said by HarleyYac:Website crashes and Phone wait times are 20 min plus long!
That doesn't surprise me. Verizon has some competent people working for them, but customers don't ever get to interact with those employees.
I'm betting there will be long waits for service. In my market, FiOS hookups often take a long time.
When I first moved into my present address I looked into FiOS and found it was 6 weeks from order-to-activation.
I needed internet for work so I called Bright House and they had me online in a day or so.
For a piece of good news, I see that Vz finally upgraded their residential pricing site.
They're offering me 150/65 for $105/mo
(plus tax, tags, title, disposal fee and dealer delivery) w/ No Contract.
50/25 comes in at $85/mo.
In contrast, BH's top tier service is 40/5 for $85/mo w/ No Contract.
I've realized that BH either can't or won't try to close the speed/price gap.
That has us BH holdouts eying FiOS harder than ever.