dslreports logo
 
    All Forums Hot Topics Gallery
spc
Search similar:


uniqs
2342
stratusdodge
join:2012-06-20

stratusdodge

Member

A cute little convo with a bell rep

Chat representative Karen has joined the session and is ready to help. To start, please provide your name and home phone number.

Karen: Hello, thanks for visiting bell.ca. How can I help you today?

You: Hello, I am a Bell customer and I have a cell phone, internet, and satellite service with Bell

Karen: Thank you for being a loyal customer to Bell.

Karen: How may I assist you today?

You: I would like to cancel all of my services

Karen: Thank you, please stay online while I transfer this chat to our online support queue, would request your patience if the chat remains in the queue for a few minutes in case the support reps are busy helping other customers. We thank you for your patience.

You: Thanks

Please wait. We are transferring you to the specialist best suited to help you.

Welcome to bell.ca! You are chatting with Christopher. To assist you, may I please have your name and mobile phone number with area code?

Christopher: Thank you for choosing Bell Mobility eChat. Please have your name, phone number, make/model of your device or your account number ready. My name is Chris and I will be your host for this amazing chat session. How can I be of excellent service today?

you: Hi I would like to cancel my phone, internet and satellite with bell

Christopher: Okay so I cannot process cancelations over the chat system. You have to call each department individually.

Christopher: Is there a reason why you wish to cancel your services?

you: I discovered Petro canada has cheaper rates and unlimited text messaging

Christopher: You are aware that Petro is a gas company right? As far as I know they do not have services like that.

you: OMG are you serious

you: mobility.petro-canada.ca

you: comments like that are another reason I'm leaving Bell

Christopher: Okay. I apologize. I was unaware that Petro offers services like those.

Christopher: Learn something new everyday.

you: Irving also makes Majesta Brand Poo Paper. Just saying.

you: so anyway, how do I cancel my services?

Christopher: Okay so you need to call each service individually.
phily316
join:2006-01-31
Montreal, QC

phily316

Member

Cool story bro

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to stratusdodge

Premium Member

to stratusdodge
LOL... Poo Paper.
MysticGuitar
join:2012-04-12
Waterdown, ON

MysticGuitar to stratusdodge

Member

to stratusdodge
So, you're saying for the same cost to fill up a tank of gas, I could instead get a phone service with unlimited data and text?
Sign me up! Haha

To be fair, though. I never knew they had those services, either.
Also, Chris seemed to be very professional and nice. If anything, I'd complain about him being too nice and polite. It's just so unatural. Haha.

@HiVolt - it's Go Leafs Go, not Golf Leafs Golf.
Cool avatar.
Expand your moderator at work
lawrence171
join:2001-12-24
Canada

lawrence171 to stratusdodge

Member

to stratusdodge

Re: A cute little convo with a bell rep

At least he knew Petro Canada exists?

Thane_Bitter
Inquire within
Premium Member
join:2005-01-20

Thane_Bitter to stratusdodge

Premium Member

to stratusdodge
Rather sad, it takes two Bell reps just to answer a simple question; makes you wonder how many more Bell reps it takes to cancel a service.

BACONATOR26
Premium Member
join:2000-11-25
Nepean, ON

1 recommendation

BACONATOR26

Premium Member

said by Thane_Bitter:

Rather sad, it takes two Bell reps just to answer a simple question; makes you wonder how many more Bell reps it takes to cancel a service.

3 for each service + 2 more just in case a rep does the wrong thing.

RMerlin
join:2009-10-09
Montreal, QC

RMerlin to Thane_Bitter

Member

to Thane_Bitter
said by Thane_Bitter:

Rather sad, it takes two Bell reps just to answer a simple question; makes you wonder how many more Bell reps it takes to cancel a service.

You never had to deal with large companies like HP or Microsoft. We can get transferred no less than FIVE TIMES when we only want to ask them for a part number and its availability. So as far as I know, I see nothing special about this chat. In fact, I agree that the two Bell representatives were both professional.
IamGimli (banned)
join:2004-02-28
Canada

IamGimli (banned) to stratusdodge

Member

to stratusdodge
So you just "discovered" that Petro-Canada has better rates and yet you expect them to already know, them who probably don't shop around for better cell rates much since, you know, they WORK for a cell provider?

Also why would you cancel satellite and internet since Petro-Canada doesn't offer either?

This is starting to look like a plant to get people to visit the Petro-Canada site.

