dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
17240
share rss forum feed

obdurl

join:2012-06-25
Muskogee, OK

[Speed] Suddenlink Cable internet Lag

I am having problems with the PS3 on Muskogee Oklahoma Suddenlink.net. My Ps3 is only getting 6-8 meg download from my 15 meg service. Even if I am connected directly to the Suddenlink furnished modem. My Apple TV ad Netflix is also slow to load most of the time. I get so aggravated playing MW3 or and online games on the PS3 because I can unload a whole clip of ammo is a enemy's chest and they kill me in one shot. My screen have even showed me hiding behind an object and the kill came replay from the person that shot me shows me in the open. I would love a fix.



Cabal
Premium
join:2007-01-21

Throughput and latency (as experienced in gaming) are frequently mostly-separate issues. Are you experiencing any packet loss? How do the modem levels look?
--
If you can't open it, you don't own it.


obdurl

join:2012-06-25
Muskogee, OK

I have good internet speed between me and Suddenlink. 15meg dnld and 1.51 upld. Beyond that not so good. My PS3 is only receiving 6-8 meg dnld as mentioned and Sony says it can only receive what it can get. I have an Arris TM602G Suddenlink Modem. I have run Ping Test from PingTest.net and is show 0 packet loss.Line Quality B MOS: 4.36, Ping 71ms but it varies, Jitter 7 Ms. This is from a server 50 miles away. On a server in San Francisco the Line Q is a B Mos: 4.33, Ping 112ms, Jitter 15MS. This server is 1300 miles away. I assume the MW3 Servers are probably on the Coast somewhere.
As far as the Modem and house wiring I have a new modem and a new coax from the modem to the pole.
I am not sure about the meaning of modem levels that you are asking for but I am pasting some info from the web interface.

Event Log
Status HW/FW Versions Event Log CM State RIP
DOCSIS(CM) Events
Date Time Event ID Event Level Description
***** 20000200 3 No Ranging Response received - T3 time-out
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000300 3 Ranging Request Retries exhausted
***** 20000200 3 No Ranging Response received - T3 time-out
***** 21025103 3 Registration RSP rejected unspecified reason
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000300 3 Ranging Request Retries exhausted
***** 20000200 3 No Ranging Response received - T3 time-out
5/4/2012 13:33 1040100 6 TLV-11 - unrecognized OID
5/4/2012 13:33 8 4 Touchstone SW Upgrade Failed Before Download Attempt: Provisioned upgrade, no match in arrisCmDevSwTable
5/31/2012 13:53 20000200 3 No Ranging Response received - T3 time-out

PACKETCABLE(MTA) Events
Date Time Event Level Enterprise Event ID Description MAC Address Endpoint Name
1/1/1970 0:00 5 4115 7 Voice Line Loop Current Change to High, Line Number = 1 00:1D:CF:6B:96:D2 AALN/1:/0.0.0.0
1/1/1970 0:00 5 4115 7 Voice Line Loop Current Change to High, Line Number = 2 00:1D:CF:6B:96:D2 AALN/2:/0.0.0.0
5/4/2012 13:33 5 4115 16 MTA TFTP: Successful 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
5/4/2012 13:33 5 4115 26 MTA PROV: Successful! 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
5/4/2012 13:33 5 4115 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 00:1D:CF:6B:96:D2 AALN/1:mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
5/4/2012 13:33 5 4115 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS 00:1D:CF:6B:96:D2 AALN/2:mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
5/4/2012 13:33 5 4115 14 Power Supply Telemetry Log - TELEMETRY NORMAL 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102

Downstream
Freq/Power: 561.000 MHz 0 dBmV
Signal to Noise Ratio: 37 dB
Modulation: QAM256
Upstream
Freq/Power: 35.000 MHz 45 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16

Status
System Uptime: 52 days 6h:58m:55s
Computers Detected: 0
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: MON JUN 25 20:31:53 2012

Interface Parameters
Interface Name Provisioned State Speed MAC address
LAN Enabled UP 100 (Full) 00-1D-CF-6B-96-D0
CABLE Enabled UP ---- 00-1D-CF-6B-96-D1
USB Enabled DOWN 12 00-1D-CF-6B-96-D3
MTA passWithWarnings UP ---- 00-1D-CF-6B-96-D2

I have noticed when playing some games a difference in the game play sounds. For instance When I am lagging My Machine Pistol shoot slower like POP POP POP. And I have a hdd time killing anyone. Its like as soon as I see them they have already fired a shot or two and I am dead. Once in a great while maybe twice in the last 3 months my Machine Pistols would go POPPOPPOPPOPPOPPOP real fast and its like I barley got the trigger pulled and they are already dead.

I have Called Sony, they said to call Suddenlink, they said to Call Sony and they said to call Activision. Back and Forth. And they all say their equipment is running fine.

