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The Doctor
join:2011-11-25
Montreal,Qc

The Doctor to JC_

Member

to JC_

Re: TPIA Providers for Ottawa

if it's node congestion changing cable isp will not solve the issues as you will stiill be served by the Fallowfield POI regardless of who you use.

BACONATOR26
Premium Member
join:2000-11-25
Nepean, ON

BACONATOR26

Premium Member

Yup, node congestion cannot be avoided whichever provider you use however your congestion is most likely caused by the DOCSIS 2 modem, if you buy a D3 modem your speeds should improve quite noticeably.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

3 edits

Davesnothere

Premium Member

said by BACONATOR26:

....if you buy a D3 modem your speeds should improve quite noticeably.

 
+1 !

They did for ME, and I am on a 16/1 account with START, previously Cogeco D3 modem at the same service location.

(Start had a shortage of D3 modems for Cogeco-Land at first, so temp shipped D2s to get us going, then shipped D3s when they got some, and I noticed the diff for that.)

It's a good hedge anyway, as the D2 modem issue will get worse with the faster account you try to have.

It may even help a with 'hood congestion, depending upon how many folks are on which data channels in your 'hood.

Consider that some 'hood congestion is from too many other folks using D2 modems in your 'hood, and it will make sense.

IMNSHO, a D2 is not worth buying for the up-front cost saving.

And just TRY to sell it later when you grow tired of it, and by then the word will be out about them.

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_ to The Doctor

Premium Member

to The Doctor
I have no issue with the node congestion as I know what the cause of it is and I know that changing ISPs will not fix my node congestion.

I'm only looking for information on which ISP will give me the best value for my dollar.

As much as I hate it, I'd possibly consider a 1 year contract with Acanac to get the discount.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

Davesnothere

Premium Member

said by JC_:

....As much as I hate it, I'd possibly consider a 1 year contract with Acanac to get the discount.

 
And what if you decide (later than 30 days money-back period) that you are unhappy with them ?

OY !

The only other significant advertised potential negative to Acanac-branded service (but not Distributel) is that they say that they MAY throttle all traffic for part or all of a specified peak period, ONLY IF and for as long as NECESSARY each day, UP TO a reduction of HALF of their advertised speed.

However they have NO MONTHLY USAGE CAPs, last I checked.

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_

Premium Member

said by Davesnothere:

said by JC_:

....As much as I hate it, I'd possibly consider a 1 year contract with Acanac to get the discount.

 
And what if you decide (later than 30 days money-back period) that you are unhappy with them ?

Exactly why I was saying that I'd hate it, it's just a possibility that I'd look into.
said by Davesnothere:

The only other significant advertised potential negative to Acanac-branded service (but not Distributel) is that they say that they MAY throttle all traffic for part or all of a specified peak period, ONLY IF and for as long as NECESSARY each day, UP TO a reduction of HALF of their advertised speed.

I'm still curious as to how they can even throttle a cable subscriber when they have no control over the profile that is sent to the modem or the CMTS.

BACONATOR26
Premium Member
join:2000-11-25
Nepean, ON

BACONATOR26

Premium Member

said by JC_:

said by Davesnothere:

said by JC_:

....As much as I hate it, I'd possibly consider a 1 year contract with Acanac to get the discount.

 
And what if you decide (later than 30 days money-back period) that you are unhappy with them ?

Exactly why I was saying that I'd hate it, it's just a possibility that I'd look into.
said by Davesnothere:

The only other significant advertised potential negative to Acanac-branded service (but not Distributel) is that they say that they MAY throttle all traffic for part or all of a specified peak period, ONLY IF and for as long as NECESSARY each day, UP TO a reduction of HALF of their advertised speed.

I'm still curious as to how they can even throttle a cable subscriber when they have no control over the profile that is sent to the modem or the CMTS.

They can't. That's for DSL only.

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_

Premium Member

said by BACONATOR26:

They can't. That's for DSL only.

That's what I figured but they have it advertised on their website, »www.acanac.ca/cable.html "Peak Hour Rate Limit - 7PM to 12AM".
InvalidError
join:2008-02-03

InvalidError to JC_

Member

to JC_
said by JC_:

I'm still curious as to how they can even throttle a cable subscriber when they have no control over the profile that is sent to the modem or the CMTS.

Do cablecos change the sync/profile speeds when they throttle? No, when Bell and Rogers were throttling P2P, you could still get much higher download speeds from HTTP, FTP, DCC, etc. When they were throttling, they rate-limited P2P, unknown and P2P-like traffic on a per-login or per-IP basis. No need to have access to modem profiles for that, be it DSL or DOCSIS.

