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rkage

join:2009-09-21
canada

1 recommendation

reply to lockejcole

Re: Is this forum only for Cogeco haters?

I'd say it isn't just for haters, but haters whether former/current customers sometimes feel really burned by this company.

For me, the service was always stable - except for that time they upgraded the area and the local node head was across the street. I had too high of a signal and required a resistor on my modem. What a horrible problem to have indeed.

That being said, I'm leaving Cogeco - for me, it does not make fiscal sense to stay with them and there wasn't much attempt to keep me either, more of a 'Give someone else a try and if you're not happy Cogeco will gladly provide you service'

My personal view is that incumbents will continually see a decline in subscribers simply because they never really understood why they had subscribers in the first place. Customers had little to no choice, and by driving up prices, issuing cap overages you essentially create competition because now there are people looking for alternatives. The incumbents are basically goading people into leaving.

This, to me, speaks volumes about Cogeco's attitude towards their customers - they're viewed as cattle, herded and milked until they die - and then considered to be "undesirable" if they leave.

So, you may enjoy your service now, solid, stable and fast - but there will be a time when you revisit the forum to complain.


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

4 edits
reply to lockejcole
said by lockejcole:

Now do get it straight before you drop in here saying I claim "all is well in cogeco-land" ... I never said any such thing. - I said -MY- service was golden, and said that there should be room on this forum for both positive and negative topics without the positive ones being overrun by people encouraging people who are satisfied to jump ship any way they can....

 
I agree with you that there are some extremists posting here, and I do not share all of their rhetoric (though some ).

My last post was not directed so much at you specifically - I just hit the larger 'Reply OP' button out of convenience.

I did also read the thread which got locked the other day, and do feel that some of the stuff in there got excessively negative.

However I also do hope that you and any other readers PLEASE DO TAKE THE TIME to read as many as possible of the threads which I linked in my earlier post, as there is much truth interwoven with the negative rhetoric in them.

I give Cogeco credit when & where it is due, as recently as in my last post.

They have built a robust network, and if they could just drop the stupid politics/policies and lower their prices somewhat, they THEN would be 'Golden' and I never would have had reason to leave in the first place !

Remember I did try them before START came to Cogeco-Land, and if anybody thinks that I happen to speak negatively about GOUGEco (Cogeco), just check my post history for what I have in the past said about BH#$ELL ! (Bell)

Regarding Internet Service Providers, it takes more than just a solid network to be regarded as doing a good job for one's customers.

--

We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
-
START Forum »Start Communications
Or you can still use Canadian Broadband.


shwing
A Sphincter Says What ?

join:2002-11-14
reply to lockejcole
sorry, I didn't know about posting PM's, I won't do it again
--
Party On Garth! ... Party On Wayne !
Shwing!

Jinzo

join:2011-06-14
Burlington, ON
I am an undesirable. I had Cogeco Cable since 1998, and left them in 2009-10 when they switched to the UBB model. Here were some of the issues I had:

- In 1998 I had a Lancity Modem which gave the user 60 KB/sec of bandwidth this was great for a few years.
- 2001-2 or so they pulled my LanCity and replaced with the Samslug. This sucker got 3 MB/s down but could only upload at 12 KB/sec. This created a huge backlash which resulted in Cogeco holding a town hall meeting about this. In the townhall meeting they told us to bad and live with it. So you can already see how this company listens to their customers.
- 2004 I moved to Burlington and took my Cogeco cable modem with me. I had never ending issue with the Modem going up and down. Got worse when it rained.
- 2009-10 They annouced UBB policy. Once I saw this and the contant price increases I decided enough is enough. Changed over to Teksavvy 5 Meg unlimited which saved me 12 bucks a month. I believe I was on Cogeco 10 meg plan at that time.
- 2010-11 My parents went over the limit and got nailed by UBB. This happen when they weren't even home for the month. So I switched them to Teksavvy as well. Had a good arguement with the client services about this and in the end they didn't even attempt to retain us. Yes we still got billed the overage.

I just got tired of hititng this BS Usuage Base caps. I used to hit Cogeco hard cap which left me with no internet for weeks. Once they decided on UBB the writing was on the wall.

UBB is about making money. I just don't want to spend time checking Cogeco Usuage meter to insure I don't go over. Nor do i want to sit on a phone and dispute this numbers with them.