Oh and that for your quick response.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

wow, a doc1 system...?

your bandwidth doesn't really matter for gaming on a console. you're likely not even using 1 meg to play online. it's the latency. and regardless of what ANYONE says, at 100-150 ms you still won't be getting killed before you see them on screen. you're talking 1-2 TENTHS of a second.

have you tried to unplug your modem from the power for a minute to reset it? you're showing 50+days. would also be helpful to run some tracert to the game servers if possible, or a smokeping on your ip address so we can see what's going on with the latency.

that jitter has me a bit concerned though. usually you'll start to see jitter on an oversold node :/
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old


obdurl

join:2012-06-25
Muskogee, OK
reply to obdurl

Re: [Speed] Suddenlink Cable internet Lag
I just unplugged the modem, removed battery, unplugged ethernet wire and coaxial and let set for 5 minutes.

Here is the smoke ping link that was run before the reset of the modem. I found it earlier but do not know if it is setup right.
»/r3/smokeping.···7bc53032

All this info is run from the computer. I do not know if I should be running it from the PS3 or if I even can. I will try to see if I can tracert but I have never done it but will look in to it.

Here is the event log and status from the Arris TM602 after turning it back on.

RF Parameters
Downstream
Freq/Power: 561.000 MHz 0 dBmV
Signal to Noise Ratio: 37 dB
Modulation: QAM256
Upstream
Freq/Power: 35.000 MHz 45 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16

Status
System Uptime: 0 days 0h:4m:29s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: TUE JUN 26 17:52:40 2012

Interface Parameters
Interface Name Provisioned State Speed MAC address
LAN Enabled UP 100 (Full) 00-1D-CF-6B-96-D0
CABLE Enabled UP ---- 00-1D-CF-6B-96-D1
USB Enabled DOWN 12 00-1D-CF-6B-96-D3
MTA passWithWarnings UP ---- 00-1D-CF-6B-96-D2

DOCSIS(CM) Events
Date Time Event ID Event Level Description
***** 20000200 3 No Ranging Response received - T3 time-out
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000300 3 Ranging Request Retries exhausted
***** 20000200 3 No Ranging Response received - T3 time-out
***** 21025103 3 Registration RSP rejected unspecified reason
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000300 3 Ranging Request Retries exhausted
5/31/2012 13:53 20000200 3 No Ranging Response received - T3 time-out
6/26/2012 17:41 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
***** 13000401 5 ToD request sent - No Response received; CM-MAC=00-1d-cf-6b-96-79;CMTS-MAC=00-25-84-57-4b-79;CM-QOS=1.1;CM-VER=1.0
***** 1040100 6 TLV-11 - unrecognized OID
***** 8 4 Touchstone SW Upgrade Failed Before Download Attempt: Provisioned upgrade, no match in arrisCmDevSwTable

PACKETCABLE(MTA) Events
Date Time Event Level Enterprise Event ID Description MAC Address Endpoint Name
1/1/1970 0:00 5 4115 7 Voice Line Loop Current Change to High, Line Number = 1 00:1D:CF:6B:96:D2 AALN/1:/0.0.0.0
1/1/1970 0:00 5 4115 7 Voice Line Loop Current Change to High, Line Number = 2 00:1D:CF:6B:96:D2 AALN/2:/0.0.0.0
1/1/1970 0:00 5 4115 16 MTA TFTP: Successful 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 26 MTA PROV: Successful! 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 00:1D:CF:6B:96:D2 AALN/1:mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS 00:1D:CF:6B:96:D2 AALN/2:mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 14 Power Supply Telemetry Log - TELEMETRY NORMAL 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102

Thanks for your support.
i am guessing that you might be working for
Suddenlink by the data you listed at the end of your post?

obdurl

join:2012-06-25
Muskogee, OK
reply to obdurl

I just found a link on this forum and it said to try the link below for a trace route to sony.

Last login: Tue Jun 26 12:43:40 on console
Judd-Mac-Pro:~ dljudd$ traceroute auth.np.ac.playstation.net
traceroute to auth.np.ac.playstation.net (173.230.216.161), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 0.842 ms 0.648 ms 0.485 ms
2 10.4.16.1 (10.4.16.1) 7.730 ms 6.962 ms 8.248 ms
3 173-219-254-2-musk.tex.sta.suddenlink.net (173.219.254.2) 6.225 ms 9.531 ms 7.476 ms
4 173-219-254-26-link.tex.sta.suddenlink.net (173.219.254.26) 11.774 ms 12.080 ms 12.428 ms
5 173-219-250-14-link.sta.suddenlink.net (173.219.250.14) 30.041 ms 32.317 ms 30.492 ms
6 chicosrc01-10gex1-1.tex.sta.suddenlink.net (66.76.232.6) 206.632 ms 75.076 ms 140.641 ms
7 eqix.chcg.twtelecom.net (206.223.119.36) 30.159 ms 29.239 ms 29.996 ms
8 las1-ar2-xe-1-0-0-0.us.twtelecom.net (66.192.250.254) 88.683 ms 88.640 ms 89.391 ms
9 te2-5.las-core4-1.switchnap.com (66.209.64.141) 89.200 ms 100.197 ms 89.573 ms
10 te2-6.las-agg7s1-2.switchnap.com (66.209.64.202) 89.428 ms 91.335 ms 91.174 ms
11 smss.demarc1.switchnap.com (216.115.64.182) 89.162 ms 90.267 ms 88.180 ms

