dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
2
share rss forum feed


yyzlhr

@rogers.com
reply to Hooter

Re: [Express] Rogers express 80gb cap?

It's easy for us to say that as people who are comfortable with technology. But as a former Rogers employee and a former employee of other tech companies, you would be surprised at how technologically inept most people are. Surprisingly, plugging in a router is a daunting task for most people.


Hooter

join:2009-08-17
Scarborough, ON

1 recommendation

said by yyzlhr :

It's easy for us to say that as people who are comfortable with technology. But as a former Rogers employee and a former employee of other tech companies, you would be surprised at how technologically inept most people are. Surprisingly, plugging in a router is a daunting task for most people.

I do agree that when it comes to technology, that many people are totally inept. However, in my opinion it is easier to hook up a router to a stand alone modem than it is to figure out what to do with a Rogers gateway when they discover that the wireless range is extremely poor and their connection keeps on dropping.

My son had this problem with the first gateway Rogers gave him. He had no clue what to do so he phoned Rogers. They told him to reboot the modem by unplugging it for 30 seconds and then plug it back in. It worked for a bit but the problem returned. Next phone call, they tell him to take it in and exchange for a new modem. Same problem because the gateway is a piece of junk! And as you say, if people are that technologically inept, when you tell them to put the modem into "bridge mode", it is like you are speaking a foreign language to them!

Bottom line - for anyone running a home network, a stand alone D3 modem with your own router is likely a much less daunting task than solving the problems of the Rogers gateways when the wireless component does not work properly.


elitefx

join:2011-02-14
London, ON
kudos:2

said by Hooter:

Bottom line - for anyone running a home network, a stand alone D3 modem with your own router is likely a much less daunting task than solving the problems of the Rogers gateways when the wireless component does not work properly.

The thing that just blows my mind is that I could walk into a Rogers store tomorrow morning and say to a Rogers CSR "Here's $5,000.00, give me your best stand alone D3 modem so I get what I'm paying for on Express" and the guy would look at me and say "Sorry sir, all we have are SMC Gateways".
I can't even fix this D3 modem issue with a pile of money. Now, how ridiculous is that??? I will not spend one red cent on SMC or ANY Gateway garbage.