Topic 'Re: Switching to mediacom today. What to expect?' in forum 'Mediacom' - dslreports.com

Re: Switching to mediacom today. What to expect?

Mon, 30 Jul 2012 18:52:37 EDT

fitzm posted : Mediacom is ranked 15th of 16 in TV service, 24th of 27 in Internet service, and last of 23 in phone service, based on surveys conducted in Consumer Reports in 2011.

Mediacom's record speaks for itself.

Re: Switching to mediacom today. What to expect?

Sat, 28 Jul 2012 18:28:52 EDT

Anonymous posted : I guess I did not use the right words. If a customer says it's his/her modem I won't take it. No arguments. I just add it back to the account and that's it.
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I speak for myself, not my employer.

Re: Switching to mediacom today. What to expect?

Sat, 28 Jul 2012 14:11:29 EDT

drslash posted :

said by Anonymous:

I have nothing to gain by taking your modem, just saying we can tell if you own or rent. :huh:

All I am saying is that you can't tell if me or another customer owns or rents. Mediacom's records are messed up.

Re: Switching to mediacom today. What to expect?

Sat, 28 Jul 2012 12:02:22 EDT

brandon posted : Continuing to follow up on this post as my experience with Mediacom continues.

Last Monday evening I had my first outage (I've had the service for just over a month now). It lasted from around 2pm to 2am. I called in around 3pm to see what was going on. They didn't have an ETA on the outage, confirmed it wasn't scheduled maintenance, and told me the earliest they actually couldn't confirm when they could send out a tech to fix it because the computer was returning no available dates or times in our area. The CSR said she was going to have the local supervisor contact me sometime within the next 24 hours in order to set up a date to fix the service.

So I was given an indefinite problem, with an indefinite solution, from an indefinite tech, at an indefinite time in the future. After I made it fairly clear that this wouldn't be satisfactory, I was offered a credit of one week's service. I figured I wouldn't push the issue, so I accepted and waited.

The tech never called or showed up on premises, but I happened to wake up very early that morning (around 2am) and the service had been restored, so I was only down for about 12 hours and got a week's worth of credit. Thought that was pretty reasonable, and the next day a CSR did call to confirm that service had been restored.

Re: Switching to mediacom today. What to expect?

Fri, 27 Jul 2012 20:56:27 EDT

Anonymous posted : I have nothing to gain by taking your modem, just saying we can tell if you own or rent. :huh:
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I speak for myself, not my employer.

Re: Switching to mediacom today. What to expect?

Fri, 27 Jul 2012 19:20:57 EDT

drslash posted : Like I said, I sorted it out with MediacomChad If I don't have to call CS I don't. Its kind of amazing how your attitude is pretty pervasive in the Mediacom organization, Chad excepted.

Re: Switching to mediacom today. What to expect?

Fri, 27 Jul 2012 14:40:09 EDT

Anonymous posted : Missed your post,

On our laptops/handhelds we see if the modem has "P" or "R" next to it. P stands for purchased and R stands for rented. So if I see "P" next to the MAC I won't take your modem. If I see "R" I will.

If you think you own it and my handheld says you rent it I won't take it but I will have dispatch place it back on your account in disabled status. Now you need to sort things out with CS.
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I speak for myself, not my employer.

Re: Switching to mediacom today. What to expect?

Thu, 05 Jul 2012 09:05:55 EDT

drslash posted :

said by Anonymous:

said by zocor:

If you buy your own Modem make sure you label it that it is yours. Last year I switched to phone service and the tech swapped out our modem and took mine because my wife didn't know any better.

Techs know if you own or rent.

No they don't. I had to have Chad change my records to show I had a customer owned modem. Many customers who had their own modems from years ago did not have that indicated on their records. I know several myself.
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Re: Switching to mediacom today. What to expect?

Thu, 05 Jul 2012 02:39:48 EDT

Anonymous posted :

said by zocor:

If you buy your own Modem make sure you label it that it is yours. Last year I switched to phone service and the tech swapped out our modem and took mine because my wife didn't know any better.

Techs know if you own or rent.
--
I speak for myself, not my employer.

Re: Switching to mediacom today. What to expect?

Tue, 03 Jul 2012 23:37:56 EDT

zocor posted : If you buy your own Modem make sure you label it that it is yours. Last year I switched to phone service and the tech swapped out our modem and took mine because my wife didn't know any better.

Re: Switching to mediacom today. What to expect?

Tue, 03 Jul 2012 18:46:32 EDT

MediacomChad posted : evilbender, if for any reason you run into service issues, I would be more than happy to help as well.

Re: Switching to mediacom today. What to expect?

Tue, 03 Jul 2012 15:21:39 EDT

Bierboy posted :

said by evilbender :

Be prepared for disapointment. I live in Des Moines, IA and have Mediacom. We have been anxiously waitimg for Century Link to up the speed in our area. First I pay $60/mo for a 10mbs connection and routinely only clocks around 6mbs mediacom assures me ik not being throttled and the techs claim no issue at my home. We routinely spend around 1 week a month of combined time down. They price like they're the only game in town, steer clear is my recommendation.