Hope this helps.


obdurl

join:2012-06-25
Muskogee, OK
reply to obdurl

Test results from this forum link:
»/testhistory/1835780/45977


obdurl

join:2012-06-25
Muskogee, OK
reply to moldypickle

I just unplugged the modem, removed battery, unplugged ethernet wire and coaxial and let set for 5 minutes.

Here is the smoke ping link that was run before the reset of the modem. I found it earlier but do not know if it is setup right.
»/r3/smokeping.···7bc53032

All this info is run from the computer. I do not know if I should be running it from the PS3 or if I even can. I will try to see if I can tracert but I have never done it but will look in to it.

Here is the event log and status from the Arris TM602 after turning it back on.

RF Parameters
Downstream
Freq/Power: 561.000 MHz 0 dBmV
Signal to Noise Ratio: 37 dB
Modulation: QAM256
Upstream
Freq/Power: 35.000 MHz 45 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16

Status
System Uptime: 0 days 0h:4m:29s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: TUE JUN 26 17:52:40 2012

Interface Parameters
Interface Name Provisioned State Speed MAC address
LAN Enabled UP 100 (Full) 00-1D-CF-6B-96-D0
CABLE Enabled UP ---- 00-1D-CF-6B-96-D1
USB Enabled DOWN 12 00-1D-CF-6B-96-D3
MTA passWithWarnings UP ---- 00-1D-CF-6B-96-D2

DOCSIS(CM) Events
Date Time Event ID Event Level Description
***** 20000200 3 No Ranging Response received - T3 time-out
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000300 3 Ranging Request Retries exhausted
***** 20000200 3 No Ranging Response received - T3 time-out
***** 21025103 3 Registration RSP rejected unspecified reason
***** 20000200 3 No Ranging Response received - T3 time-out
***** 20000300 3 Ranging Request Retries exhausted
5/31/2012 13:53 20000200 3 No Ranging Response received - T3 time-out
6/26/2012 17:41 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
***** 13000401 5 ToD request sent - No Response received; CM-MAC=00-1d-cf-6b-96-79;CMTS-MAC=00-25-84-57-4b-79;CM-QOS=1.1;CM-VER=1.0
***** 1040100 6 TLV-11 - unrecognized OID
***** 8 4 Touchstone SW Upgrade Failed Before Download Attempt: Provisioned upgrade, no match in arrisCmDevSwTable

PACKETCABLE(MTA) Events
Date Time Event Level Enterprise Event ID Description MAC Address Endpoint Name
1/1/1970 0:00 5 4115 7 Voice Line Loop Current Change to High, Line Number = 1 00:1D:CF:6B:96:D2 AALN/1:/0.0.0.0
1/1/1970 0:00 5 4115 7 Voice Line Loop Current Change to High, Line Number = 2 00:1D:CF:6B:96:D2 AALN/2:/0.0.0.0
1/1/1970 0:00 5 4115 16 MTA TFTP: Successful 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 26 MTA PROV: Successful! 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 00:1D:CF:6B:96:D2 AALN/1:mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS 00:1D:CF:6B:96:D2 AALN/2:mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102
1/1/1970 0:00 5 4115 14 Power Supply Telemetry Log - TELEMETRY NORMAL 00:1D:CF:6B:96:D2 mta001dcf6b96d2.582.40.03.suddenlink.net/10.211.27.102

Thanks for your support.
i am guessing that you might be working for
Suddenlink by the data you listed at the end of your post?


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

No, I actually don't work for SL :/

BUT! Your connection looks ok at your house from what I can see here. Still curious about the Doc 1 setup.... Looks like the issue is your local node starting to run out of bandwidth. You're picking up some decent increase in latency at the last SL router before hoping networks (all SL customers in the area are sharing one outbound jump) It does seem to be, from what I can see, isolated to the west coast.

Could you run a tracert to anything that you know to be on the east coast?

