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uniqs
867
OverUtilized
join:2011-03-30
Traer, IA

OverUtilized

Member

[IA] Finally Expanded Node... Next Problem. HELP please.

I haven't posted for awhile as I gave up the fight with mediacom and just waited for the only solution to my speed issue which was to expand the node in my town. This has happened and now I receive the speed I pay for which is amazing. (Previous years I would get 1/2 mb/s download for days) Anyway now I have another issue with dropping connection. Tech has been out 3 times already and replaced splitters, and "new" modem but it still drops. I will post the error logs from this 2nd modem RCA which seems to drop less than my surfboard did. Appreciate any help given as tech has no idea and is stabbing in the dark. This is this morning log.

Time Priority Description
Wed Jun 20 09:30:57 2012 Notice (6) TLV-11 - unrecognized OID
Wed Jun 20 09:30:55 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Jun 20 09:30:43 2012 Critical (3) No Ranging Response received - T3 time-out
Wed Jun 20 09:30:34 2012 Notice (6) TLV-11 - unrecognized OID
Wed Jun 20 09:30:33 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Jun 20 09:30:04 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Wed Jun 20 09:29:32 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Jun 20 09:29:21 2012 Error (4) DCC-ACK not received
Wed Jun 20 09:29:21 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Jun 20 09:29:21 2012 Error (4) DCC-ACK not received
Wed Jun 20 09:29:19 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Jun 20 08:22:35 2012 Notice (6) TLV-11 - unrecognized OID
Wed Jun 20 08:22:34 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Jun 20 08:22:24 2012 Critical (3) No Ranging Response received - T3 time-out
Wed Jun 20 08:22:16 2012 Notice (6) TLV-11 - unrecognized OID
Wed Jun 20 08:22:15 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Jun 20 08:21:53 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Wed Jun 20 08:21:20 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Jun 20 08:21:09 2012 Error (4) DCC-ACK not received
Wed Jun 20 08:21:09 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Jun 20 08:21:09 2012 Error (4) DCC-ACK not received
Wed Jun 20 08:21:07 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Jun 20 06:07:50 2012 Notice (6) TLV-11 - unrecognized OID
Wed Jun 20 06:07:48 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Jun 20 06:07:32 2012 Notice (6) TLV-11 - unrecognized OID
Wed Jun 20 06:07:31 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Jun 20 06:07:02 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Wed Jun 20 06:06:30 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Jun 20 06:06:19 2012 Error (4) DCC-ACK not received
Wed Jun 20 06:06:19 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Jun 20 06:06:18 2012 Error (4) DCC-ACK not received
Wed Jun 20 06:06:17 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
OverUtilized

OverUtilized

Member

I also forgot to mention that when the connection drops out I have to do nothing and it returns within a minute. I don't have to reset anything it just comes back on its own.
wth
Premium Member
join:2002-02-20
Iowa City,IA

wth to OverUtilized

Premium Member

to OverUtilized
What does your upstream, downstream power levels & snr show when you click this link? »192.168.100.1/
What you don't want to see in the log are those TLV-11 - unrecognized OID entries, which mean your modem lost connection.

SHoTTa35
@optonline.net

SHoTTa35 to OverUtilized

Anon

to OverUtilized
Apparently you are just having Dynamic Channel Change (DCC) issues. This only happens when the modem is either a D2 one or operating as such. The CMTS monitors it's channels and sends a signal to your modem to switch to a less congested channel. This is all supposed to go smoothly with the switch over happening in 10-30 seconds. If you are actively downloading then you might see issues but just browsing the web you wont notice a thing.

Seems my ISP turned it off after having it on for a few months.

elios
join:2005-11-15
Springfield, MO

elios

Member

yea that kind sucks for gaming as some games do not like to lose the connection like that
im looking at you Diablo 3

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad to OverUtilized

Premium Member

to OverUtilized
If you would like to IM me with your account information, I will check over your service. It's though to say with just the modem logs there.
OverUtilized
join:2011-03-30
Traer, IA

OverUtilized

Member

Sill having a issue with the modem resetting a lot. I have had tech support out 3 times and he has changed cable, all splitters, and a different modem RCA. Here is the log for the last 8 hours. Thank you for any help or ideas.

SNR 34.2dB
Received Signal Strength -1.2dBmV
Power Level 48.7 dBmV

Time Priority Description
Mon Jun 25 20:39:32 2012 Notice (6) TLV-11 - unrecognized OID
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 25 20:27:52 2012 Critical (3) No Ranging Response received - T3 time-out
Mon Jun 25 20:27:45 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 25 20:27:15 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Jun 25 20:26:42 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 20:26:31 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 20:26:29 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 19:08:39 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 25 19:08:20 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 25 19:08:00 2012 Critical (3) No Ranging Response received - T3 time-out
Mon Jun 25 19:07:47 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Jun 25 19:07:15 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 19:07:03 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 19:07:01 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 17:05:14 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 25 17:04:56 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 25 17:04:31 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Jun 25 17:03:58 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 17:03:47 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 17:03:45 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 15:01:27 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 25 15:01:10 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 25 15:00:45 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Jun 25 15:00:12 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 15:00:01 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 14:59:59 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 13:28:16 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 25 13:27:57 2012 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Mon Jun 25 13:27:33 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Jun 25 13:27:00 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Jun 25 13:26:49 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

I sent you an IM with updated information regarding this issue.