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ryanh

join:2012-07-01
Westville, IN

1 edit
reply to brandon

Re: Switching to mediacom today. What to expect?

except for this month's issues, overall has been fine



caseywor

join:2004-04-19
Birmingham, AL
Reviews:
·Charter
·Mediacom
reply to brandon

Hi Brandon...I sent you a PM, but really intended to post here as a response. I am in West Mobile, near Airport and Snow. My service has been good so far, with only a few minor things...You can read my review thus far under reviews. I get really good speeds, and channel bonding is now deployed in our area as well.

I also have a few friends in the area of West Mobile, and they have had pretty good service so far, one friend in Hunters Ridge, and another in my immediate neighborhood that have been happy when I have spoken with them about the internet connection they receive.



caseywor

join:2004-04-19
Birmingham, AL

I guess it is worth repeating that it seems to depend on where you live, but in the West Mobile area, Mediacom seems to have things working pretty well.



brandon
Some truth included in this post.
Premium
join:2003-03-31
Hurley, MS

said by caseywor:

I guess it is worth repeating that it seems to depend on where you live, but in the West Mobile area, Mediacom seems to have things working pretty well.

I also live in West Mobile near Airport and Snow (off of Johnson, to be exact). So far, service has been excellent.


caseywor

join:2004-04-19
Birmingham, AL
Reviews:
·Charter
·Mediacom

OK....that is not far....I am in Trailwood...The thing I took as a good sign when I decided to try Mediacom is the fact that the overhead plant in my neighborhood looks to be fairly new and in good repair although this neighborhood isn't new. Someone appears to have spent some money on upgrades in the area.



Bierboy

join:2008-08-07
East Moline, IL
Reviews:
·Mediacom
reply to evilbender

said by evilbender :

Be prepared for disapointment. I live in Des Moines, IA and have Mediacom. We have been anxiously waitimg for Century Link to up the speed in our area. First I pay $60/mo for a 10mbs connection and routinely only clocks around 6mbs mediacom assures me ik not being throttled and the techs claim no issue at my home. We routinely spend around 1 week a month of combined time down. They price like they're the only game in town, steer clear is my recommendation.

Depends. I wouldn't say "Be prepared for disappointment" because, in our market, Mediacom has been rock solid for us. Very few outages, speeds as advertised, and with Mediacom Chad's help, any issues are resolved quickly. That's not to say you won't have problems where you are, and, certainly, there are Mediacom markets where there are issues that we don't have in the Quad Cities. My only gripe is that their pricing is too high for the services. But, if that's what we have to pay for solid, dependable service, then I'll pay for it...


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

evilbender, if for any reason you run into service issues, I would be more than happy to help as well.


zocor

join:2003-08-11
Roselawn, IN
reply to brandon

If you buy your own Modem make sure you label it that it is yours. Last year I switched to phone service and the tech swapped out our modem and took mine because my wife didn't know any better.



Anonymous
Premium
join:2004-06-01
IA
kudos:1

said by zocor:

If you buy your own Modem make sure you label it that it is yours. Last year I switched to phone service and the tech swapped out our modem and took mine because my wife didn't know any better.

Techs know if you own or rent.
--
I speak for myself, not my employer.


drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA

said by Anonymous:

said by zocor:

If you buy your own Modem make sure you label it that it is yours. Last year I switched to phone service and the tech swapped out our modem and took mine because my wife didn't know any better.

Techs know if you own or rent.

No they don't. I had to have Chad change my records to show I had a customer owned modem. Many customers who had their own modems from years ago did not have that indicated on their records. I know several myself.
--
Save water...drink beer!
--
#occupytheworkplace
--
Obama...it's junior high school all over again!
--
Democrats don't mind raising taxes because democrats don't pay taxes.


Anonymous
Premium
join:2004-06-01
IA
kudos:1

Missed your post,

On our laptops/handhelds we see if the modem has "P" or "R" next to it. P stands for purchased and R stands for rented. So if I see "P" next to the MAC I won't take your modem. If I see "R" I will.

If you think you own it and my handheld says you rent it I won't take it but I will have dispatch place it back on your account in disabled status. Now you need to sort things out with CS.
--
I speak for myself, not my employer.



drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA

Like I said, I sorted it out with MediacomChad See Profile If I don't have to call CS I don't. Its kind of amazing how your attitude is pretty pervasive in the Mediacom organization, Chad excepted.



Anonymous
Premium
join:2004-06-01
IA
kudos:1

I have nothing to gain by taking your modem, just saying we can tell if you own or rent.
--
I speak for myself, not my employer.



brandon
Some truth included in this post.
Premium
join:2003-03-31
Hurley, MS
reply to brandon

Continuing to follow up on this post as my experience with Mediacom continues.

Last Monday evening I had my first outage (I've had the service for just over a month now). It lasted from around 2pm to 2am. I called in around 3pm to see what was going on. They didn't have an ETA on the outage, confirmed it wasn't scheduled maintenance, and told me the earliest they actually couldn't confirm when they could send out a tech to fix it because the computer was returning no available dates or times in our area. The CSR said she was going to have the local supervisor contact me sometime within the next 24 hours in order to set up a date to fix the service.

So I was given an indefinite problem, with an indefinite solution, from an indefinite tech, at an indefinite time in the future. After I made it fairly clear that this wouldn't be satisfactory, I was offered a credit of one week's service. I figured I wouldn't push the issue, so I accepted and waited.

The tech never called or showed up on premises, but I happened to wake up very early that morning (around 2am) and the service had been restored, so I was only down for about 12 hours and got a week's worth of credit. Thought that was pretty reasonable, and the next day a CSR did call to confirm that service had been restored.



drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA
reply to Anonymous

said by Anonymous:

I have nothing to gain by taking your modem, just saying we can tell if you own or rent.

All I am saying is that you can't tell if me or another customer owns or rents. Mediacom's records are messed up.


Anonymous
Premium
join:2004-06-01
IA
kudos:1

I guess I did not use the right words. If a customer says it's his/her modem I won't take it. No arguments. I just add it back to the account and that's it.
--
I speak for myself, not my employer.


fitzm

join:2010-03-18
Makanda, IL
reply to brandon

Mediacom is ranked 15th of 16 in TV service, 24th of 27 in Internet service, and last of 23 in phone service, based on surveys conducted in Consumer Reports in 2011.

Mediacom's record speaks for itself.