 Ron
@192.100.60.x | [Rant] Dlink Customer Service/Warranty I just wanted to share my experiance with Dlink CS. I have a problem with my Dlink wireless router, it is only 6 months old. After going through tech support which was helpful it was determined that it was a hardware problem with the router.
So I had to go through CS to get an RMA for return. After a lenghty inquiry I found out they would send me a replacement while they worked on mine. That way my entire network would not be down. But they said they needed a credit card and the would put a $100 hold on the card until they received mine in return.
Well for starters, I have to pay shipping, for WARRANTY work which I find unacceptible. Plus they actually charged my card and took the money.
So right now I am out $100 and cost of shipping, again for WARRANTY work.
I think Dlink needs to re-think their policies, especially when they sell defective products.
I will not be buying another DLink product.
Buyers beware.
ron |
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Reviews:
 ·CableOne
| Thats called cross shipment returns, they send you a replacement unit while you wait for yours to return. Once you get the original router back, you send back the replacement router and they refund the money, however usually companies don't draw on the funds unless the cross shipment router is not returned. Maybe they draw anyways and refund when they get there unit back. Shipping is standard on any consumable item now days.
Next time, go to the DLink forums for help. Might find better results there. |
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Ron
@192.100.60.x | Thanks Brimmer-- for your response. It may be common practice as you said but IMHO warranty work should not cost me a thing. I paid for a product that did not preform for a reasonable amount of time. That is something that I should not have to pay for. |
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| reply to Ron
Did you call them back and talk to level 2 tech support and ask them there RMA policies? I would. Understand about frustrations. Happens with everything seems like now days. |
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| reply to Ron
Over the years, I've had to RMA all sorts of hardware from any number of companies, and sadly, shipping at your expense and collateral for cross-shipping is the norm. |
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 WarzauPremium
join:2000-10-26
Naperville, IL
kudos:1 | reply to Ron
Agreed cross shipping charge is normal. Sometimes if you really didn't need the hardware you could send yours first ( at your expense) then they would send the replacement once they received it and confirmed it was faulty. |
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| reply to Ron
I too now have to send a laptop battery back to place of purchase at my expense then they will send me a new one at theres. Seems fair enough |
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