With cable, there is the added difficulty of determining who owns which IP. This can be worked around of by throttling everyone to the same speed by default and then requiring that people log into their customer portal to associate their current IP with their account so the ISP can set the proper throttling parameters for that IP.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

Davesnothere to JC_

Premium Member

to JC_
said by JC_:

said by BACONATOR26:

They can't. That's for DSL only.

That's what I figured but they have it advertised on their website, »www.acanac.ca/cable.html "Peak Hour Rate Limit - 7PM to 12AM".

 
That was one of my sources.

They have also stated so in this very forum.
Davesnothere

Davesnothere to InvalidError

Premium Member

to InvalidError
said by InvalidError:

....With cable, there is the added difficulty of determining who owns which IP.

This can be worked around of by throttling everyone to the same speed by default....

 
I believe that this is how Acanac is doing it, if/when necessary.

Data-agnostic, but tied to the max paid speed your account has.

Still, they need to be able to determine what account type and tier you have, as they say that they do not throttle to your actual sync profile in the case of DSL.

Can they not just track the modem MAC in the case of Cable ?

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_

Premium Member

said by Davesnothere:

Can they not just track the modem MAC in the case of Cable ?

No, because the DHCP is Rogers equipment so TPIA providers do not have any access to it.

What InvalidError suggested here, »Re: TPIA Providers for Ottawa, would probably work depending on how the connection is setup.

--

Either way this post is digressing fast from my original questions, which provider is the value for my dollar?

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

Davesnothere

Premium Member

said by JC_:

....Either way this post is digressing fast from my original questions, which provider is the value for my dollar?

 
Which I also pointed out earlier, before digressing yet again.

OK then - let's answer a question with a question :

How many monthly GB do you normally use (and how many would you anticipate using if it would not break your budget) ?

Two Q's, actually....

How FAST do you want/need to go ?

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_

Premium Member

said by Davesnothere:

How many monthly GB do you normally use (and how many would you anticipate using if it would not break your budget) ?

Most months I keep my usage below 300GB as it's just me using the internet in my house.
said by Davesnothere:

How FAST do you want/need to go ?

I have 28/1 with TekSavvy now and I'd like to keep the same speed as I need the upload speed, I did consider getting 25/7 but than I'd need to get a dry loop as well.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

1 edit

Davesnothere

Premium Member

 
OK, so you are already with one of the choices which you are comparing.

Do you have any gripes with them ?

One other thing which I can add now, in favour of START, is that they will waive their $50 setup fee if you are doing a transfer of service at the same location.

Not sure what Acanac or D'Tel would do in that regard.

START's 'Advanced' plan includes 300GB/Mo and currently half a buck per GB if you exceed.

BTW, they also are not currently counting upstream traffic.

Modem rent is $5 per month, or they can sell you one, or support BYOM if yours qualifies.

I am on the Cogeco equivalent of this START plan (runs at 16/1 speed) and the monthly cost is $62.09 including modem rental and HST.

It has been just as solid as my Cogeco direct service was before, but NO BS, less cost, more monthly GB, and not quite as fast (though fast enough, considering that I was on a DSL-5 service just before Cogeco 30/2/175).

I use CallCentric & CallWithUs (VoIP) for phone, supplemented by a Rogers PAYG cell, and my only TV comes from streams & p2p.

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_

Premium Member

I'm not eligible for the the startup fee being waived with Start as my cancellation date with TekSavvy is on June 30.

I'm considering Acanac because of the free home phone that they offer to their customers which will save me ~$35 month as well as I no longer use the home line all that much but just want to keep the number.

I'm in the same boat as you with the TV stuff, streaming and P2P.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

3 edits

Davesnothere

Premium Member

 
I see, on the June 30 thing. - So you must have your reasons....

Acanac is not all that well-known for their VoIP, AFAIK. - Neither is TSI, for that matter.

If your phone service is important to you, you might best concentrate your remaining grace period on whether or not Acanac will be good/reliable-etc enough for your phone requirements, and can port your current number properly, and let the Internet part take the back seat as those providers all would likely be within some degree of similarity.

Though I guess that you are kind of 'down to the wire' anyway, on all parts of the puzzle.

Who is your current phone provider ?

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_

Premium Member

Current phone provider is Rogers home phone over cable.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

3 edits

Davesnothere

Premium Member

said by JC_:

Current phone provider is Rogers home phone over cable.

 
OK, so you know how to do the 2 cable modems on 1 wire thing.

If you have not already cancelled your phone (and you could easily extend that date - I did that with my Cogeco Internet when transferring to START, at a prorated monthly charge), I would say to keep it until your new Internet is determined stable.

THEN do the phone part.

Unless enough folks here (or who you know) are prepared to get out the stack of bibles and swear to Acanac's VoIP phone being rock solid and all, I'd do that part later if it was me.

