Talk > Automotive Social > Need to buy auto parts

Need to buy auto parts

All of the major stores sell online, Amazon carries auto parts and then there is rockauto.com and about a zillion places that sell specific brand parts...
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Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain

reply to Oleg
Rock Auto.

reply to Oleg
Rock Auto rocks...

www.rockauto.com
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Go Mark Martin!

reply to CylonRed
I was looking for a specific color, but i did not have any luck finding it, so i got what i could for a great price off Amazon.

reply to Doctor Olds
+1

reply to Oleg
Rock Auto is the worst. They make mistakes and then expect you to pay for them. They treat you poorly on the phone even when they are dyslexic and made the mistake.

Any store is better than Rock Auto.
Lots of good deals on new or used parts can be found through marketplace stores liek ebay or amazon.
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...brought to you by Carl's Jr.

Yea. Seems like it's a mixed experience with them »www.resellerratings.com/store/RockAuto

reply to Oleg
I have had no issues with Rock Auto's customer support.

I received a mispackaged fuel tank, and the return process was painless.
They even cross shipped once they received confirmation that Fedex picked up the old tank.

I am not saying that others haven't had issues, just that in my case things have been smooth.
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The talented hawk speaks French.

reply to r81984

I called them up as polite as can be and explained they sent the wrong numbered part. I understand mistakes happen, no big deal right?
Their picker grabbed the wrong brake pads and shipped them to me. He read some number backwards.

They wanted me to pay return shipping. They wanted me to ship back the wrong stuff before they would send the correct stuff.
They would not ship the replacement by expedited shipping.
My original order took 2 weeks to get to me in first place with their standard shipping (i dont know why, items from china are faster).

I was calm and polite and said I will not pay extra for their mistake and I should not have to wait another 2 weeks + return shipping time (another 4 to 5 days) for their mistake.
They got really shitty with an attitude refusing to send me the correct parts. So I then got pissed, then I was no longer kind and calm and basically told them to screw themselves and that I was going to do a chargeback and go and buy from Autozone (I did not want to do this as Autozone did not have the brand I wanted).

After I did the chargeback someone called me back from Rock Auto begging me to reverse the chargeback. I told him too late and hung up.

I would not say YMMV. My experience was not some extreme or oddball situation.
I just was never treated so poorly from any other online retailer. Usually online retailers try to fix their mistakes without any arguing.
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...brought to you by Carl's Jr.

O man this is very sad how they do business, and treat their customers

When they have called you back asking to reverse the chargeback, did they apologize or just have told you straight up to reverse the chargeback?

Exactly. What were they thinking screwing around with the customer by refusing to provide acceptable customer service, especially to a first time customer. Some companies will even let you keep the item, and replace it with a good one or issue you a full refund.

reply to r81984

From this, it sounds like you had the fluke and my experience was typical.
»www.resellerratings.com/store/RockAuto
3.9/10 - 2734 reviews
Lots of stories just like mine where they sent the wrong parts and refused to fix it for free.

Its funny they could still buy an "A+" rating on the BBB even with all the really bad complaints.
»www.bbb.org/wisconsin/Business-R···-reviews
The negative 2/28/2012 comment on the BBB is just sad.
It looks like if they send you the right parts everything is fine, but they are horrible at fixing the problem when they make the mistake and ship you the wrong parts.
Also I would say the reviews indicate they have a high rate of sending the wrong parts.

The risk of them making a mistake and knowing they wont fix it makes it not worth buying from them.
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...brought to you by Carl's Jr.

reply to Doctor Olds
In my view it all depends on the management and staff, but still there is no excuse for what they have done to most of the people by f****** the orders, and refusing to correct it unless a customer takes it to their own hands.

»Re: Need to buy auto parts
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The talented hawk speaks French.

Like i have said it's all depends on the personal.