I have had my ups and down but the UBB decision pissed me off. Enough is enough. I switched to Teksavvy, and had some ups and downs but atleast they push for higher caps. They switched from 200 to 300 gigs. They atleast look after their customers, so until Cogeco re-thinks there policy I will never go back.


urbanriot
Premium
join:2004-10-18
Canada
kudos:3
Reviews:
·Cogeco Cable
reply to cog_biz_user
said by cog_biz_user:

said by urbanriot:

What's wrong with their mail / DNS servers? I've never had an issue with either one.

If you run your own, and use Cogeco as an outgoing mail relay (as you're supposed to), occasionally you'll run into problems where they don't want to send your outgoing mail. One day your queue will get backed up, and it's because Cogeco's DNS servers can't resolve any addresses for hosts on your domain. I had to reconfigure my DNS server from scratch 3 times because of it.

Ah, yes, I was expecting some kind of fabricated issue but I completely agree with you there, at least concerning their mail server. I often have email bounced back to me for no legitimate reasons, you can send from any other email service and even your own Exchange server, but forward through Cogeco and you'll get a late return.

My favourite / most annoying bounce is when you email someone and refer to antivirus software and your email is bounced back the next day due to virus like activity. "Ohhhh, you want to give someone advice on their infection or protection? Too bad, we don't let our customers do that... but we won't tell you until the next day!"

diskdocx

join:2005-09-26
Burlington, ON
reply to lockejcole
said by lockejcole:

Now do get it straight before you drop in here saying I claim "all is well in cogeco-land" ... I never said any such thing. I said -MY- service was golden, and said that there should be room on this forum for both positive and negative topics without the positive ones being overrun by people encouraging people who are satisfied to jump ship any way they can.

I am a regular on these boards and I have read all the above linked topics, it does not change the fact that my internet is stable, fast and reliable. The three things I need it to be. I am simply tired of the handful of haters (many of which are not even subscribers to Cogeco service anymore) who think its a conquest to drown any sunshine on the boards. Can we not have some balance and let people be happy if they are happy?

In the end its your choice to hate Cogeco, disagree with their policies or whatever, but its also our choice to stick with it if we are satisfied with our services. I am not blind to whats going on, it simply does not affect me or the service I have gotten thus far.

As with anything in life, you have to decide what works best for you. I would agree that looking solely at the quality of my internet service, Cogeco is doing just fine. My speeds are as advertised, there are some slow downs during peak hours, but nothing which impacts service, and I can't remember when I last had outage.

All positives.

Now in terms of value, as a 10+ yr subscriber, my value has been consistently dropping. I get less now than I did 10 yrs ago, but am paying considerably more. 5 yrs ago I wouldn't have considered moving to somewhere that Cogeco service wasn't available...this time next year I may well not have any Cogeco services left.

I would also add that Cogeco is not just an internet provider.

I pay close to $2500/yr for a fairly basic 3 pack - phone, 14meg internet and 3pack HD TV. That's a lot of money.

The phone is standard fare. Nothing exceptional, but meeting expectations. The Cable internet is expensive for what I get, but much better than any alternatives, so it has been bearable. The TV service is horrendous. Despite paying for the channels, I end up downloading the x264 caps of the shows we watch as the pixellation is unbearable. Probably should cancel it, but there are programs that the wife and kids watch real time.

When our contract is up this summer, I will probably go Cogeco free. I already intend to change to Start for internet - I will be getting 4x the data cap and 2x the speed for the same amount. That just makes business sense.

Not sure if we really even need a land line, but may keep a basic service, not sure with who yet.

TV will be looking to port to Shaw Satellite as a trial. Similar pricing but more channels and better quality.

So, to answer your question, no it is not all about hate. But a lot of us are frustrated over years of what can only be called abuse. Lack of options have led to 'just having to put up with it'. Now that options are out there, many are leaving.

I am glad you are happy with your cable internet. But consider not just the service, but the price you are paying for it, and make sure you have critically appraised the options. You may come to realize that you aren't as satisfied as you think.


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

3 edits
said by diskdocx:

....So, to answer your question, no it is not all about hate. But a lot of us are frustrated over years of what can only be called abuse. Lack of options have led to 'just having to put up with it'. Now that options are out there, many are leaving.

