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New York, NY
reply to MxxCon

Re: Wrong target?

I had a similar problem with DSL, when I spoke to billing, they would tell me that I was too far to get better service. They told me I was exactly at 18000. Which to me made no sense, since chances are it should be a variable, and I had DSL that the tech side would always tell me it tests like if I was way closer. So I called the back line, and ask that they forced the upgrade, and I am at 7mbps - 10mbps at the moment with no problems.