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nineinchnerd

join:2001-12-31
Virginia Beach, VA

[VA] Horrible connection the past few weeks

Sorry it's all jumbled. Not sure how you guys do a clean cut-n-paste. It looks like my upstream is sucking again. One of them is a zero and the others are 51. I'm basically losing connection and/or the upstream fails. Rebooting the modem does nothing and calling support to have them tell me to reboot my modem.... solves nothing. Suggestions? Call a higher level tech support and getting someone out here seems my obvious choice lol. My phone is completely dead and recharging so I have to wait till tomorrow I guess... :P

Win7
Motorola SB6120

Downstream Bonding Channel Value
Channel ID 110 111 112
Frequency 543000000 Hz 549000000 Hz 555000000 Hz
Signal to Noise Ratio 37 dB 37 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
2 dBmV 2 dBmV 1 dBmV
Upstream Bonding Channel Value
Channel ID 4 2 3 5
Frequency 34992000 Hz 23192000 Hz 27992000 Hz 39792000 Hz
Ranging Service ID 7 7 7 7
Symbol Rate 5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec 2.560 Msym/sec
Power Level 0 dBmV 51 dBmV 51 dBmV 51 dBmV
Upstream Modulation [1] QPSK
[2] 16QAM
[3] 64QAM
[3] QPSK
[2] 16QAM
[3] 64QAM
[1] QPSK
[2] 16QAM
[3] 64QAM
[3] QPSK
[2] 16QAM
[3] 64QAM

Ranging Status Aborted Success Aborted Aborted
Signal Stats (Codewords) Bonding Channel Value
Channel ID 110 111 112
Total Unerrored Codewords 1501309 1500608 1501315
Total Correctable Codewords 45 16 20
Total Uncorrectable Codewords 704 1479 723


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

Yes the one upstream channel showing no signal, and my guessing would be its the source of your problem. Need to figure out whats going on with that one upstream channel. Your upstream power level are pushing close to max at 51db, but I still see no reason why the one channel isn't syncing up like it should.



nineinchnerd

join:2001-12-31
Virginia Beach, VA

Right now:

Power Level 42 dBmV 39 dBmV 40 dBmV 43 dBmV

I know if I call them right now, they'll say everything is fine. I'm starting to think they have to many people on a node and it's booting me off when it gets too busy like 5pm+


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

said by nineinchnerd:

Right now:

Power Level 42 dBmV 39 dBmV 40 dBmV 43 dBmV

I know if I call them right now, they'll say everything is fine. I'm starting to think they have to many people on a node and it's booting me off when it gets too busy like 5pm+

What does the Ranging Status say currently for all 4 upstream channels? I seen yesterday post showed one channel without a signal level, but also notice it showed 3 of the 4 channels with Ranging Status Aborted. Which means you were only connected to one upstream channel, modem having issue connecting to the other 3 upstream channels.

Have you tried going to the configuration page within the modem, hitting the reset to defaults button, then hitting the restart cable modem button? See if the modem will lock onto all the channels properly.

Pwnsmack

join:2004-09-12
Portsmouth, VA
reply to nineinchnerd

I have also been having problems within the last couple of weeks. My otherwise stable connection has been frequently disconnecting. My issues started when they deployed upstream channel bonding in my area. Is there a newer modem firmware I should be running that might help?


Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB612X-1.0.5.1-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Serial Number: 317001929300806705030011
Firmware Build Time: Dec 21 2010 15:52:06

Downstream Bonding Channel Value
Channel ID 30 31 32
Frequency 543000000 Hz 549000000 Hz 555000000 Hz
Signal to Noise Ratio 38 dB 38 dB 38 dB
Downstream Modulation QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
4 dBmV 4 dBmV 3 dBmV
Upstream Bonding Channel Value
Channel ID 4 2 3 5
Frequency 34992000 Hz 23192000 Hz 27992000 Hz 39792000 Hz
Ranging Service ID 34 34 34 34
Symbol Rate 5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec 2.560 Msym/sec
Power Level 38 dBmV 35 dBmV 36 dBmV 38 dBmV
Upstream Modulation [3] QPSK
[3] 16QAM
[3] QPSK
[2] 16QAM
[3] 64QAM
[3] QPSK
[3] 16QAM
[3] QPSK
[2] 16QAM
[3] 64QAM