ALSO, it looks like you are turning your computer/modem off at night. Could you leave it on so the smokeping test will show results during "prime time". Only needed for a day or two
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old


SDLashley1

join:2011-07-19
reply to obdurl

Hey obdurl - my name is Ashley, and I'm with Suddenlink. If you could send me your account address, I'd be happy to look into this issue for you. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thanks!


obdurl

join:2012-06-25
Muskogee, OK
reply to moldypickle

I have smoke ping on now. I am looking for something to tracert on the east coast. Doing a web search I guess.

Suddenlink tells me the further out I go that I am going to loose download speed and increase latency.
My connection to Suddenlink network is usually good but out of the network it slows down. Right now my PS3 Network Utility is only receiving 6 mg dnld. Having a hard time getting in to games. And several server host timed out.

Thanks



moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

That is correct. Obviously electrical signals take a certain amount of time to travel a certain amount of cable. The thing I am pointing out is that you are experiencing a lag spike before you are leaving the SL network. Not only does this mean that your signal hasn't gone that far (relatively), but being it's the LAST hop on SL network, that either the router is borked or they are having capacity issues.

I would suggest also getting in touch with Ashley from SL now that she has made a post in this topic. She will have access to actual network information that I can't see.
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old


obdurl

join:2012-06-25
Muskogee, OK

I did just that. Thanks for you time.


obdurl

join:2012-06-25
Muskogee, OK

Having problems playing games today and even a little worse. My PS3 Network Test Utility just displayed a 1.9Mbps Down Load. 1.1Mpbs Upload. I have no idea about what's going on. Speedtest shows everything running fast.



moldypickle

join:2009-01-04
Haughton, LA
kudos:2

Was Ashley able to get you any more assistance?


obdurl

join:2012-06-25
Muskogee, OK

She said she is contacting a management team to look into it.


obdurl

join:2012-06-25
Muskogee, OK
reply to obdurl

The Suddenlink Technicians came yesterday and replaced my modem with an Arris DocSis 3.0 modem. Noticed a couple of improvements instantly that I like. The reason they changed the modem was that they hooked up their laptop and ran speed tests and noticed a fluctuation in upload and download speeds. They said they and been reading article that there was a lot of problems with the Arris TM602 keeping a constant speed. So they install an Arris WBM706a modem with a splitter so I can use the old modem for my phone and the new one for my internet. They still share the same coax to the box out side. They were speed testing from here to Chicago since they said Muskogee Oklahoma main line is fiber optic straight to Chicago IL. Then it goes back to Tyler Texas.
The new modem fix the speed fluctuation and is constant now. As the new modem gives an instant ip address to my router as soon as you plug up the modem (NICE)!

But the sad part is I am trying play a online game on my PS3 and I can not even play to night because the lag is so bad. Before the modem was replace the PS3 speediest utility was reading 6-8 meg download and 1.1 meg upload pretty constant. After the modem replacement while the technicians were still here it dropped to 3 and 4 meg download. Tonight it is 785.6kbps dnld and 302.4kbps upload. I can not even begging to play with the screen jumping so bad. So I just shut it down.

The Suddenlink Technicians said that there was not too many people on this node so they didn't think it was an oversold node. These are the same technicians that have come out several times in the past. They were also having problems running on their small laptop that was about 1/3 the size of my MacBook Pro. It was showing slow speeds, so they finally hooked ran the speed test on my Mac Pro desktop and it worked a lot better.

It just seems like I should not be having these problems since their is a fiber optic line.?

I Suddenlink Tech even was talking about his PS3 on wireless and I said there is no way I will try that again because my speeds drop almost in half with wireless.

I haven't had much time to run test since yesterday but I will try in the morning.


obdurl

join:2012-06-25
Muskogee, OK

PS. I just used a test site to ping my router and here are the results.

Ping Results:

PING 74.195.217.1 (74.195.217.1) 56(84) bytes of data.
64 bytes from 74.195.217.1: icmp_seq=1 ttl=247 time=63.2 ms
64 bytes from 74.195.217.1: icmp_seq=2 ttl=247 time=63.2 ms
64 bytes from 74.195.217.1: icmp_seq=3 ttl=247 time=63.3 ms
64 bytes from 74.195.217.1: icmp_seq=4 ttl=247 time=64.6 ms
64 bytes from 74.195.217.1: icmp_seq=5 ttl=247 time=63.3 ms