I am glad you are happy with your cable internet. But consider not just the service, but the price you are paying for it, and make sure you have critically appraised the options. You may come to realize that you aren't as satisfied as you think.

 
I have already done much of what you describe (including the change to START, which so far is very encouraging), but I do not have the extra cash to spare as I'm cash poor right now - but THAT's just the point.

With increasing costs on SOMETHING nearly every time one wipes one's arse (and this includes HST on things in Ontario which never had it before, such as home heat & electric, & gasoline), one simply is FORCED to be more budget conscious, even if one was otherwise COMPLETELY in love with everything else about the various telecom services to which one already subscribes.

And paying over $200 per month for combined telecom services ?

It makes me think that I should start a consultant company which analyses and advises folks on how to best save and still keep a reasonable service arrangement, tailored to each particular community and to the client's needs.

I wonder how many folks would pay me a one-time fee of $50 to review their telecom bills and propose for them a better deal ?

Hmmmm....

--

We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
-
START Forum »Start Communications
Or you can still use Canadian Broadband.


vuarra

join:2005-10-11
Hamilton, ON
reply to lockejcole
This forum is about Cogeco.

My beefs with them are that their data cap is too dang low. Everything else about them was excellent, but I could not afford the overages that they were charging.

I'm glad you like what you are paying for. At the end of the day, that is all that matters. Having said that, not every one here is going to agree with you.


Paolo
Mr. Wireless

join:2004-05-29
canada
this form is for people who like cogeco too.

cablesmurfet

join:2012-05-28
Burlington, ON
I agree. I like Cogeco. Even though I switched to Shaw Direct for my TV, I still have phone and Internet from Cogeco, and am satisfied with them as a company. Any problems we have had have been solved, and the CSRs are friendly and willing to help.

kabes

join:2010-05-14
Kitchener, ON
Reviews:
·TekSavvy Cable
reply to lockejcole
I used cogeco in the past and will agree that in terms of stability, uptime, and consistency they were fantastic.

Aside from that they are overpriced (compare 30Mbps/175GB @ $60 vs. 28Mbps/300GB @ $47 with no overage fees at TSI) and the caps were awful. From what I hear since I left they removed the $50 overage cap from the docsis3 service. That is downright scary. I do not miss my massive cogeco bills, that's for sure. Service wise it was top notch, but still not worth the premium. I used it because I simply had no other choice at the time (crappy DSL line that could only sync to 3meg).

Cravon

join:2004-06-16
St Catharines, ON

1 recommendation

reply to lockejcole
I'm happy with the business account I have with them, but I don't like to talk about it since I feel like I am gaming the system by using it to avoid UBB.

robman50

join:2010-12-14
Beamsville, ON
reply to lockejcole
Just to add what my thoughts are, if Cogeco did not have so many problems and stopped jacking up their prices than this forum would have more positive feedback.

cablesmurfet

join:2012-05-28
Burlington, ON
Cogeco isn't the only telecom company to jack their prices up. They all do it from time to time. Yes, it is annoying, but it is part of service subscription.

robman50

join:2010-12-14
Beamsville, ON
Yeah I am okay with the prices but I don't like that the service keeps having problems with such a high bill.


WarningU2
Premium
join:2002-10-27
Burlington, ON
It appears to have become that way unfortunately. I've been a Cogeco user since the beginning and although there are bumps occassionally I have no reason to "hate" Cogeco. I actually like their service most of the time. Then again I have never been overcharged for bandwidth. What is frustrating is the slow fee creep, lack of service and bad attitude (sometimes) from their store locations, poor On Demand service and lack of movies at times, and not having as good an HD channel line up as Bell. Speaking of HD channel line up ... Direct TV in the states is amazing. Oh if they were here I would jump ship in heart beat. But back to the forum ... it used to be a place that people could get answers to technical questions ... i see less of that now and more ranting.

jubenvi

join:2006-12-12
Sarnia, ON
Reviews:
·Start Communicat..
reply to robman50
I don't hate Cogeco (although I think their caps are terrible as they try to protect their own On Demand service), but here's an example how they look poor compared to other providers.

I have my services all essentially with Cogeco TV, phone, Internet), although Internet is now through a Cogeco reseller Start.ca

Last week I was having constant repeated interruption of the service.