Ranging Status Success Success Success Success

Jun 27 2012 08:35:13 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:33 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:20 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 4-Error T201.0 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14 6-Notice Cable Modem Reboot due to power reset ;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jun 27 2012 08:11:37 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jun 26 2012 19:13:03 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:50 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:31 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:14 6-Notice Cable Modem Reboot due to power reset ;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 4-Error T201.0 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jun 26 2012 19:11:15 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jun 26 2012 19:04:17 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jun 26 2012 19:04:17 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jun 26 2012 19:03:17 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jun 26 2012 18:48:20 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jun 26 2012 18:48:20 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jun 26 2012 18:47:20 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jun 26 2012 18:32:23 3-Critical R06.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;
Jun 26 2012 18:32:23 3-Critical R03.0 Ranging Request Retries exhausted;CM-MAC=00:22:10:39:e8:e2;CMTS-MAC=00:14:f1:eb:90:8d;CM-QOS=1.1;CM-VER=3.0;



CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:76

In your case your upstream power levels appear to be all over the place. Might be time for a technician to come out and troubleshoot.


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

said by CoxTech1:

In your case your upstream power levels appear to be all over the place. Might be time for a technician to come out and troubleshoot.

As CoxTech1 See Profile said your upstream power levels are low, and could be a problem. I am sure he also looked over other signal levels and seen things that don't look good. I hope, and pray your dealing with a local issue to you. So it would be good to have a tech out to troubleshoot everything home side with cabling, and such.


nineinchnerd

join:2001-12-31
Virginia Beach, VA

The last time a tech came out, he rearranged the lines, splitters, etc. and I don't remember what he said word for word, but something about the gain being to high or low.. or something similar to that. There was too much distortion and he gave me a choice of what I wanted for a better signal, better internet or better tv, and the gain would be fixed later by another tech. Again, that isn't word for word, I'm working off my memory from months ago. I have to figure since the kids are out of school now, there's more people on the net.

Here is my current status as I type this. It's not so bad when I get home from work. Later in the evening, it goes to hell.

Downstream Bonding Channel Value
Channel ID 110 111 112
Frequency 543000000 Hz 549000000 Hz 555000000 Hz
Signal to Noise Ratio 37 dB 37 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
0 dBmV 1 dBmV 0 dBmV
Upstream Bonding Channel Value
Channel ID 4 2 3 5
Frequency 34992000 Hz 23192000 Hz 27992000 Hz 39792000 Hz
Ranging Service ID 7 7 7 7
Symbol Rate 5.120 Msym/sec 2.560 Msym/sec 5.120 Msym/sec 2.560 Msym/sec
Power Level 45 dBmV 42 dBmV 42 dBmV 46 dBmV
Upstream Modulation [1] QPSK
[2] 16QAM
[3] 64QAM
[3] QPSK
[2] 16QAM
[3] 64QAM
[1] QPSK
[2] 16QAM
[3] 64QAM
[3] QPSK
[2] 16QAM
[3] 64QAM

Ranging Status Success Success Success Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 110 111 112
Total Unerrored Codewords 3872574469 3872573691 3872573700
Total Correctable Codewords 115 64 89
Total Uncorrectable Codewords 768 1647 1614



nineinchnerd

join:2001-12-31
Virginia Beach, VA

I'll reset the modem to defaults a little bit later after I finish up the important stuff. I don't want to screw myself in case I can't get back on lol.


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

said by nineinchnerd:

I'll reset the modem to defaults a little bit later after I finish up the important stuff. I don't want to screw myself in case I can't get back on lol.

Ok well the picking better tv or internet signal sounds more like a lame excuse to me. I understand there is always differences in signals based on setup, and location. Still your signal levels need to be better, and somethings not right. Looking at the last two modem stats you posted, there is a 5-9db change in power level on the upstream. That is a problem that needs to be resolved asap imo. You might want to send CoxTech1 See Profile a PM on here with your modems mac address. Let him over look signal levels and such from his end, and suggest what he thinks should be done. He works local to our market also.


nineinchnerd

join:2001-12-31
Virginia Beach, VA
reply to nineinchnerd

Took 20+ seconds to post that..sheesh.


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

said by nineinchnerd:

Took 20+ seconds to post that..sheesh.

Whats the modem log look like? is there errors also being logged?