steamingyoda I am so sorry you are going through this and wish I could change the decision made but I have no access to billing. However I do have a suggestion. This is the type of feedback that the owners and managers like to know about. Can you please copy this and send it to firstname.lastname@example.org? The managers and the owners read this feedback and try to help where they can. I would like to help you more but my hands are tied in certain departments.