|reply to jdrail |
"To make a long story short, they never sent out the new modem. When I called back, after NOT receiving a tracking number, I was told the new modem would go out until the other two were returned. Of course we had to call to find this out. No one actually deigned to let us know."
I am so sorry you were not informed about returning the modem. You definitely should have been told on the phone that you would need to return at least one of the modems before they would send out a third one.
If you would like to pm me with your user name, real name or email on your account I will check on this modem shipment for you.