--- 74.195.217.1 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4069ms
rtt min/avg/max/mdev = 63.206/63.563/64.632/0.537 ms
Traceroute Results:

traceroute to 74.195.217.1 (74.195.217.1), 30 hops max, 60 byte packets
1 68-67-73-17.static.as19844.net (68.67.73.17) 0.700 ms 0.919 ms 0.920 ms
2 ae4-374.edge4.Atlanta2.Level3.net (4.28.182.33) 6.718 ms 6.727 ms 6.723 ms
3 ae-1-51.edge5.Atlanta2.Level3.net (4.69.150.14) 6.720 ms 6.719 ms 6.704 ms
4 64.208.27.209 (64.208.27.209) 6.579 ms 6.559 ms 6.526 ms
5 po6-20G.ar4.CHI2.gblx.net (67.16.148.166) 47.808 ms po7-20G.ar4.CHI2.gblx.net (67.16.142.249) 47.970 ms po6-20G.ar4.CHI2.gblx.net (67.16.148.166) 47.758 ms
6 64.211.195.190 (64.211.195.190) 43.159 ms 43.169 ms 43.152 ms
7 66-76-232-1.tyrd.suddenlink.net (66.76.232.1) 95.711 ms 95.721 ms 95.718 ms
8 173-219-250-15-link.sta.suddenlink.net (173.219.250.15) 62.441 ms 62.407 ms 62.883 ms
9 cdm-66-76-31-110.lfkn.suddenlink.net (66.76.31.110) 63.852 ms 63.598 ms 63.845 ms
10 muskgig.tex.sta.suddenlink.net (173.219.254.197) 62.413 ms 62.685 ms 62.691 ms
11 r74-195-217-1.msk1cmtc02.mskgok.ok.dh.suddenlink.net (74.195.217.1) 62.932 ms 64.114 ms 63.941 ms


obdurl

join:2012-06-25
Muskogee, OK
reply to obdurl

I just ran a SG TCP/IP Analyzer test from speed guide.net and get different results from my MAc and running direct from my PS3 browser.

Results from my
Mac :

« SpeedGuide.net TCP Analyzer Results »
Tested on: 2012.07.05 15:54
IP address: 74.195.xxx.xx
Client OS/browser: Mac OS (Safari 534.57.2)

TCP options string: 020405b4010303030101080a063617aa0000000004020000
MSS: 1460
MTU: 1500
TCP Window: 454672 (NOT multiple of MSS)
RWIN Scaling: 3 bits (2^3=8)
Unscaled RWIN : 56834
Recommended RWINs: 64240, 128480, 256960, 513920, 1027840
BDP limit (200ms): 18187kbps (2273KBytes/s)
BDP limit (500ms): 7275kbps (909KBytes/s)
MTU Discovery: ON
TTL: 53
Timestamps: ON
SACKs: ON
IP ToS: 00000000 (0)

Results from my PS3 Browser:

« SpeedGuide.net TCP Analyzer Results »
Tested on: 2012.07
05 15:53
IP address: 74.195.xxx.xx

TCP options string: 020405b401030300040201010101080a0000000000000000000
MSS: 1460
MTU: 1500
TCP Window: 65535 (NOT multiple of MSS)
RWIN Scaling: 0 bits
Unscaled RWIN : 65535
Recommended RWINs: 64240, 128480, 256960, 513920, 1027840
BDP limit (200ms): 2621kbps (328KBytes/s)
BDP limit (500ms): 1049kbps (131KBytes/s)
MTU Discovery: ON
TTL: 53
Timestamps: ON
SACKs: ON
IP ToS: 00000000 (0)

Maybe someone that knows their stuff can read this.


obdurl

join:2012-06-25
Muskogee, OK

Also running any software to test for open ports shows that there are no open ports. It is my understanding that you have to have a program running on the device to check for open ports. T or F!

Ports being unblocked are required by the online gaming since they are used in the games.



moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

Yes and no. Every device with a software firewall (computers) will have ports open and ports blocked. Then your router has a firewall that also does the same. So from the computer you need to make sure that BOTH are allowing the right ports. Usually from your PlayStation you only have to configure the router properly.

That said, you have done a GREAT thing in having a doc3 modem and a phone modem running on the same line. I have been wondering this solution for another SL customer. If it is at all possible, can you plug your PlayStation directly into the doc 3 modem and see if the speed issue is still there? Don't want to jump ahead of myself, but it's possible that your router is starting to struggle.

Would also like to hear how your netflix is loading on the computer.

And how are your main devices hooked to the router. Desktop I would assume wired, all else wireless?

Also did some looking into the PS3 speed issue and it seems that you can attempt doing a couple more things. (If you could first try direct to the doc3 modem to rule out the router.) One of the settings in the router is to place an IP in the DMZ which means it is outside of the firewall and 100% seeable from the outside. You would need to first give your ps3 a static IP and then use that for the DMZ. You can also try going into the setup of the PS3 (keep in mind i don't own one) and there should be something along the lines of an easy network setup and a full/advanced network setup. Inside that there should be the option to disable UPNP. That setting being turned OFF has seen speed boosts in numerous instances I seen.