Depends. I wouldn't say "Be prepared for disappointment" because, in our market, Mediacom has been rock solid for us. Very few outages, speeds as advertised, and with Mediacom Chad's help, any issues are resolved quickly. That's not to say you won't have problems where you are, and, certainly, there are Mediacom markets where there are issues that we don't have in the Quad Cities. My only gripe is that their pricing is too high for the services. But, if that's what we have to pay for solid, dependable service, then I'll pay for it...

Re: Switching to mediacom today. What to expect?

Tue, 03 Jul 2012 10:15:50 EDT

caseywor posted : OK....that is not far....I am in Trailwood...The thing I took as a good sign when I decided to try Mediacom is the fact that the overhead plant in my neighborhood looks to be fairly new and in good repair although this neighborhood isn't new. Someone appears to have spent some money on upgrades in the area.

Re: Switching to mediacom today. What to expect?

Tue, 03 Jul 2012 10:05:39 EDT

brandon posted :

said by caseywor:

I guess it is worth repeating that it seems to depend on where you live, but in the West Mobile area, Mediacom seems to have things working pretty well.

I also live in West Mobile near Airport and Snow (off of Johnson, to be exact). So far, service has been excellent.

Re: Switching to mediacom today. What to expect?

Tue, 03 Jul 2012 10:02:56 EDT

caseywor posted : I guess it is worth repeating that it seems to depend on where you live, but in the West Mobile area, Mediacom seems to have things working pretty well.

Re: Switching to mediacom today. What to expect?

Tue, 03 Jul 2012 10:01:36 EDT

caseywor posted : Hi Brandon...I sent you a PM, but really intended to post here as a response. I am in West Mobile, near Airport and Snow. My service has been good so far, with only a few minor things...You can read my review thus far under reviews. I get really good speeds, and channel bonding is now deployed in our area as well.

I also have a few friends in the area of West Mobile, and they have had pretty good service so far, one friend in Hunters Ridge, and another in my immediate neighborhood that have been happy when I have spoken with them about the internet connection they receive.

Re: Switching to mediacom today. What to expect?

Sun, 01 Jul 2012 23:29:56 EDT

ryanh posted : except for this month's issues, overall has been fine

Been pretty good

Sun, 01 Jul 2012 12:56:16 EDT

p51d007 posted : Had a couple of glitches here & there, but over all, it's been a smooth ride. If it wasn't for mediacom Chad, I probably would have gone back to DSL full time. He's a lot easier to deal with than "press 1 for English...your hold time will be xxx minutes".
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Re: Switching to mediacom today. What to expect?

Sat, 30 Jun 2012 06:43:45 EDT

anon posted : I would but our internet has been down ALL day due to rain.

Re: Switching to mediacom today. What to expect?

Fri, 29 Jun 2012 22:12:13 EDT

ZC_217 posted : evilbender,
Might need to work with MediacomChad a bit if you are only getting 6 meg. Standard service is 12/1.

I get

from Des Moines at 9pm on a Friday night.

I'm hardly ever down. I think I've noticed maybe 1 outage in the last 1-2 months. I'm not going to say there weren't more, but that is all I've noticed.

Re: Switching to mediacom today. What to expect?

Fri, 29 Jun 2012 21:03:24 EDT

anon posted : Be prepared for disapointment. I live in Des Moines, IA and have Mediacom. We have been anxiously waitimg for Century Link to up the speed in our area. First I pay $60/mo for a 10mbs connection and routinely only clocks around 6mbs mediacom assures me ik not being throttled and the techs claim no issue at my home. We routinely spend around 1 week a month of combined time down. They price like they're the only game in town, steer clear is my recommendation.

Re: Switching to mediacom today. What to expect?

Fri, 29 Jun 2012 09:00:07 EDT

Anonymous posted : If you register you will be able to send messages to mediacomchad and he can help you with your problem. It seems he gets way better results compared to the outsourced tech support.

Posting messages like that will not solve your problem.
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I speak for myself, not my employer.

Re: Switching to mediacom today. What to expect?

Fri, 29 Jun 2012 07:05:44 EDT

anon posted : So, have you had problems with your signal yet? I live in Oak Grove, KY and Mediacom has failed us in both Internet signal strength and Customer Service. We lose Internet capabilities at least twice a month, sometimes days at a time on each case. Good luck calling their so-called Customer Service agents. If you have another choice, get another provider. Otherwise, expect them to raise your rate soon....

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 23:11:20 EDT

brandon posted : This is probably what I'll do.

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 21:57:45 EDT

wth posted :

said by Anonymous:

PS you should get rid of that gateway. Don't pay for wireless service just get a decent modem.

Just wait until after your 6 month promo price runs out, then buy a modem and then you'll save the $5/month charge.

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 20:33:19 EDT

Anonymous posted : SDUs are recommended but not required. Also we try not to put holes in brick walls unless absolutely necessary. Plus with all of the DirecTV wiring in that area I am not surprised he didn't install an SDU.

One thing I don't like is the way he installed the ground block. I sure hope he used some grease but I doubt it since they are always in a hurry to get the job done.

