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uniqs
3963
acescott
join:2012-05-13
Trabuco Canyon, CA

acescott

Member

Account number format?

WTF is the right account number format for signing up for my account online? I have my account number in two formats:

NNNNNN-NN and 0NNNNNNNN. When I try to sign up for my account on Cox.com, it says "Error: Invalid account number format."

Yes, I know I can call Cox to get this resolved, but it's hard to make personal calls during work (easier to post a question here), and my time before work and after work has been nuts lately so I haven't had time to deal with it. Just wondering if someone knows if there's something simple I'm doing wrong...

DDR329
@cox.net

DDR329

Anon

I imagine your bill looks the same as mine. The account number is 16 digits long and is on the right side of the first page of the bill next to where it says "Account Number" - labeled in format
xxx xxxx xxxxxxxxx

I do see where it says the NNNNNNNN 01 and this is not it.
ajwees41
Premium Member
join:2002-05-10
Omaha, NE

ajwees41 to acescott

Premium Member

to acescott
what services do you have? what did you have first?