As far as the tcp/ip numbers there, the Mac should be managing those numbers itself and the same for the PS3, though the ps3 is clearly thinking it's on a slower connection.
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old


obdurl

join:2012-06-25
Muskogee, OK

First let me describe my Cable Line.
1. Single line from the Suddenlink trunk on the pole to the box on the side of the house.
2. This line has a 2-way splitter that has one line run for my cable tv and one line to the modem with one wall adapter and a short line from that to the modem that was an Arris TM602a for Telephone and Internet. Now Suddenlink Technicians put another 2-way splitter on the end of the short coax with one line going to the Telephone Modem and one to the new Arris Docsis 3.0 modem.

Netflix on the Mac Pro Desktop started up with a couple of pauses for buffering within the first minute then seemed to gain on the buffering with out and pauses. Gained at least 10 minutes ahead of current play.

Netflix on the PS3 seems to be running okay also. Haven't noticed any pauses so far.

Next, My internet modem is connected to my Airport Express. I have a Mac Pro DeskTop, MacBook Pro Laptop, PS3, and Apple TV that are all hard wired in to the Router. My iPhones and iPad are wireless.

The Airport Extreme does not have a DMZ function and I also have it set up for Port Forwarding per requirements set up by the Game Manufacturers in order to send send and receive all data to the game and I also have a static IP address reserved for the PS3.

I did connect the PS3 direct to the new Modem and there was no change in any speeds at the time of the test. Dnload speeds ranged from 5.5 to 6.5 and upload stayed around 1.0 to 1.1 but had a couple of time it dropped to 880.1.

I have run new test from this site since the modem was installed and you can see them at »/testhistory/1835780/45977.

As stated last night I could not even play because of the lag. I even tried a private match with a friend this morning and I had to quit the game and restart it so I could join his party.

After that I was even disconnected a couple of time saying that the server timed out.

I am positive the problem has gotten worse with the new modem. Just wished it could be figured out.

Thanks for you help. I really to appreciate you taking the time.


obdurl

join:2012-06-25
Muskogee, OK
reply to obdurl

Click for full size
downloadICSI Netalyz···2012.pdf 129,276 bytes
Test results PDF
Here is another test I found online from »netalyzr.icsi.berkeley.edu/

See the attached file.

obdurl

join:2012-06-25
Muskogee, OK
reply to obdurl

Here is another test I found online from »netalyzr.icsi.berkeley.edu/

See the attached file.


obdurl

join:2012-06-25
Muskogee, OK
reply to moldypickle

This new modem is definitely not fixing the issue. My PS3 connection test is fluctuating so bad. I can check the speed one moment and it is down to 988.0 kbps dnld and 1.0 upld then the nest moment it is 5.8mbps dnld and 1.1 upld then 11.0 dnld and 1.2 upload. This is crazy. My online game has even got to the point several time that the game play looks like stop motion animation in the early test stages.



moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

1 edit

I can't seem to access your Netalyzer test results at all. :/

Have you tried uncheckmarking the UPNP setting in your ps3? Showed promise in similar problems looking online.

I would also ask you to post up the stats from the modem signal page for the Doc3 modem if you could.


obdurl

join:2012-06-25
Muskogee, OK

Yes UNPN is off the entire time.

Hope this data helps. I called another SL Tech this morning because lag was so bad. He is going to get the line drop from the pole since it has been up for more than 7 years. Due to TRX packets that are sent and received. The packets are only getting 1/3 or less repaired. He said this is way to bad but may not fix the issue but it needs to be addressed. He said this time if this does not fix the issue that they may have to look at their servers. It appears that their is not too many people on this node. He only say my Modem and one other persons.

Some Modem Stats:

Status HW/FW Versions Event Log CM State Advanced
RF Parameters
Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 196 573.00 MHz -2.36 dBmV 36.39 dB 256QAM 2503468819 1563 5541
Downstream 2 195 567.00 MHz 1.59 dBmV 37.94 dB 256QAM 2029290229 2059 10124
Reset FEC Counters
Upstream

UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 3 35.00 MHz 48.25 dBmV DOCSIS1.x (TDMA) 2560 kSym/s 16QAM
Status
System Uptime: 1 d: 21 h: 45 m
Computers Detected: staticCPE(0), dynamicCPE(1)
CM Status: OPERATIONAL
Time and Date: Sat 2012-07-07 14:57:14

Interface Parameters
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Enabled Up 100(Full) 00:1D:CD:C5:89:77
CABLE Enabled Up ----- 00:1D:CD:C5:89:78
USB Enabled Down ----- 00:1D:CD:C5:89:79

Modem QOS Page:

QoS
SFID Service Class Name Direction Primary Flow Packets
27450 ---- Upstream Yes 3227267
3613 ---- Upstream No 0
31014 ---- Downstream Yes 0
3730 ---- Downstream No 0

