said by Anonymuss :
10Mb upload requires VDSL2 but the service is marketed and sold as UP TO 15/10 which is why it is also sold on ADSL2+ platforms as well which have a top speed of 15/0.8. This isn't an issue, it is sales marketing of the term "up to".
This is 100% accurate. Its one product, to keep the product lineup simple. If we can put a customer on vdsl2 to give them faster upload we just do it now. We DO juggle customers who are on vdsl2 ports to 'provide spares' where we can. Often that work and research is not done ahead of time for the tech so he/she must call to assignment to get an assigner to look for this possibility.
It's also 1 modem now to make the possibility of account upgrades simple as the customer would already have the correct modem. I too have noticed poor upload rates on the sagemcoms in adsl2+ mode. I dont know why but unfortunately it is what it is right now. I can only hope that the sagemcom gods get the memo. I wonder if anyone has attempted to contact sagemcom directly about this?
As for the op specifically, We dont have enough info here in my opinion. What is the upstream attenuation in adsl2+ mode? He could already be in vdsl mode but there is a distance issue???--
Opinions and ideas expressed in my post are my own and in no way represent those of Bell Canada Enterprises, Bell Canada, Bell TV, Bell Internet, Bell Mobility, Bell Technical Solutions, Expertech, or any other partners under the BCE umbrella.