Topic 'Re: As a Charter Customer I'm upset' in forum '' - dslreports.com

Re: As a Charter Customer I'm upset

Mon, 02 Jul 2012 14:24:02 EDT

anon posted :

The point is very simple. Verizon controls their network, and they can let whatever they want as a device to be accepted on it.

Charter can do the same. And Time Warner Cable has until recently, not allowed customer-owned modems in many regions.

And I'm not aware of any provider allowing you to use your own modems with internet/phone service. I know Comcast doesn't, I know my provider doesn't.

I have comcast and was allowed to use my own SB 6121 Comcast residential will allow you use any modem as long as its on their approved list. Saved the $7 modem rental fee, so before you make up something about a provider you don't have you should research better

Re: As a Charter Customer I'm upset

Tue, 26 Jun 2012 21:39:26 EDT

trebacz posted : Just jumping in on the Comcast Triple Play - with your own modem. I have a purchased modem with Comcast cable, phone, and internet -and love that I had the choice to avoid the $7 rental fee.

Did it last January and wrote the detail about it in this blog post:
»blog.trebacz.com/2012/01/comcast···ris.html

Re: As a Charter Customer I'm upset

Tue, 26 Jun 2012 14:18:04 EDT

bemis posted :

said by osravens:

With FIOS it's often a 2 device install, the ONT and the Router. You don't NEED the router as long as you're internet only and have cat5. You need the router for the TV if you've got the on-screen schedule guide.

There is no additional charge, beyond service, for the internet/phone equipment...

I don't think I'd have a problem with Comcast requiring me to use their equipment. Though I would have a problem if they told me my service would cost $50/mo and also I had to pay a required $7 equipment fee.

I think that's the problem. You can't run a restaurant where you sell a bowl of pasta for $10 and then charge $3 for a fork while not allowing customers to bring their own fork.

Re: As a Charter Customer I'm upset

Tue, 26 Jun 2012 12:56:14 EDT

David posted :

said by UnnDunn:

On FiOS, there is nothing stopping you from using your own routing equipment. You just can't call them for help if you need it.

Same thing with uverse..

Re: As a Charter Customer I'm upset

Tue, 26 Jun 2012 07:40:13 EDT

aaronwt posted :

said by osravens:

So if you're moving out of a Charter area anyway, aren't you just complaining for the sake of complaining?

Verizon and AT&T don't let you buy equipment for FiOS and U-Verse.

FiOS does. I use my own router that can handle any of the speeds that FiOS offers. I also use TiVos instead of their DVRs.

Re: As a Charter Customer I'm upset

Tue, 26 Jun 2012 07:21:50 EDT

UnnDunn posted : On FiOS, there is nothing stopping you from using your own routing equipment. You just can't call them for help if you need it.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 19:52:36 EDT

chgo_man99 posted : I have this modem and they don't charge any extra monthly fee for standalone Internet service like cable companies do.

If you add TV, then they don't offer you to purchase RG but rent one. I don't know how much they charge.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 17:43:15 EDT

Cobra11M posted :

said by osravens:

suddenlink i believe does, with internet and phone..., i know theyve let us for years you our own modem, and heck you can go buy one and use it on their system u just have to call them and give them the serial and all that

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 17:18:58 EDT

daake07 posted : But as it has been said, Charter offered the service because people wanted it. Now every major player also offers the service so why is Charter dropping it.

Most people do not watch all their TV on the same set, especially if you have family and kids who also want the TV. Whole house DVRs are a great option and I paid a premium for it (extra $2 -- $7 a month for the remote STB), so why get rid of it.

I think one of the reasons was a shortage of boxes available, I know many people were unable to get it because of that. I know when I got it installed in February, I received the last box they had available in Nebraska.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 15:05:54 EDT

osravens posted : I didn't say my opinion on the matter.

But the point is if Charter wants to lock down their network and only allow their equipment, there's precedent in the market that allows for it that hasn't been stopped as of yet.

I have no problem with what Charter did as long as they're not going to then force everyone to pay the $7/month. If they're going to give you the modem for free, then great. If they did that as a cash grab, then that's a different story. And that I'd have a real problem with.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 14:36:19 EDT

25139889 posted : TWC doesn't allow you to bring your own modem for Phone/Internet either.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 13:21:00 EDT

mogamer posted :

said by BF69:

said by daake07:

Sure they are lowering the cost of DVRs, but then you can only watch the program in the room you recorded it in, that isn't nearly as convenient.

Oh my what a burden. for shame that you must suffer through that.