Modem: CM DHCP Log
Product DHCP VQM QoS Config Params Basic
CM DHCP LOG 1
Thu, 01 Jan 1970 00:00:29 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 1
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 0.0.0.0
yiaddr: 0.0.0.0
siaddr: 0.0.0.0
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 01 (DHCP_DISCOVER)
Option 60 (TLV): 3c 0a 646f63736973332e303a
CM DHCP LOG 2
Thu, 01 Jan 1970 00:00:30 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 2
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 1
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 0.0.0.0
yiaddr: 10.243.2.227
siaddr: 172.24.120.21
giaddr: 10.4.16.1
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 02 (DHCP_OFFER)
Option 54 (TLV): 36 04 ac187815
Option 51 (TLV): 33 04 000156cc
Option 01 (TLV): 01 04 fffff000
Option 02 (TLV): 02 04 ffffaba0
Option 03 (TLV): 03 04 0af30001
Option 04 (TLV): 04 04 ac187815
Option 07 (TLV): 07 04 7f000001
CM DHCP LOG 3
Thu, 01 Jan 1970 00:00:30 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 1
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 0.0.0.0
yiaddr: 0.0.0.0
siaddr: 0.0.0.0
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 03 (DHCP_REQUEST)
Option 60 (TLV): 3c 0a 646f63736973332e303a
CM DHCP LOG 4
Thu, 01 Jan 1970 00:00:32 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 2
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 1
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 0.0.0.0
yiaddr: 10.243.2.227
siaddr: 172.24.120.21
giaddr: 10.4.16.1
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 05 (DHCP_ACK)
Option 54 (TLV): 36 04 ac187815
Option 51 (TLV): 33 04 000154d6
Option 01 (TLV): 01 04 fffff000
Option 02 (TLV): 02 04 ffffaba0
Option 03 (TLV): 03 04 0af30001
Option 04 (TLV): 04 04 ac187815
Option 07 (TLV): 07 04 7f000001
CM DHCP LOG 5
Fri, 06 Jul 2012 05:19:09 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 1
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 10.243.2.227
yiaddr: 0.0.0.0
siaddr: 0.0.0.0
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 03 (DHCP_REQUEST)
Option 60 (TLV): 3c 0a 646f63736973332e303a
CM DHCP LOG 6
Fri, 06 Jul 2012 05:19:11 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 2
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 10.243.2.227
yiaddr: 10.243.2.227
siaddr: 172.24.120.21
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 05 (DHCP_ACK)
Option 54 (TLV): 36 04 ac187815
Option 51 (TLV): 33 04 00015ec5
Option 01 (TLV): 01 04 fffff000
Option 02 (TLV): 02 04 ffffaba0
Option 03 (TLV): 03 04 0af30001
Option 04 (TLV): 04 04 ac187815
Option 07 (TLV): 07 04 7f000001
CM DHCP LOG 7
Fri, 06 Jul 2012 17:47:27 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 1
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 10.243.2.227
yiaddr: 0.0.0.0
siaddr: 0.0.0.0
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 03 (DHCP_REQUEST)
Option 60 (TLV): 3c 0a 646f63736973332e303a
CM DHCP LOG 8
Fri, 06 Jul 2012 17:47:31 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 2
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 10.243.2.227
yiaddr: 10.243.2.227
siaddr: 172.24.120.21
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 05 (DHCP_ACK)
Option 54 (TLV): 36 04 ac187815
Option 51 (TLV): 33 04 00015197
Option 01 (TLV): 01 04 fffff000
Option 02 (TLV): 02 04 ffffaba0
Option 03 (TLV): 03 04 0af30001
Option 04 (TLV): 04 04 ac187815
Option 07 (TLV): 07 04 7f000001
CM DHCP LOG 9
Sat, 07 Jul 2012 05:47:40 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 1
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 10.243.2.227
yiaddr: 0.0.0.0
siaddr: 0.0.0.0
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 03 (DHCP_REQUEST)
Option 60 (TLV): 3c 0a 646f63736973332e303a
CM DHCP LOG 10
Sat, 07 Jul 2012 05:47:42 +0000
Message Type (BOOTREQUEST=1, BOOTREPLY=2): 2
Hardware Address Type: 1
Hardware Address Length: 6
Hops: 0
Transaction ID: 1881172855
Seconds Elapsed: 0
Bootp Flags: 0
ciaddr: 10.243.2.227
yiaddr: 10.243.2.227
siaddr: 172.24.120.21
giaddr: 0.0.0.0
chaddr: 00.1d.cd.c5.89.78
Host Name:
Filename:
Optional Parameters field (options) =
Option 53 (TLV): 35 01 05 (DHCP_ACK)
Option 54 (TLV): 36 04 ac187815
Option 51 (TLV): 33 04 0001625c
Option 01 (TLV): 01 04 fffff000
Option 02 (TLV): 02 04 ffffaba0
Option 03 (TLV): 03 04 0af30001
Option 04 (TLV): 04 04 ac187815
Option 07 (TLV): 07 04 7f000001