Leave the splitter in place. Default login page is

»192.168.100.1 and leave both user name and password blank. Make sure you change the channel frequency from auto to something else.

PS you should get rid of that gateway. Don't pay for wireless service just get a decent modem.
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I speak for myself, not my employer.

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 17:57:18 EDT

MediacomChad posted : Glad I was able to assist you. Feel free to PM me any time you're experiencing service issues.

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 17:55:16 EDT

brandon posted :

said by GLIMMER:

why did they not clean that up? looks like crap. is mediacom so cheap they did not include a NID to make that look cleaner.

I had kind of expected one, to be honest.

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 17:49:17 EDT

GLIMMER posted : why did they not clean that up? looks like crap. is mediacom so cheap they did not include a NID to make that look cleaner.

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 17:05:07 EDT

brandon posted : pm sent.

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 15:51:14 EDT

MediacomChad posted : Glad to hear that you're trying our services out. I'll be happy to help you out with any questions or concerns you have with your Mediacom service.

It is strange the splitter is installed right before the modem. The first thing that comes to mind is the signal to your modem may be a bit too strong so that was added to lower the signal levels.

Typically, the drop to the house is buried without any conduit. I would leave it as it is in the photo.

If you would like to message with your phone number or service address, I can check over your account to see how the wireless service will factor in here. Also, I can retrieve the password for the router as well.
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 13:28:24 EDT

brandon posted : Speed tests look pretty good, though.

»www.speedtest.net/result/2019650648.png

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 13:21:51 EDT

brandon posted : Well, the tech visit just ended, and I had some questions that hopefully can be answered. The tech was a Mediacom contractor, and was generally friendly and efficient.

In the first photo, you'll see the splitter is installed inside my house right by my modem. Typically, I have seen these installed outside for cable TV (back when I lived in my old house), and it's installed outside on my DirecTV. I actually wanted to know if it was entirely necessary anyway, as there is nothing else using the coax. I think I remember reading somewhere that it was, but it's been a long time since I've done anything with cable.

I also wondered if the line going to the tap needed to be in any sort of conduit since it's running underground, or if it's ok as is.

Lastly, the tech was checking to find which outlet was the one the modem was connected to, and in the testing process, stripped off all the old lines and just kind of left them. Is this ok for if I ever need to use those lines in the future? I mean I know you can just cut off the ends, but is this usually how it's done?

Another thing--according to the promo, I have WiFi included free for 3 months, and then I pay the going rate. I obviously don't want to do that and have my own WAP that I'd like to use. I'd also like to set up the modem/gateway they gave me (Cisco DPC3825) to work within my current network, rather than reconfiguring my entire network around its addressing scheme, but I can't figure out how to access the admin page (currently it's 192.168.0.1, but I don't have a username and password to access it. Is this even given out?)

Lastly, I'm going to call ASAP and cancel the WiFi so I don't get charge for it, but are they going to switch me to a different modem to turn the wifi off? How does that work, exactly? I've never been with a provider that charged for wifi, so I'm not even sure how they would control it (unless they never actually give access to the admin page!)

TIA!

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 11:59:42 EDT

OverUtilized posted : I personally live in a small town in Iowa. In this town Mediacom oversold the market and had to many users to handle. I would experience .5 mb/s download speeds consistently for well over a year. Mediacom always gave me credit on my bill but they would never admit there was nothing they could do until finally I exhausted every avenue with them and i got the truth. What bothered me about it was their approach, Mediacom for 9 months or so would send a tech out every time I called and they would replace things and say see if that works when they knew it was not going to. They replaced the line from the pole to my house, all the cable on the house, etc... Probably had tech over 15 times. They always send support but their honesty is a little in question. That being said I have had them for a long time but probably would not if I had any other viable choice.

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 10:55:52 EDT

anon posted : I've had mediacom internet in two different locations in Iowa the western side of the state and eastern. Both locations have been great uptime and speeds similar to the post above : )

Re: Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 09:45:42 EDT

ZC_217 posted : I've had solid as a rock speeds. Very little downtime outside of the maintenance windows. Speeds are also always higher than my official speed due to over provisioning. I am on 12/1 and almost always get at least 24/1.5. I'm in Iowa though. Not sure about the network down in Bama.

Switching to mediacom today. What to expect?

Wed, 20 Jun 2012 09:23:18 EDT

brandon posted : So today I have an appointment from 10am-12pm for a Mediacom tech to install 12/1 internet. I've been planning the switch from ATT DSL for awhile now, and my contract is up at the end of this month, but the online promotion they're running for $9.95 for 6 months was too good to wait on. I'm currently paying $19.95/month for 6mbps DSL. I have to say that other than one bit of technical issues, my DSL has been rock solid, with 100% uptime for the year that I've had it (and for the many, many years I had it at my previous address in Mississippi). Billing has been less stellar, but for the last few months has been correct. My pings are nice on DSL, at 8ms to the first hop consistently.

What should I expect on Mediacom in terms of bandwidth, reliability, and ping times? I know every area is different (I'm in Mobile, AL), but any general information would be great!