On saturday i emalled technical support to both Cogeco and Start.ca
In the email I explained the situation and how I couldn't call because the phone service was out and that I didn't have a cel phone, only data access through an iPad.

I received an email back from Start.ca within hours of suggestions and next step.

I finally received an email from Cogeco this morning (Wednesday), with the message "problem best supported by technical representative, please call us"

This email is sent from their web site and supposably to technical support already! Four days later to boot and I explained no phone, they can't even look at my service remotely?

So although their CSR have always been friendly, you can see how compared to Start.ca there support is less than ideal.


Last Parade

join:2002-10-07
Port Colborne, ON
reply to lockejcole
My main gripe has been, for as long as I can remember, the lack of access to high-level CSRs from customers that know what they're doing. Then came UBB and higher prices, and that was the final straw for me. There are a lot of well-meaning employees in this forum. For me, a TPIA provider works best because it's literally like 1 or 2 people you end up dealing with and you get satisfaction quicker with lower prices.


N0_Nam3

join:2002-06-14
Leamington, ON
i hear that, they got rid of their local call centers it seems, none of them knowing that there is congestion in our area have to hear it from a tech. and still 7months later still no fix being told i may have to wait till September now. hopefully when that time comes and our node is fixed bye bye cogeco

funny0

join:2010-12-22
reply to peterboro
said by peterboro:

I've been with Cogeco since the the first month they arrived in Peterborough and have been happy with the speed and support has been excellent.

I have posted this numerous times. My only issue now is their cap which I am living with.

Unlike others in here I have an excellent alternative ISP to go to that Cogeco can't match with regular pricing but I haven't been driven to switch yet.

and im with teksavvy and could do up to 1600GB of traffic
at less rates and how do i know cause two guys downstairs have cogeco, pay more and are capped at what 80GB a month ROFL....


dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..
Getting back to what the OP was originally yowling about....

I don't think this forum is/should be for Cogeco haters only. Neither should it be reserved for shills and official support requests.

If Cogeco needs a forum where they can go about supporting users and not have to suffer public opinion (good or bad) then they should contact DSLr proper and set about securing their own official support forum.

Other than that, subject to DSLr terms of use and so on, the forum should be for anything Cogeco. Good or bad.

Mostly bad though.



Speaking of which, why the hell is the »[Burloak] Usage Based Billing Nightmare thread locked? That outrage should propagate forever. Seriously. Any telecom company with the audetacity to bill a consumer for $1500 should be on the carpet for it for all time.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch


urbanriot
Premium
join:2004-10-18
Canada
kudos:3
Reviews:
·Cogeco Cable
Didn't you already answer your own question?

said by dillyhammer:

said by Gone:

I get the feeling that he involved a lawyer and the lawyer told him to keep his mouth shut.

That is my sense as well.

Mike

A moderator locked the thread and moderators lock based on legitimate requests so clearly there was a reason to shut it. Maybe it was simply the case of people beating a dead horse.

The OP started the thread, thanked people a few posts later, then it was mostly you commenting continually, so it's possible the moderator simply felt the dillyhammer thread had run its course?

I believe commenting on moderation is against forum rules as well, so we're both in trouble now...


No_Strings
Premium,MVM,Ex-Mod 2008-13
join:2001-11-22
The OC
kudos:6
I'm keeping a close watch on both of you rabble-rousers.



dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
reply to lockejcole


urbanriot
Premium
join:2004-10-18
Canada
kudos:3
Expand your moderator at work


kim
That Chick
Premium,Mod
join:2001-03-25
ON
kudos:8
Reviews:
·Cogeco Cable

1 recommendation

reply to No_Strings

Re: Is this forum only for Cogeco haters?

said by No_Strings:

I'm keeping a close watch on both of you rabble-rousers.


And I'm keeping an eye on you wascally wabbit.
--
Fluent in 3 languages: English, Sarcasm and Sexual Innuendo.


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7
reply to urbanriot
 


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

1 recommendation

reply to kim
said by kim:

said by No_Strings:

I'm keeping a close watch on both of you wabbow-wousews.


And I'm keeping an eye on you, wascowy wabbit.

 
FIFY

Correct FUDDish is now in effect.


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

1 edit
reply to dillyhammer
said by dillyhammer:

Getting back to what the OP was originally yowling about....

 
YOWLING

Hmmmm....

Is that anything like CATerwauling ?