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FrankP999

join:2009-07-06
Macon, GA

[GA] Telephone/Cable Modem Not DOCSIS 3

I am not getting the 35 mbps speed I should have with the Premiere package. I usually get 15-18 and the max ever is 24. I was surprised the modem is not DOCSIS 3.

I would appreciate advice on getting Cox to swap out to a DOCSIS 3 modem.

I am in Macon. I have the whole house DVR and Cox telephone. Equipment details are:

Sci Atlanta DAR602G
ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem HW_REV: 04
VENDOR: Arris Interactive, L.L.C.
BOOTR: 6.24
SW_REV: 6.1.120.MAXF861
MODEL: TM602G
Product Type: 00000108 010a3be2
Product Release: 00000004
Flash Part: MX29LV320BTC
Download Revision: 2
Firmware Revision: 6.1.120.MAXF861
Serial Number: B14Bxxxxxxx
Battery Charger FW Rev: 07.30

MTA Hardware Information

Mta Serial Number B14BNS68B432231
Mta Type Identifier pktc1.5:05220101010201020901010B0A010305060708090A0B0C0C01000D010110010912020007

Firmware Build and Revisions
Firmware Name: TS0601120_051211_MODEL_6_MAXF861
Firmware Build Time: Thu May 12 11:39:36 EDT 2011



odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14

Call in, I doubt they'll have a problem switching you to a D3.0 eMTA.



CoxJimR
Premium,VIP
join:2002-01-17
Atlanta, GA
reply to FrankP999

You should be able to swap at a Cox Store as well.


chuckkk

join:2001-11-10
Warner Robins, GA
Reviews:
·Cox HSI
reply to FrankP999

The modem you have is a combo phone Internet modem. Cox in mid GA was insisting that you must use this modem as of about two years ago, to the point that they would refuse to authorize an additional Doc Sys modem. On the other-hand, if you had existing Cox Internet service, using your own Doc Sys 3 modem, they would allow you to continue using it if you told them that you were not interested in using the "obsolete" ARRIS modem for Internet service, and they could forget providing phone service if that was the only alternative.