That's an a*****e response. He didn't say he was suffering. Pay-tv is a luxury for most people in the first place. Nothing wrong with wanting all of the bells and whistles if you can afford it.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 13:14:19 EDT

anon posted :

said by osravens:

so you be ok with only being able to rent a locked down Verizon PC at a high price and having to use the Verizon app store with high prices.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 12:38:59 EDT

BF69 posted :

said by rradina:

Charter does offer at least one remote DVR unit that will allow multi-room playback of content recorded on a single DVR. (I have this.)

They will stop offering this tomorrow.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 12:34:25 EDT

Gbcue posted : I might have to buy my own RG when I move so I can save more $.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 12:32:40 EDT

David posted : I shouldn't, but I can't speak with experience as of yet, as I haven't seen the first bill.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 12:24:53 EDT

Gbcue posted :

said by David:

said by osravens:

AT&T don't let you buy equipment for U-Verse.

Do you get charged the "high speed technology" fee with this setup?

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 12:23:48 EDT

rradina posted : Charter does offer at least one remote DVR unit that will allow multi-room playback of content recorded on a single DVR. (I have this.) When I got it, I believe they said you can add additional remote playback boxes. I'm not sure how many.

It works well except control of what the DVR records can only be managed from the actual DVR.

Having multi-room playback is a legitimate feature and something that DirectTV heavily advertises. Regarding my personal situation, it's very desirable because my kids are frequently in the living room watching their DVR programs. I routinely send them to the basement (finished and very comfortable) to continue their viewing experience when I want to watch the news.

If each DVR was independent, that wouldn't be possible and it would be confusing to try and maintain the same scheduled recordings on two units, let alone more than two. There's also "on-demand" recording when something interrupts live TV and you don't want to miss the rest of the program. Inevitably content would be on the wrong DVR.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 11:46:50 EDT

David posted :

said by osravens:

AT&T don't let you buy equipment for U-Verse.

That's not true, as long as you have a modem that has the proper credentials you can put it on the VDSL/IPDSL line and have it provisioned.

I just purchased a 3600HG unit from ebay and it will be provisioned with my self install order in 2 weeks (I set the due date that far out, that was my choice as my contract will end on regular DSL).
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Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 11:24:30 EDT

BF69 posted :

said by daake07:

Sure they are lowering the cost of DVRs, but then you can only watch the program in the room you recorded it in, that isn't nearly as convenient.

Oh my what a burden. for shame that you must suffer through that.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 10:51:33 EDT

osravens posted : The point is very simple. Verizon controls their network, and they can let whatever they want as a device to be accepted on it.

Charter can do the same. And Time Warner Cable has until recently, not allowed customer-owned modems in many regions.

And I'm not aware of any provider allowing you to use your own modems with internet/phone service. I know Comcast doesn't, I know my provider doesn't.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 10:28:19 EDT

daake07 posted : No I'm complaining because I will likely be moving back into a Charter area within the next year, and obviously as I stated my parents still have Charter service at their home and my in laws were considering it.

How are you trying to compare FiOS and UVerse to cable internet? Besides Comcast Business class (which by the way you can now add your own modem), this is the first time I've ran across a company who would not allow you to install your own modem. Even Comcast said you would not be charged for a modem since they made you have it, oddly enough whenever I would add my own modems at their locations my bill would drop $7.

Also with UVerse you can purchase the modem for $100, which they often time will send you a rebate check for.

Re: As a Charter Customer I'm upset

Mon, 25 Jun 2012 10:17:55 EDT

osravens posted : So if you're moving out of a Charter area anyway, aren't you just complaining for the sake of complaining?

Verizon and AT&T don't let you buy equipment for FiOS and U-Verse.

As a Charter Customer I'm upset

Mon, 25 Jun 2012 10:05:41 EDT

daake07 posted : My and family and I have been Charter customers for over 10 years now and this change is down-right awful. We have used our own modem for over the past 5 years and have not had a single issue caused by the modem. In fact the only time we did have an issue it was caused by a Ubee modem they had given us when we upgraded to 25/3 package in 2010 (never tested over 9/2, while an old Docsis 1.1 tested at 22/2.5 on an 18/2 plan).

Fortunately for me I will be turning in my Charter equipment today as my wife and I are moving out of a Charter area, but I'll be sure to give my parents my SB6121 tonight so they can try to avoid that inevitable price increase.

I was actually going to have my in-laws switch to Charter internet and cable and ditch their Dish and Centurylink combo they currently have, but without Whole House DVR I don't see that as much of an option. Sure they are lowering the cost of DVRs, but then you can only watch the program in the room you recorded it in, that isn't nearly as convenient.