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webfors

join:2006-10-03
Kanata, ON
reply to junkmail2002

Re: Teksavvy Cable - Connection Dropping every 4-8 Hours

Update: so far I have had the reboot issue with the DCM475 (stac 2.08), the DCM476 (stac 2.31) and the DCM475 (stac 2.16).

However, it has been much less frequent with the DCM475 with stac 2.16 (about once a day, around 11am).

So, are we noticing a trend of this issue not affecting DOCSIS 2 modems because of the lack of bonding? Heck, I'll go buy one right now to rid this demon from my life. I'll plug the DOCSIS 3 modem back in when Rogers gets a clue.


webfors

join:2006-10-03
Kanata, ON

FYI, no modem reboots in 3 days with the DC475 stac 2.16. Fingers crossed!



amon

@teksavvy.com

I can also confirm that there are no more random modem reboots with the DCM475 running STAC.02.16.

I started the cable service two weeks ago and had the reboot problem with the 476 from day one.

A Rogers technician was dispatched to check the signal levels and he found no issues. He recommended to have the modem replaced.

After calling tech support, TSI sent me a DCM 475 with STAC.02.16 as a replacement. The modem has been online for the past 3 days without any issues.