Rockaway Park, NY
|reply to kilrathi |
Re: [TWC] packet loss / service degraded - amp in rockaway park,
Problems continue.... still nothing fixed, today things got so bad pages stop loading and on speed tests after it got going i would hit close to max download speed but upload test would just say connecting..... and never even start. On my broadcasting software xsplit and wirecast when i tried to do stream and test upload i would hit 0kbps.... 0kbps.....
Barely able to browse internet.... 50/5 package
Escalation center told me upstream SNR is again below specs, he said its dipping below 18 while by their spec upstream SNR in my case should be at least 24 for upstream. Horrible situation. Waiting to talk to client relations again tomorrow whether anything was attempted by plant tech yet or whats going on.
Escalation center tech also told me that plant tech really should trace upstream frequencies on poles and locally see where the noise occurs because clearly its something on the poles/lines locally.
However, the way this is treated so far is that nothing is really done where the problem clearly is occuring at the tw line here locally maybe the pole where i am hooked up or maybe on the next one, either way clearly something here locally causes very bad noise and thus large upstream snr drop. Talking to client relations and escalation techs back and forth is getting really tiring... i am waiting for time warner to actually fix the problem, signal quality and noise on their lines is their responsibility.
I am really trying and I mean really trying to do everything I possibly can to help tw fix this, I am patient and in contact, techs did all that can be done on my house wiring and I think I now have best wiring in the neighborhood, the only problem is that solution to this upstream noise can only be found on the tw line locally here. I have been unable to broadcast/cast many games for past 3 weeks due to this, not to mention play games, and now I just lost a bid to run upcoming coh tournament and cast it live. Very dissapointed but still trying to have hope for future....