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swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
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reply to kilrathi

Re: [TWC] packet loss / service degraded - amp in rockaway park,

said by kilrathi:

further the 6141 I called to have provisioned on thursday last week is still not provisioned, was told takes max 72 hours been longer than that so I will try to get that looked at in today as well.

Should take about 15 minutes. Which department are you talking to? Maybe try getting to the billing department which is what I did. Tell them you have a new customer owned modem you need to add to your account.
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kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
I spoke with escalation center, and yes I know it takes few minutes to get it down, I was told it should be done by end of today....

Also I was informed there was plant tech to visit me tomorrow regarding issue with the pole and upstream signal noise at night but then that was canceled and supposedly someone will investigate this issue at the plant and area, supposedly this could be some "high voltage interference" as I was told.... I supposed to get update during the week.