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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10
reply to mrsaturn

Re: [Signals] Mid-day ping spikes, disconnects, packet loss

What do the modem's signal stats look like both when things are good and around the time that they seem to be getting bad ? Try getting them here; »192.168.100.1 or here »10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

Also, what is the exact make and model number of it ?

mrsaturn

join:2012-06-23

1 edit
Downstream
Freq/Power: 609.000 MHz -14 dBmV
Upstream
Freq/Power: 36.400 MHz 51 dBmV
Signal to Noise Ratio: 35 dB

im not sure how to get the 'bad' values.

i hit refresh on the page every 5 seconds or so for a few minutes, but nothing changes.

i hit refresh when streams or games start to sputter and choke, but the values don't change. except SNR might go from 35 to 34.

Modem is Arris TM602G/CT
Router is Netgear WNR1000

thank you for your reply(s) it is greatly appreciated.


EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10
The downstream power is weak and the upstream is marginal. Are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured ?

If there aren't any uneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then putting them back together again, then perhaps it's best to book a tech visit to investigate and correct.