Of course, Acanac prob'ly wants the whole thing in one order to give their deal. - And again, if it was me, THAT would be a deal-breaker.

Something in my gut tells me that you ought to contact TSI to try to extend your cutoff date far enough that you could do a transfer to START. - There might yet be time to do that, and surely they'd still accept your money.

And see about getting your VoIP from VOIP.MS or CallCentric, who are both proven providers with moderate costs.

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_

Premium Member

said by Davesnothere:

said by JC_:

Current phone provider is Rogers home phone over cable.

 
OK, so you know how to do the 2 cable modems on 1 wire thing.

If you have not already cancelled your phone (and you could easily extend that date - I did that with my Cogeco Internet when transferring to START, at a prorated monthly charge), I would say to keep it until your new Internet is determined stable.

THEN do the phone part.

Unless enough folks here (or who you know) are prepared to get out the stack of bibles and swear to Acanac's VoIP phone being rock solid and all, I'd do that part later if it was me.

Of course, Acanac prob'ly wants the whole thing in one order to give their deal. - And again, if it was me, THAT would be a deal-breaker.

Haven't cancelled the home phone and won't be doing anything with it until I can run the Acanac VoIP through it's paces with a random assigned number and port later.
said by Davesnothere:

Something in my gut tells me that you ought to contact TSI to try to extend your cutoff date far enough that you could do a transfer to START. - There might yet be time to do that, and surely they'd still accept your money.

I already tried and unfortunately it can't be done because Rogers is so useless that their TPIA department can't process a un-cacellation request in time.

--

No matter what provider I choose I might still end up just going with VoIP.ms for home phone as it's mainly just to keep the number and because I need a home line for my alarm system.
Expand your moderator at work

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

Davesnothere to JC_

Premium Member

to JC_

Re: TPIA Providers for Ottawa

said by JC_:

Haven't cancelled the home phone and won't be doing anything with it until I can run the Acanac VoIP through it's paces with a random assigned number and port later.

That sounds wise, regardless of the other factors.
said by JC_:

I already tried and unfortunately it can't be done, because Rogers is so useless that their TPIA department can't process a un-cancellation request in time.

OMFG or OY ! [you choose]
said by JC_:

No matter what provider I choose, I might still end up just going with VoIP.ms for home phone, as it's mainly just to keep the number, and because I need a home line for my alarm system.

They have a decent reputation, and so does CallCentric.

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_

Premium Member

So I decided that I can't be disconnected from the world for the 2 weeks it would take to get connected with a TPIA provider, only option was to sign up for Rogers 1 month and since I now have an active cable internet service I will likely be going over to Start at the end of the month.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

Davesnothere

Premium Member

said by JC_:

So I decided that I can't be disconnected from the world for the 2 weeks it would take to get connected with a TPIA provider, only option was to sign up for Rogers 1 month and since I now have an active cable internet service I will likely be going over to Start at the end of the month.

 
That might be for the best. - After all cannot have 'Net Withdrawal, can we ?

What does Rogers think of your idea, as you would have to give notice right away, right ?

Or will they be more lenient about notice for Internet as you also have their home phone for now ? (Cogeco apparently is like that)

Also what is Rogers charging for setup for Internet ? $15 ? or more ?

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_

Premium Member

said by Davesnothere:

Also what is Rogers charging for setup for Internet ? $15 ? or more ?

said by MichelR:

Do they charge for installation? I can't recall ever paying them for installation of any service.

I was not informed of any installation fees, but I also told them that I do not need a technician sent to my house for the install and I went and picked up a DPC3825 from the Rogers Plus store.
JC_

JC_ to Davesnothere

Premium Member

to Davesnothere
said by Davesnothere:

That might be for the best. - After all cannot have 'Net Withdrawal, can we ?

Exactly why I signed up for Rogers as I was able to get activated on the same day.
said by Davesnothere:

What does Rogers think of your idea, as you would have to give notice right away, right ?

Well the rep I spoke to gave me a credit for the modem rental for the month.
said by Davesnothere:

Or will they be more lenient about notice for Internet as you also have their home phone for now ? (Cogeco apparently is like that)

Home phone is Rogers but that account isn't in my name so it won't affect anything.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

Davesnothere to JC_

Premium Member

to JC_
said by JC_:

I was not informed of any installation fees, but I also told them that I do not need a technician sent to my house for the install and I went and picked up a DPC3825 from the Rogers Plus store.

 
DPC3825 ?

When did Rogers decide to support THAT model ?

Isn't that the one with the combo wireless router in it ?

There are some threads mentioning it for Cogeco about a week ago, but I had not heard for Rogers using it.

Hmmmm....

As for install fees, I read the $15 somewhere on the Rogers site back in March, when I was making that Ontario IISP comparison spreadsheet.