US Telco Support > Verizon > Verizon FIOS TV > [DVR] "Software update" 3 days in a row?

reply to NVA

Re: [DVR] "Software update" 3 days in a row?

reply to Gerryex
Glad to hear it isn't only mine!

Robert

I had the same thing on one of the 7100-2 STBs on VHO7 on Friday.
Turned it on and got the Software Update screen.

reply to NVA
It's becoming increasingly annoying. I had to power down one of my DVRs because it crashed with one of these "software update" sessions.

I'm sure it's just a coincidence (wink) that this stuff happens the same week there's a change in terms of service where we all (allegedly) agree not sue VZ in real court, but take all disputes to arbitration or small claims court. Of course, it holds virtually no legal binding power — ask any decent attorney about how legally binding any non-negotiated agreement is, especially one with terms only imposed by one side — but it makes you wonder.
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reply to NVA
Yep same here. ALl of my boxes do it when turned on, since Friday. Takes a minute or so to display anything. Very annoying.
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reply to NVA
Ok, we've established the fact that something is going on that does not seem right. I've experienced the "program downloading issue" too.

Questions:
1) Why is this happening, right after a major refresh?
2) Why has it happened mulitple times?
3) If it's a bug fix, what was fixed?

reply to JMikeF
Seeing as I have had the IMG update for awhile now and this did not start until last week the real question becomes why is this just starting now, this does not seem like an IMG issue, this seems like something else outside of the IMG was changed and they have yet to bother to undo that change.

EDIT: To add to the above, if this is an IMG bug its time they roll back the IMG to a working version. This crap is unacceptable, when I turn on my TV I want to see the TV not the Please Wait crap that takes over a minute to finish whatever crap its doing in the background.

reply to NVA
I'm in VHO7 and have 3 7100-p2's and I've yet to see this "software update" message on them. Does this occur when you power cycle the stb?

VHO7 should already be on 1.9.1.

Not sure what triggers the message but got a big screen message after hitting menu and a message in their message box.

reply to Tarheel72

reply to NVA
Happened to me fri,sat,sun but not today in vh07.

reply to bohratom

reply to NVA
Did it again on all of my boxes this morning. Starting Wednesday I won't have to deal with it when CV comes to install.

reply to NVA
Fron the IMG Team...

"Unfortunate incident ...here is the issue and has been corrected.

If any rebooted the box between Friday and Sunday. They will see it one last time today and hopefully that’s it.
If you have left your box untouched throughout the week you should not have seen it this morning. Yes you would have seen the issue both Saturday and Sunday."

Thanks, I see what happens tomorrow morning.

johnf2
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VHO8

reply to nascar

I saw it this morning and I am in VHO8. No re-boots over the weekend. We'll see what happens tomorrow morning, I guess.

reply to NVA
Yes!!!! 3 days - I'm on the phone with Verizon right now, waiting to talk with a tech. The first person I spoke with told me that this is the "new normal" - the screen will be like this for the life of FiOS. I'm having trouble accepting that - so I'm waiting to hear the rationale.

reply to NVA
Yeah, the spousal unit has complained every day, since Fri about the "Red Screen of Death" when she turns the DVR on in the AM.
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