NUBOT SOFTWARE RESULTS:
Timestamp Internal Address Real Address Remote Address Connect Time Latency Download Speed Upload Speed
2012-07-07 15:54 10.0.1.6 74.195.217.22 64.9.225.152 183 ms 84 ms 7.833 Mbit/s 0.853 Mbit/s
2012-07-07 14:58 10.0.1.6 74.195.217.22 4.71.251.159 31 ms 36 ms 13.673 Mbit/s 1.528 Mbit/s
2012-07-07 14:05 10.0.1.6 74.195.217.22 216.156.197.160 65 ms 72 ms 9.043 Mbit/s 1.468 Mbit/s
2012-07-07 13:11 10.0.1.6 74.195.217.22 38.98.51.44 90 ms 96 ms 8.129 Mbit/s 1.502 Mbit/s
2012-07-07 11:21 10.0.1.6 74.195.217.22 4.71.251.159 35 ms 35 ms 6.945 Mbit/s 1.537 Mbit/s
2012-07-07 10:28 10.0.1.6 74.195.217.22 38.107.216.41 56 ms 60 ms 9.765 Mbit/s 1.509 Mbit/s
2012-07-07 09:34 10.0.1.6 74.195.217.22 38.107.216.20 54 ms 59 ms 11.393 Mbit/s 1.451 Mbit/s
2012-07-07 08:40 10.0.1.6 74.195.217.22 4.71.254.146 60 ms 64 ms 10.349 Mbit/s 1.567 Mbit/s
2012-07-07 07:46 10.0.1.6 74.195.217.22 64.9.225.186 79 ms 84 ms 8.427 Mbit/s 1.556 Mbit/s
2012-07-07 06:52 10.0.1.6 74.195.217.22 216.156.197.173 57 ms 57 ms 11.915 Mbit/s 1.569 Mbit/s
2012-07-07 04:59 10.0.1.6 74.195.217.22 38.106.70.159 53 ms 58 ms 11.698 Mbit/s 1.572 Mbit/s
2012-07-07 04:06 10.0.1.6 74.195.217.22 38.102.0.108 83 ms 88 ms 10.697 Mbit/s 1.550 Mbit/s
2012-07-07 03:12 10.0.1.6 74.195.217.22 74.63.50.44 66 ms 63 ms 10.974 Mbit/s 1.568 Mbit/s
2012-07-07 02:18 10.0.1.6 74.195.217.22 38.98.51.44 93 ms 94 ms 10.364 Mbit/s 1.534 Mbit/s
2012-07-07 01:24 10.0.1.6 74.195.217.22 38.107.216.41 54 ms 60 ms 11.655 Mbit/s 1.567 Mbit/s
2012-07-07 00:30 10.0.1.6 74.195.217.22 4.71.251.159 30 ms 34 ms 12.578 Mbit/s 1.532 Mbit/s
2012-07-06 23:36 10.0.1.6 74.195.217.22 38.98.51.44 91 ms 95 ms 11.474 Mbit/s 1.478 Mbit/s
2012-07-06 22:42 10.0.1.6 74.195.217.22 216.156.197.173 56 ms 70 ms 15.767 Mbit/s 1.402 Mbit/s

obdurl

join:2012-06-25
Muskogee, OK

Click for full size
downloadICSI Netalyz···2012.pdf 175,805 bytes
PDF file
Here is the results from the PDF file you could not open. I am trying again.

obdurl

join:2012-06-25
Muskogee, OK

Sorry this one does not work either. Do you care to share your email?



moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Reviews:
·Suddenlink

1 edit

Did receive your email, will be back in a bit

Ok, it seems your router is blocking a couple ports, but shouldn't be a problem in terms of gaming. It's showing your bandwidth right at the 15/1.5 where it should be if that is your package. Seeing that speed in a few of your other tests also.

Your power and signal stats look ok, though if you post signal stats again, you don't need like the bottom half or more. Pretty much cut out the logs part.

We're starting to run out of anything we could try and find from the user end of things. After that drop is replaced, if the latency doesn't get better keep a smoke ping running and print/keep track of results so you can show the techs the problems.

Finally, the guy that told you there were only 2 modems on the node was either lying to you or didn't phrase it properly. A node would be, in a lot of cases, your neighborhood or entire town. Now there might be 2 modems on your street or coming off that leg of the amp, but definently not your node.

I forgot to ask, is there ANY issues with your cable telephone service?