Anon123
@dsf.ca

Anon123

Anon

said by IamGimli:

So you just "discovered" that Petro-Canada has better rates and yet you expect them to already know, them who probably don't shop around for better cell rates much since, you know, they WORK for a cell provider?

Also why would you cancel satellite and internet since Petro-Canada doesn't offer either?

This is starting to look like a plant to get people to visit the Petro-Canada site.

+1

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to MysticGuitar

Premium Member

to MysticGuitar
said by MysticGuitar:

@HiVolt - it's Go Leafs Go, not Golf Leafs Golf.
Cool avatar.

Hehe... It's a picture of an actual golf ball I have... It's been my traditional NHL off season avatar for many years now, since the Leafs never make the playoffs

Thane_Bitter
Inquire within
Premium Member
join:2005-01-20

Thane_Bitter to RMerlin

Premium Member

to RMerlin
You bet your little ascot I have, but apparently you haven't dealt with Bell recently. Their slogan should be "One call, several transfers, disconnects, call-backs, more calls, wait a few months till the next billing cycle, still doesn't do it all"

The point is that Bell's chat doesn't provide much of a service. At best they can answer a few general questions, however in this case she still had to defer to someone with greater knowledge (and forcing the customer to repeat his request again). To compare, it much like a website that caches web search results and injects in advertising for profit – meaningless content without substance.

Wait till the poor OP hits the retention reps; he will need a glass of water and two aspirins standing by!

Hey at least with Microsoft once you have a case number you don't have to keep repeating yourself. HP's gone to hell ever since they redesigned their website and broke just about everything in the process however their Partsurfer website still works and links to their web store (which also lists availability). Perhaps you are stuck in dealing with the low-end product support cue (i.e. PC/notebooks), not doubt HP farmed that out to the same call centre that Bell uses.

Anyways on the plus side of things at least the chat persons didn't use the word CUM repeatedly and incorrectly has they have in the past. »Hot New Bell Router?
MaynardKrebs
We did it. We heaved Steve. Yipee.
Premium Member
join:2009-06-17

1 edit

MaynardKrebs to HiVolt

Premium Member

to HiVolt
....forgot to quote the original message..
see updated one below
MaynardKrebs

MaynardKrebs to HiVolt

Premium Member

to HiVolt
said by HiVolt:

LOL... Poo Paper.

The real deal
»poopoopaper.com

....feel free to pull up a stool…
HeadSpinning
MNSi Internet
join:2005-05-29
Windsor, ON

HeadSpinning to stratusdodge

Member

to stratusdodge
Honestly, that online chat session went better than I'd expect it to. It think the Bell rep handled it reasonably well.
DanTou
join:2006-10-14
Quebec, QC

DanTou to stratusdodge

Member

to stratusdodge
Wow! You got to talk to a Canadian? He knew what Petro-Canada was!!!

milnoc
join:2001-03-05
Ottawa

milnoc to IamGimli

Member

to IamGimli
said by IamGimli:

This is starting to look like a plant to get people to visit the Petro-Canada site.

I'm willing to try it. It's cheaper than what I have now, and it includes unlimited mobile browsing even on "unauthorised" devices as long as you can get it working.

I have an unlocked phone, and the SIM card is now on special for $5. It's still $5 more expensive than in Europe (they give them away for free), but it's cheaper than most any other provider.
AsherN
Premium Member
join:2010-08-23
Thornhill, ON

AsherN

Premium Member

My wife uses it. I've used it. They run on the Rogers network. Quality is great and it's cheap. A lot of locked Rogers and Fido handsets will work with the SIM.

milnoc
join:2001-03-05
Ottawa

3 edits

milnoc

Member

Would you know if it supports all short SMS numbers? The service I have now i.e. Chatr only supports a handful of short SMS numbers. They don't support CBC Radio 1 Montreal's short SMS number (22222).

I'll also find out if their claim of supporting unlimited mobile Web browsing on SIM cards used on "unapproved" phones is true or not.

Transferring the number is a bit screwy, but I can do that later, assuming I want to keep the old number. I actually like the new number. It's a bit geeky.

EDIT: The Internet works on the Nokia N900 once you set it up properly. Go into settings->Internet connections, and set up the Rogers Internet connection with the parameters specified in the Petro-Canada mobile FAQ. However, you can't use the connection for anything else (no VPN, no Skype), and it shrinks down all of the images.

But my biggest annoyance is that I STILL can't text to the CBC's short SMS number 22222! Crap!

Next test: an old Nokia 6500 Slide, and Opera Mini.