By removing RR from their network would take more time and $$$ than BHN would wish to spend as well. Too far integrated and has been for too long. I'm just suprised that any MSO hasn't gone back to the @home era and just outsource the ISP completely- the same as Sprint did with Earthlink. Takes away total customer related problems - CSRs, Tech, etc. The Customer only deals with the ISP and not the telco provider.
BHN is behind others due to they resell RoadRunner. After all they were once TWC.
I'm actually talking about the residential service.. Brighthouse is actually quite competitive with BUSINESS QOS grade FTTP and HFC Hybrid Fiber Coax based ultra high speed services compared with Verizon! Many companies are beginning to take the residential customer for granted again.. so be prepared for companies of all stripe to see lots more churn!