Unfortunately regarding "2)" in our case, our local business
IP Manager told us just recently:
"As for compensation, I can credit you for the issue related to the corrosion (...per their line tech...) Per the AUP agreed to during registration, we provide best effort service, meaning speeds are not guaranteed."
So, I'm not sure what we'll see here for our issue.
Overall, I'm fine w/ this as long as they can correct the issues we're having here right now... and KEEP things stable.--