in some games and affecting broadcasting a stream since the problem occurs on the upstream.
Escalation center tech today told me that even though my signal specs are great and tuesday things based on logs were great one of the upstream channels still goes out of spec on snr at night and there is clear issue on the pole in the area itself because the upstream snr value doesnt match the area.
So now I have to wait this weekend and endure another weekend of packet loss until I can call client relations again on monday to make sure plant technician is sent to take readings on the pole and make corrections, only client relations can schedule this, escalation center tech did add notes to make sure its done but I have to wait till monday.